Nexthink Infinity Platform

What do you like best about the product?

Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, application usage, and more. The program keeps employees informed about what is happening, from their own performance to the state of the overall infrastructure. Nexthink is particularly helpful in providing proactive solutions once it identifies the root cause of any decline in experience. The app can automatically implement fixes, especially for common issues like restarting services. It also fosters engagement within the company by creating surveys and campaigns that help collect feedback directly from stakeholders. Nexthink closely monitors individual user experiences and the performance of each application to better understand the reasons behind crashes or failures. The program delivers a sophisticated analytical framework to end users, offering insights into performance, detected issues, and resource consumption. Additionally, it allows us to customize our dashboard, so we can display the metrics that best reflect the true health of our devices.

What do you dislike about the product?

Nexthink is brilliant in offering reports concerning experiences but it is highly subjective to resources, more so the premium tier which offers excellent services
Nexthink is mean in integrating with some apps or tools, and may be they could make the app more useful and responsive

What problems is the product solving and how is that benefiting you?

Nexthink provides high-quality and efficient IT support by detecting challenges and anomalies, then offering immediate solutions to address these issues. It excels at gathering employee feedback through surveys and polls, which allows for a comprehensive approach to managing performance concerns. The program is effective at identifying the root causes of failures or dissatisfaction, and it offers recommendations that can lead to meaningful improvements. Nexthink is also valuable for remotely supporting our workforce, including tasks such as managing software versions, ensuring encryption, and detecting problems, among other functions. This software helps guide our application experiences by enabling the IT department to monitor actual application usage and the challenges encountered. Thanks to this app, our digital experiences have improved, as it automatically identifies issues and implements solutions to address them.

What do you like best about the product?

We have been using Nexthink to better employee experience and it has been amazing.
With the tool, boosting employee productivity is easy. The tool provides real-time data into employee workstations, apps, and user interactions and our IT teams are able to detect and correct issues what would otherwise slow productivity.
Nexthink offers complete visibility and this gives a clear view of our digital workspace - from performance to dashboards.
I like that with the platform, we handle issues proactively. Instead of waiting for employees to report issues, Nexthink AI reports issues on time and their root cause and we handle them before causing further problems.
With its automation features, we save time as the tool handles repetitive tasks such as remediation smoothly.

What do you dislike about the product?

Using Nexthink has been smooth and every of its feature works well.

What problems is the product solving and how is that benefiting you?

We have been using the tool as a digital employee experience solution and it works perfectly. We not only better employee experience but are able to fix issues before affecting performance.

What do you like best about the product?

Nexthink is amazing when it comes to solving employee issues related to IT. The tool gives our It teams complete visibility and they are able to view and resolve IT issues to ensure employees productivity is never affected by IT problems.
By solving IT issues on time, employee have a better experience and they become more productive.
I like that Nexthink makes it easy to correct employee feedback regarding IT related issues they might be facing and whether they're satisfied by the solutions offered.
For the IT teams, Nexthink offers AI features that help automate manual tasks for better performance.

What do you dislike about the product?

There is nothing to worry about with Nexthink in place. It has delivered and we have best employee experience.

What problems is the product solving and how is that benefiting you?

With Nexthink, we have been ample to enhance employee experience thanks to easy support from IT teams which ensures teams are productive and satisfied. It has been amazing.

What do you like best about the product?

Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements.

What do you dislike about the product?

One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space.

What problems is the product solving and how is that benefiting you?

Issues with disk space on both shared and non-shared devices, assists with Windows OS updates allowing the ability for the Business Partner to self-serve and update on their terms prior to mandatory deployment, BSOD remediation and driver compliance items with the ability to push drivers to devices when needed and again allow for them to select a time for a driver category that could possibly cause disruption to be ran. Allows for use to be more efficient from a deployment stance as we can first check any binary that is to be updated with use of Binary Profiling then if deployed, we can monitor the devices receiving the package via our Baseline Dashboard. Microsoft Teams Room monitoring to make sure those rooms are up and running when needed since they are not used daily removing the need for analyst to check onsite or with use of other tools that do not provide the insights that Nexthink provides. It allows for us to place an application in AppEx that is being tested and provide insights to the app owners so they can adjust as needed prior to the app going into Production. No longer is it a situation where a new application is placed into the environment and not being able to know or understand the impact it will have, we can see this well before implementation. This list could go on forever, essentially it is helping us solve the problem of how to best deliver services to the Business Partner and do so as a collaborative team member\partner versus the old ways of performing IT related changes (push it an hope the best).

What do you like best about the product?

What I appreciate most is the capability to view and connect nearly all elements within the environment as data points. This feature supports me in virtually every part of my role as an Endpoint Engineer.

What do you dislike about the product?

The bucketizing of the data can be frustrating. Specifically, the granularity of most application data is 15min. This is a long time to correlate connectivity or application performance. Additionally, if you are not offloading the data the retention period/frame can be a bit to work around.

What problems is the product solving and how is that benefiting you?

We primarily leverage it for proactive License Reclamation and Automated Repair of identified issues.

Beyond these automations, Nexthink significantly empowers our Support Teams by providing instant access to historical issue data and enabling the rapid correlation of scope during widespread incidents.

The financial impact has been clear: this year, we achieved our Return on Investment (ROI) through substantial savings from both recovered employee hours and hard-cost license reclamation. This capability allows us to respond to issues faster and maintain a higher situational awareness, delivering both operational efficiency and a crucial cost benefit to the organization.