Overview
ixHello's Smart Contact Center (SCC) Solution For Contact Center Intelligence (CCI) enables No-Code creation of intelligent virtual agents for various Contact Center platforms. ixHello enables easy auto-generation and publishing of Lex Bots, provides a library of pre-built Lex Bot Templates for common use cases, and supports customizations including integration to enterprise data sources. This significantly reduces Lex Bot deployment time and costs in Contact Centers.
Smart Contact Center benefits Contact Center customers interested in creating dynamic virtual agents using Amazon Lex without the need to hire AI engineers or write Lambda codes. SCC is also an ideal platform existing Contact Center platforms integrating to Amazon Lex with a need for a dynamic and powerful Lex fulfilment platform.
Highlights
- No-Code Lex Bots - Automatically Generate Lex Bots with No Code in a simplified user interface
- Lex Bot Templates - Pre-Built Library of Lex Bots via our Blueprint Templates (Most Common Use Cases
- Custom Bots with Integration - Custom/Dynamic Lex Bots (Allow users customize bots and extend them with enterprise data sources like SaleForce and APIs)
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
BasicUsersPerMo | BasicUsersPerMo | $0.00 |
StdUsersPerMo | Standard Users Per Month | $5.00 |
EntUsersPerMo | Enterprise Users Per Month | $15.00 |
DedicatedEntPlan | Dedicated Enterprise Plan | $1,500.00 |
DedicatedEntPlus | Dedicated Enterprise Plus Plan | $4,000.00 |
Vendor refund policy
Contact support@voiceworx.ai for issues or errors related to billing
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email and Phone-based support available https://www.concentrix.com/contact/
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
