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    Sendbird Chat - A complete chat API with moderation & translation

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    Sendbird is the world's largest private in-app conversations platform. Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
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    Sendbird Chat - A complete chat API with moderation & translation

     Info

    Overview

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    Sendbird is the world's largest private in-app conversations platform.

    Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.

    Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.

    Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.

    Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.

    Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.

    Highlights

    • The deepest in-app chat platform anywhere
    • Get your first message out in minutes
    • Trusted by a 240 million users

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Sendbird Chat - A complete chat API with moderation & translation

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (16)

     Info
    Dimension
    Description
    Cost/12 months
    Overage cost
    Subscription
    Subscription
    $4,788.00
    -
    Base support
    Basic support plan
    $0.00
    -
    L1 support
    Level 1 support
    $12,000.00
    -
    L2 support
    Level 2 support
    $24,000.00
    -
    L3 support
    Level 3 support
    $60,000.00
    -
    MAU
    Monthly active users
    $0.00
    PC
    Concurrent peak connections
    $0.00
    File storage
    File storage amount
    $0.00
    Upload traffic
    Upload traffic speed
    $0.00
    Announcements
    Announcements
    $0.00

    Vendor refund policy

    Stipulated in the contract.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
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    0 AWS reviews
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    5 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Real Estate

    Easy to use, great tool!

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    Its really easy to use and a helpful tool
    What do you dislike about the product?
    Logging in and finding the right channel can be quite complicated and take a while
    What problems is the product solving and how is that benefiting you?
    Gives students a community and boots communication
    Dharmesh K.

    A supercharged customer engagement tool

    Reviewed on Oct 27, 2024
    Review provided by G2
    What do you like best about the product?
    The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier.
    What do you dislike about the product?
    It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems.
    What problems is the product solving and how is that benefiting you?
    Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product.
    Ali S.

    Sendbird

    Reviewed on Oct 22, 2024
    Review provided by G2
    What do you like best about the product?
    Sendbird is really good because students communicate with each other and we can also put up events.
    What do you dislike about the product?
    Sendbird is really good.
    I dont think theres anything wrong with it.
    What problems is the product solving and how is that benefiting you?
    The way it benefits us is we can upload events and everyone can see it.
    Tucker L.

    Good Product

    Reviewed on May 23, 2024
    Review provided by G2
    What do you like best about the product?
    The complexity of implementing a messaging solution in-house is prohibitive, but sendbird makes it relatively simple. The performance is great, and we haven't experienced any downtime. The dashboard is easy to use. We have a good relationship with support, PMs, and solution architects at sendbird as well.

    The new AI Chatbot feature is exciting, and the dashboard makes it easy to use and understand.
    What do you dislike about the product?
    We have had issues with the react native SDKs that have required a considerable amount of back and forth with the sendbird team (and eventually required a fix). This delayed one of our releaeses.
    What problems is the product solving and how is that benefiting you?
    Without sendbird it would be prohibitively time consuming and expensive to provide in app chat across users on our platform.
    BOWOO C.

    Elevate Your Communication with Seamless Chat and Messaging!

    Reviewed on Nov 10, 2023
    Review provided by G2
    What do you like best about the product?
    SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team.

    This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions.

    Whether you're building a customer support system, social platform, or e-commerce site, SendBird's features and commitment to data security make it a valuable asset for improving your communication capabilities.
    What do you dislike about the product?
    Up to this point, I haven't encountered any shortcomings with Sendbird.
    What problems is the product solving and how is that benefiting you?
    Sendbird addresses communication challenges by enhancing user engagement, streamlining customer support, ensuring data security, offering customization, scalability, and easy integration with our platform. These benefits have had a positive impact on our business.
    View all reviews