ITSM Software
Overview
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best service - to customers and employees alike, doing so consistently and repeatedly. HaloITSM is a single, all-inclusive Enterprise Service Management solution, and it won't just standardise your processes. It will also deliver valuable analytics, so you can match your service delivery to the true needs of your business - present and future.
Highlights
- HaloITSM is an ITSM solution with Enterprise Service Management capabilities. HaloITSM delivers lightning-fast service management in an intuitive, codeless interface.
- HaloITSM is the benchmark for speed and supplies powerful, flexible ITIL processes out-of-the-box.
- The experienced, in-house HaloITSM team provide frictionless service migrations, with lower total ownership cost than other legacy ITSM tools.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Named Agent Licences | Named Agent licences for access to HaloITSM | $1,308.00 |
Concurrent Seat | Concurrent seat for access to HaloITSM | $2,580.00 |
Asset Discovery Basic | Halo Asset Discovery Basic (2000 end points per unit) | $2,000.00 |
Asset Discovery Pro | Halo Asset Discovery Pro (2000 end points per unit) | $4,000.00 |
Vendor refund policy
None
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Sayad H.
A User-Friendly Powerhouse
Reviewed on Jun 11, 2024
Review provided by G2
What do you like best about the product?
HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration.
The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.
The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience.
The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.
The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience.
What do you dislike about the product?
HaloITSM shines in so many areas, but one minor limitation to consider is the level of UI customization. While it offers a good degree of flexibility to adapt workflows, some users might crave more granular control over the interface itself.
What problems is the product solving and how is that benefiting you?
Our old ITSM platform was clunky and confusing, leading to frustration for both technicians and end-users. HaloITSM's intuitive interface makes it easy for everyone to navigate, saving us time and reducing errors. Technicians can now focus on resolving issues instead of wrestling with the system itself.
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Electrical/Electronic Manufacturing
Beat them all!
Reviewed on Dec 16, 2022
Review provided by G2
What do you like best about the product?
I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.
The technical support is excellent, and the developers listen to suggestions and implement them.
The technical support is excellent, and the developers listen to suggestions and implement them.
What do you dislike about the product?
Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good!
What problems is the product solving and how is that benefiting you?
We use it to track incidents, change requests, knowledge base articles and assets. It allows us to communicate with customers effectively. As it's responsive and fast, the users don't waste time or get frustrated.
Retail
Excellent ITSM Plarform
Reviewed on Sep 23, 2021
Review provided by G2
What do you like best about the product?
Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality
What do you dislike about the product?
Unable to easily create customized dashboards
What problems is the product solving and how is that benefiting you?
Reduced ticket volume
Saby (he/him) R.
Best solution with extremely quick time to value and outstanding ROI due to automatization.
Reviewed on May 10, 2021
Review provided by G2
What do you like best about the product?
Ease of implementation and completness of features, extrem value compared to what is out there.
What do you dislike about the product?
Not much, looking forward to more recongnition as this solution is gaining traction.
What problems is the product solving and how is that benefiting you?
Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master.
Retail
Great product and seamless migration to the cloud
Reviewed on Dec 14, 2020
Review provided by G2
What do you like best about the product?
The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs.
What do you dislike about the product?
The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection.
What problems is the product solving and how is that benefiting you?
All of our emails throughout the business now come through HaloITSM. We are able to keep track, audit, report and use to make business decisions. We are a Manage Print supplier and use this as a ticketing system for our customers and engineers. Customers email, a ticket is raised and assigned to an engineer, issue resolved and ticket closed with SLAs so reporting each month.
Recommendations to others considering the product:
If you are looking ticketing system, seriously talk with HaloITSM. Their customer service is exceptional and easy to work with. I believe the costing are value for money. This has a modern look and feel and will be customisable to any business.