Overview
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to validate customer experience and load-test to prove performance at predicted peaks. Combining this data, Operata provides Insights to optimize the environment to deliver the best Amazon Connect customer experience.
This package includes:
- Annual term, best value.
- Unlimited users and agents
Plan features:
- Advanced Plan: Includes access to Assurance.
Key features:
- Low code deployment; Browser extension for data collection, agent issue reporting and agent alerting.
- Monitoring; Continuous end to end performance monitoring, detect change impacts in real-time, control service quality and manage third party SLAs.
- Assurance Heartbeat testing*; Continuously test your actual CX and AX, find issues early, view audio quality and compare trends over time.
- Assurance Performance testing*; Manage change and transform with confidence using real calls, on demand, at scale.
- Insights; Bring together data from every call, agent feedback and AWS and systems for real-time performance visibility.
*Assurance available on Advanced plan.
Highlights
- Migrate to Amazon Connect quicker, launch with confidence knowing your end-to-end environment is in shape and any changes well managed.
- Reduce time-to-value for your Connect investment with detailed real time performance data that CX teams can understand, resolve issues sooner and ensure high quality end-to-end delivery.
- Happy agents and customers, with great conversations and Customer Experience. Continuously monitor network performance and audio quality, capture agent feedback and generate real calls to measure true CX and load-test to prove performance at predicted peaks.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Standard Plan | Standard features, Unlimited users, Monitoring Service mins | $36,000.00 | |
Advanced Plan | Advanced features, Unlimited users, Monitoring Service mins | $36,000.00 | |
Enterprise Plan | Enterprise Features, Unlimited users, Monitoring Service mins | $36,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
On Demand additional Simulate minutes | $0.20 |
Vendor refund policy
Operata charges monthly and collects in advance for use of the Service. 12 month minimum contract applies. All payment obligations are non-cancellable and all amounts paid are nonrefundable.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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