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Effortless Message Management Across Client Groups
What do you like best about the product?
What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client.
What do you dislike about the product?
I think it would help if Sendbird is going to be more visually appealing.
What problems is the product solving and how is that benefiting you?
The ability to communicate with different clients from our website.
Sendbird API Makes Data Export Easy for Analysts
What do you like best about the product?
I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients.
Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.
Finally the moderation tools are comprehensive and straightforward to use.
Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.
Finally the moderation tools are comprehensive and straightforward to use.
What do you dislike about the product?
Sendbird is an enterprise solution and the pricing reflects this.
Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set.
Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set.
What problems is the product solving and how is that benefiting you?
Sendbird has enabled my client to integrate both group and one-to-one chat facilities into its platform, for the benefit of platform users. From my personal perspective as an analyst, Sendbird has enabled me to export the data I require via its well documented and powerful API.
Simple, Detailed, and Always Ready for Reports
What do you like best about the product?
It is simple, deep in details, always ready for reports. I'm using daily and I can depend on it. We support our customers 24/7 via this web app. We can filter employees according to the business needs. With simple clicks, we divide roles and tasks are done.
What do you dislike about the product?
AI section will be empowering however machine learning is developing all over the world.
What problems is the product solving and how is that benefiting you?
We added BOT to reply our customers with simple inquiries and general queries. It allows to identify registered or anonymous user.
Effortless Chat Communication with Excellent Notifications
What do you like best about the product?
I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that users can stay informed about their messages regardless of their connection status, making communication reliable and convenient. Additionally, the ability for users to get notified by name or message enhances the personalized experience of using the platform, ensuring important communications are never missed. I also appreciate how easy the initial setup of Sendbird was, which made integrating it into our operations straightforward and hassle-free. Its simplicity and effectiveness in handling chat communications make it a product that I highly recommend, as evidenced by my perfect score of 10 out of 10 in recommendations.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Sendbird for chat communication, benefiting from features like seen message notifications in online and offline modes, ensuring users are always notified by name and message.
Outstanding Chat Features That Work Even on Low Internet
What do you like best about the product?
It's features, specifically chat features. It works so well even on low internet
What do you dislike about the product?
Pricing is too high for chat. It adds an extra amount to our budget
What problems is the product solving and how is that benefiting you?
I have added it to enable chat on my product and It's helping my customers to interact easily.
Seamless Integration with Stellar Support
What do you like best about the product?
I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle.
What do you dislike about the product?
I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward.
What problems is the product solving and how is that benefiting you?
I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases.
Easy customer interaction but could be a better user interface from our end
What do you like best about the product?
Easy to interact with customers with various features
What do you dislike about the product?
User interface from our end not very friendly
What problems is the product solving and how is that benefiting you?
user interface a bit hostile
Effortless Integration and Enhanced Customer Support
What do you like best about the product?
The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis.
What do you dislike about the product?
It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes.
What problems is the product solving and how is that benefiting you?
It's allowing us to see what customers really think of the support we offer them, as they are talking amongst themselves about the level of support they receive AND how they feel about it.
Seamless, Scalable Chat Solution with Outstanding Support
What do you like best about the product?
Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
What do you dislike about the product?
Honestly, there is nothing that comes to mind
What problems is the product solving and how is that benefiting you?
Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
Effortless Integration and Rich Features
What do you like best about the product?
Simple to integrate into our platform. Reliable, and feature-rich. It's simple to get started. Support is always punctual and clear.
What do you dislike about the product?
It would be great if there was a pay-as-you-go plan, as our usage varies over the months given our industry.
What problems is the product solving and how is that benefiting you?
We use sendbird as the backbone to our event chat needs across our attendee event apps at gther. Sendbird's API is flexible, and the system is extremely reliable.
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