BMC Helix Enterprise Service Management

Services are driving economies around the world. Recent global events have put into focus how service creation, delivery, and management can impact every facet of our lives. Enterprises are finding new ways to be more agile and adapt faster to the changing needs of the global services economy. These new ways include supporting a distributed, hybrid workforce, managing supply chains to fulfill demand, assessing risk, and meeting escalating, always-on customer and user expectations. Enterprise service management - ESM, solutions ensure that all facets within enterprise lines of business - LOBs, come together to work smoothly, reduce risk, and prevent points of failure. Everywhere. Every time. For every use.

Enterprise service management - ESM, extends relevant IT service management - ITSM best practices and technologies to non-IT LOBs. The LOBs benefiting from ESM can span across human resources, customer service, workplace and facilities, security, and more. ESM can also unify leading-edge intelligence, automation, large language models, and ChatGPT.

Your employees sit at the center of ESM success The ability of your enterprise to create and deliver superior employee experiences is based on the underlying ESM solution, and the breadth of the available digital employee experience - DEX solutions. DEX encompasses every aspect of your employees interaction with ESM technology, including quality, ease of use, accessibility, security, reliability, inclusivity, and more, all contributing to the end-user experience.

ESM quality of experience is compromised when your employees face difficult-to-navigate internal channels of support, redundant and manual processes across LOBs, out-of-date information, cumbersome fulfillment workflow, and an inability to get back to work with minimal disruption. The adverse impact on the enterprise is low productivity, additional toil, and staff turnover. BMC Helix ESM solutions are designed to fuel employee productivity by empowering all of your employee, wherever they are, with the experiences they need for success and improved job satisfaction, including

A transparent, seamless employee onboarding experience to accelerate time to value

Automated workflows to save time across LOBs, data, and processes

A unified service catalog for the speed and convenience of employee self-service

Actionable insights, powered by AI & ML, accessible in real time, to resolve inquiries from customers and other internal teams

Collaboration and communication tools, with ease of multichannel access on employee devices of choice

Proactive resolution of problems and cases, even before they happen

For BMC Helix custom pricing, configuration, and terms please contact cloud_sales@bmc.com  for private offers.