
Overview
Win Remote Desktop Services SAL Microsoft Remote Desktop Services, known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allow a user to take control of a remote computer or virtual machine over a network connection. This Remote Desktop Service (RDS) allows users to remotely access the instance to launch from the License included Microsoft Visual Studio or Microsoft Office AMI, or use Graphical User Interface (GUI) based applications running on Microsoft Windows Server.
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- Remote Desktop Services
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Customer reviews
Remote access from mac laptops has bridged server gaps and boosts daily project delivery
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to connect to servers from laptops, and sometimes it's even Mac macOS laptops.
For example, in my company, we have MacBook Pro as work computers, and most of our clients have Windows servers, so the best way to connect to the Windows servers is through RDP clients.
What is most valuable?
The best features Microsoft Remote Desktop Services offers include the fact that it's multi-platform and it's easy to connect from any operating system to a Windows server or a Windows computer.
Microsoft Remote Desktop Services has positively impacted my organization because it's the only way to connect to some servers we have, as we don't have other options; for example, if they were Linux servers, we would just SSH, but on Microsoft, we have to use RDP.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
What needs improvement?
Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms; on macOS, we sometimes experience keyboard connectivity issues, and it can be problematic when connecting to servers that then need to connect to other servers, as the keyboard layout doesn't match.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for maybe one year.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable.
How are customer service and support?
I have never personally had to contact customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used native AWSÂ SSM Session Manager, but not all the clients allow it.
What was our ROI?
I have seen a return on investment from using Microsoft Remote Desktop Services; for example, it has helped in unlocking a locked situation.
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
What other advice do I have?
My advice to others looking into using Microsoft Remote Desktop Services is to try it and see if it's what you need. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Remote access has simplified daily server management and saves our team valuable time
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to connect to remote servers in the cloud that I use in my back-end application.
What is most valuable?
The best features Microsoft Remote Desktop Services offers is that it's easy to use.
Both the interface and the setup process make it feel easy to use for me.
Microsoft Remote Desktop Services positively impacts my organization because it makes the job and work easier for all.
It makes the work easier for everyone because it's easy to use and we can save time when connecting to our back-end servers.
What needs improvement?
Microsoft Remote Desktop Services are adequate for now and can be improved.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for about 15 years.
What other advice do I have?
My advice to others looking into using Microsoft Remote Desktop Services is to use it because it's a good tool. I would rate this product a 10.
Secure Connections and Flexible Access Enhance Work Efficiency
What is our primary use case?
My current use case for Microsoft Remote Desktop Services is connecting to services which are specific to a remote location because I am working from India. There are times that I need to connect to those services, so via Microsoft Remote Desktop Services , I access that system because I need to connect to VPN. Some services are specific to a particular location and shouldn't be accessed here, so I connect to that Remote Desktop to use it. It's mainly for support and management activities.
What is most valuable?
I find the ease of use of Microsoft Remote Desktop Services most valuable, as it allows me to have remote access and connect securely. Another valuable feature is file transfers, as it enables me to move files between local and remote machines efficiently.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
What needs improvement?
The only problem I see is that when I am connected, there is a certain lag because of the network.
For how long have I used the solution?
I have been working with Microsoft Remote Desktop Services for five, six years.
What do I think about the stability of the solution?
For stability, I would rate the product an eight.
What do I think about the scalability of the solution?
I would rate the scalability, or ability to expand, a seven.
How are customer service and support?
Technical support from Microsoft is something I have never used, but I would give them a seven or eight.
How would you rate customer service and support?
Positive
What other advice do I have?
I am not working with products such as Intune , Remote Desktop, or storage solutions such as Azure . Currently, I am using all the Microsoft tools that are available such as Office and Power BI. I have completed some certifications for Azure , but I am not an avid user of Azure. I am not sure if I bought Microsoft Remote Desktop Services on AWS Marketplace or directly from Microsoft because it is provided through my organization. I have experience with virtualization, but I haven't used the session virtualization feature of Microsoft Remote Desktop Services. I do not use the centralized application management function of Microsoft Remote Desktop Services or the centralized dashboard. The solution is cloud-based. I am using multi-factor authentication through Microsoft Remote Desktop Services, and I would rate it a nine. Overall, I rate Microsoft Remote Desktop Services an eight out of ten.
Offers seamless remote access with strong platform integration
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
How are customer service and support?
How would you rate customer service and support?
Positive
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
Accessing the same desktop experience from anywhere but user template creation needs improvement
What is our primary use case?
In a way, we have some virtual solutions, at least RDSÂ from Microsoft Hyper V. That's what we're using today, but not for everyone. Some people do use it. It's more like remote desktop. It's been a long time, at least since Windows Services 2008 or around 2010.
Today, most of our users, among three or four companies sharing software like the ERPÂ system, work on individual workstations or laptops. That's really the main use across the companies today, however, it would sometimes make sense to look at remote Desktop or VDIÂ . My impression is that most solutions, especially today, make sense for large corporations with two thousand seats or more.
So far, we have not used anything besides remote Desktop for, for example, accountants working from various locations or not based in our offices. That's really how we do it today.
What is most valuable?
The main benefit, is that it's easy for us to get the same desktop and do things in the same way regardless of our location. However, it would sometimes make sense to look at remote Desktop or VDIÂ . My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more. So far, we have not used anything besides remote Desktop.
What needs improvement?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyone wants to join some kind of cloud service today. We have decided to keep our ERPÂ software on our own servers. For users, it should be easier to create a template and duplicate users. We have done it in an old-fashioned way.
It would be easier to set up, and upgrades should be easier.
For how long have I used the solution?
The cost we have today is quite low, to be honest. However, if we want to hire a lot of people, it would require quite a lot of work. As long as we have a small number of installations and users, it's manageable.
What do I think about the scalability of the solution?
It would sometimes make sense to look at remote Desktop or VDI. My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more. So far, we have not used anything besides remote Desktop, mainly for accountants or those working from different locations or not based in our offices.
Which solution did I use previously and why did I switch?
We have not used a different solution for a long time, to be honest. We have used Microsoft. Whenever I looked at competing solutions like Citrix or VMware, the benefit is great if we have many users, however, the cost would be too high for a few users. That's been my conclusion so far. We have not worked with other solutions in this configuration of companies.
How was the initial setup?
When it comes to users, it should be easier to create a template and duplicate users. We have done it in an old-fashioned way. If setting up a new user, it usually takes about two or three hours, not days.
Which other solutions did I evaluate?
With Citrix or VMware, the benefit is great if we have many users, however, the cost would be too high for a few users. We have not worked with other solutions in this configuration of companies.
What other advice do I have?
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office.
We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good.
I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.