ReFrame Engage is a Customer Engagement solution that enables organizations to connect with their customers anytime, anywhere while providing the best customer experience. The solution empowers employees with faster, always-connected features like; 2-Way Text Messaging, Call Center, Video Conference, Broadcast Messaging, Email, and Advanced Appointment Scheduling, all accessible within a robust Customer Record Management. The system can integrate your Outlook and GMail calendar along with Zoom, Teams, and Google Meet, making it simple to connect with your customers.

The ReFrame Engage enterprise-grade platform allows the flexibility to connect with your customers directly from the application, removing the burden of landlines and cell phone usage. ReFrame Engage offers 2-Way Text Messaging using AWS pinpoint and Video conference services whether you want to use your own conference provider or Reframe. The Advanced Calendar and Appointment Scheduling studio allow your customers to schedule an appointment for any services you offer. The systems can auto-assign staff to certain appointment types, connect video conference links such as Zoom, Teams, and Google Meet, and send personalized links to your customers for easy bookings. The system supports group appointments and offers an automated round-robin function for the next available staff. The solution ties this together with our robust Customer Record Management console by keeping records, transactions, communications, documents, correspondence, notes, forms, and reports for each customer and your engagement.

The ReFrame Engage solution solves problems by offering robust integrations with multiple internal systems and applications. We work with each customer to understand their unique integration requirements by providing standard APIs or custom integrations. The ReFrame configuration panel allows your company to take control of your content and information and make changes on the fly. Customer branding, user roles and management, location and department management, history archive, configurable templates for email, text, and notifications, time zone management, reporting dashboard, and dynamic report generator for all transactions and communications within the customer record are just some of the unique features of the system.

The Frame Engage solution is ideal for any organization or agency looking to streamline and improve customer engagement and touchpoints with customers. The system is a SaaS multi-tenant solution offering flexibility for multiple divisions or locations. The solution provides an easy onboarding experience for all customers. The administration console includes 100% configuration, branding, confirmation, and message templates you can control yourself without hassle. Through your onboarding engagement with ReFrame, you will have a dedicated customer engagement manager to take you through the step-by-step process of configuring and setting up your system.

The solution empowers your employees with faster, always-connected, continuous collaboration built for the hybrid work world of today with multi-experience collaboration that crosses devices, touchpoints, and modalities.

ReFrame Engage offers enterprise custom packages and private offers. Contact connect@reframesolutions.com  or Sandy Schroeder at sandys@reframesolutions.com  for more information.

Visit our website www.reframesolutions.com