Listing Thumbnail

    ActionIQ CX Hub

     Info
    Sold by: ActionIQ 
    ActionIQ, the leading composable CX Hub, allows enterprise organizations to turn fragmented customer data into extraordinary experiences.
    Listing Thumbnail

    ActionIQ CX Hub

     Info
    Sold by: ActionIQ 

    Overview

    Play video

    Our Customer Experience Hub empowers everyone to be a CX champion. The AIQ CX Hub comprises four modular solutions - Customer Data Platform (CDP), Identity, Audience Center, Journey Management and Real-Time CX - designed to help brands give business teams the freedom to explore and action on customer data, while helping technical teams extend and enhance existing technology investments to manage data governance, costs and performance. The CX Hub's composable approach enables organizations to choose where data is stored and queried to improve security and fit existing technology investments.

    Our Modules: Customer Data Platform: Unify data from any source, resolve customer identities and activate data everywhere with infinite scale and agility. Identity: Manage and resolve identities across anonymous and known customers across first, second and third-party sources of your choice respecting privacy regulations. Audience Center: Explore, augment and activate hyper-segmented self-serve audiences enriched with insights and predictive models. Journey Management: Launch and test omnichannel journeys across hundreds of out-of-the-box integrations for both owned and paid channels. Real-time CX: Combine streaming and historical data to inform real-time experiences across online and offline channels.

    We accept private offers. For custom pricing, professional services, or a private contract, buyers must contact ActionIQ.

    Highlights

    • ActionIQ's CX Hub is built on AWS and empowers enterprises across Financial Services, Retail, Media & Entertainment, Automotive, B2B Tech, and more.
    • Enterprise brands such as Autodesk, M&T Bank, Neiman Marcus, Hertz and many more use our CX Hub to drive growth through extraordinary customer experiences.
    • Contact: https://www.actioniq.com/get-started/

    Details

    Sold by

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    ActionIQ CX Hub

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (1)

     Info
    Dimension
    Description
    Cost/month
    CXHub POC
    One Month Proof of Concept
    $150,000.00

    Vendor refund policy

    Per MSA.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Similar products

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    0%
    0%
    0%
    0%
    0%
    0 AWS reviews
    |
    45 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Michael B.

    Great partnership, transparent roadmap, accessible leadership.

    Reviewed on Sep 25, 2023
    Review provided by G2
    What do you like best about the product?
    The entire org is very transparent, and collaborative, and leadership is accessible to our team for guidance & to understand the "art of the possible". SMEs are easily accessible through our account team when we need their insights, both as a reactive ask from our team, and as proactive recommendation from the account team.
    What do you dislike about the product?
    Wouldn't say "like least" but with new features that we implemented, some more growing pains on both sides as we figure out how to implement, but collaborative approach to the solution.
    What problems is the product solving and how is that benefiting you?
    Enabling orchestration across channels, identity resolution, onsite 1:1 personalization, democratizing capabilities through evolving operating model.
    Jenna P.

    Valuable CDP with great Customer Support

    Reviewed on Aug 30, 2023
    Review provided by G2
    What do you like best about the product?
    ActionIQ has a wonderful team of experts that not only know their product like the back of their hand but also take the time to understand your business goals and how their platform can help you achieve. They are proactive with bringing new ideas and developing roadmap for key initiatives to accomplish to keep the entire organization accountable. In addition, their reps are wonderful at training and providing the resources needed to get those using up to speed.

    The platform itself is user friendly and a great way to organize all first party data, generating customer journeys and doing so at scale.
    What do you dislike about the product?
    Reporting capabilities and the need to incorporate SQL in some instances of the audience generation process.
    What problems is the product solving and how is that benefiting you?
    Acition IQ helps our business organize on first party data, site activity, generate customer journeys for retargeting and reach these users through our digital platforms.
    Banking

    A brilliant CDP with refined data models

    Reviewed on Aug 27, 2023
    Review provided by G2
    What do you like best about the product?
    ActionIQ's biggest strength is its highly refined data modules and the high amount of composability it offers. Data ingestion and the resultant analytics are spot on and the integrations on offer especially with data warehouses are plentiful.
    What do you dislike about the product?
    They need to improve their campaign delivery features. They promised to introduce generative AI features for prompt-based profile building but that has been significantly delayed.
    What problems is the product solving and how is that benefiting you?
    We were looking for a CDP that could connect with our existing data warehouse solution to create customer profiles for targeting. ActionIQ has been servicing us very well for that purpose.
    Publishing

    AIQ platform is good but has room to grow

    Reviewed on Jul 20, 2023
    Review provided by G2
    What do you like best about the product?
    ActionIQ is a great tool for storing our customer data and making it usable for campaign segmentation. I think in general it is set up in a way that makes sense, with all the different tabs clearly providing different activities you can do. There are many out of the box integrations which makes it very easy to continue making this the home for all of our data. The support team that I work with is lovely, always available, and have great problem-solving "can-do" attitudes.
    What do you dislike about the product?
    I dislike that attributes have to be written in SQL and I think it adds an unnecessary layer of complexity to the platform. I wish that you could just drag and drop fields like other simpler platforms, like Eloqua for example. I think there are often platform limitations and it seems like the kinks are still being worked through. There are often platform failures and unfortunately there doesn't seem to be a way to mass pass/unpause when these errors occur.
    What problems is the product solving and how is that benefiting you?
    It stores all of our data in one place from different sources like purchases, site activity, app activity, permissions, etc. It's great to have it all live in one place and gives us the ability to create robust segments using a breadth of data points. It also allows us to actually execute campaigns using features like journeys and audience activations.
    Ramsha A.

    AIQ Review

    Reviewed on Mar 28, 2022
    Review provided by G2
    What do you like best about the product?
    The easy user interface empowers even the least technical business user to utilize and leverage the platform. As I often collaborate with marketers to use the platform and build out audiences, the fact that AIQ has a very seamless UI/UX ensures that they are effectively able to use the platform and it doesn't instill that daunting sentiment that oftentimes a more technical heavy platform would.
    What do you dislike about the product?
    The inability to have visibility into a lot of success/failure metrics. For example, when we enable a campaign/journey through AIQ - we would like to know how successful that campaign or journey was.
    What problems is the product solving and how is that benefiting you?
    Within NMG we are currently trying to enable more personalized journeys and campaigns to reach a more refined list of users in a more specialized way to ultimately improve the overall user experience of our marketing methods. The benefit of having AIQ is that it serves as a helpful tool to house the personalization data that can then be leveraged by our business users
    Recommendations to others considering the product:
    The best way to become familiar with the tool is by diving straight in and playing around with its features and various tools. I think there are a multitude of capabilities that can be leveraged through AIQ if a user knows how to effectively implement them
    View all reviews