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Sendbird provides all necessary APIs needed build full fledged customer support application.
What do you like best about the product?
SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
What do you dislike about the product?
The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
What problems is the product solving and how is that benefiting you?
We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
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Reliable Messaging Platform with Excellent Support
What do you like best about the product?
Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
What do you dislike about the product?
One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
What problems is the product solving and how is that benefiting you?
Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
Easy to use, great tool!
What do you like best about the product?
Its really easy to use and a helpful tool
What do you dislike about the product?
Logging in and finding the right channel can be quite complicated and take a while
What problems is the product solving and how is that benefiting you?
Gives students a community and boots communication
Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
The optimal API platform for a successful messaging business
What do you like best about the product?
Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution.
What do you dislike about the product?
There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management.
What problems is the product solving and how is that benefiting you?
I like that Sendbird already has various chat APIs fully implemented.
A supercharged customer engagement tool
What do you like best about the product?
The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier.
What do you dislike about the product?
It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems.
What problems is the product solving and how is that benefiting you?
Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product.
Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations
What do you like best about the product?
As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential.
What do you dislike about the product?
the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful.
What problems is the product solving and how is that benefiting you?
Handling customer support made easy and reduced our work load.
amazing app for students
What do you like best about the product?
that all students can speak to each other, organise events and meet eachother. I like how they can discuss problems at the property
What do you dislike about the product?
i have to search for my building curzon house every time
What problems is the product solving and how is that benefiting you?
I can see what all students are talking about on the site
Sendbird
What do you like best about the product?
Sendbird is really good because students communicate with each other and we can also put up events.
What do you dislike about the product?
Sendbird is really good.
I dont think theres anything wrong with it.
I dont think theres anything wrong with it.
What problems is the product solving and how is that benefiting you?
The way it benefits us is we can upload events and everyone can see it.
It was very easy to navigate and use
What do you like best about the product?
Having an opportunity to talk to our residents and learn more about different systems is amazing.
What do you dislike about the product?
Nothing! In my opinion! it is really faultless
What problems is the product solving and how is that benefiting you?
Helping us communicate small issues first and dealing with bigger complaints in person
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