Overview

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ixHello's Smart Contact Center (SCC) Solution For Contact Center Intelligence (CCI) enables No-Code creation of intelligent virtual agents for various Contact Center platforms. ixHello enables easy auto-generation and publishing of Lex Bots, provides a library of pre-built Lex Bot Templates for common use cases, and supports customizations including integration to enterprise data sources. This significantly reduces Lex Bot deployment time and costs in Contact Centers.

Smart Contact Center benefits Contact Center customers interested in creating dynamic virtual agents using Amazon Lex without the need to hire AI engineers or write Lambda codes. SCC is also an ideal platform existing Contact Center platforms integrating to Amazon Lex with a need for a dynamic and powerful Lex fulfilment platform.

Highlights

No-Code Lex Bots - Automatically Generate Lex Bots with No Code in a simplified user interface
Lex Bot Templates - Pre-Built Library of Lex Bots via our Blueprint Templates (Most Common Use Cases
Custom Bots with Integration - Custom/Dynamic Lex Bots (Allow users customize bots and extend them with enterprise data sources like SaleForce and APIs)

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ixHello

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Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Smart Contact Center (SCC)

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

1-month contract (5)

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Dimension	Description	Cost/month
BasicUsersPerMo	BasicUsersPerMo	$0.00
StdUsersPerMo	Standard Users Per Month	$5.00
EntUsersPerMo	Enterprise Users Per Month	$15.00
DedicatedEntPlan	Dedicated Enterprise Plan	$1,500.00
DedicatedEntPlus	Dedicated Enterprise Plus Plan	$4,000.00

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Email and Phone-based support available https://www.concentrix.com/contact/

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