Sold by: Pegasystems
Pega has brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform. Pega Cloud is a trusted and reliable service on the Pega Platform™ and Pega CRM/industry applications.
Sold by: Pegasystems
Overview
Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures.
Pega Cloud client quickly realize significantly-improved value that is achieved by having Pega run Pega applications for them. Some of the most significant benefits to clients who leverage Pega Cloud services are listed below:
- Faster time to market: Pega provisions production environments scaled to support the entire business solution with the reliability to ensure your applications are available 24x7. Pega Cloud environments are available and operational in days, vs. weeks or months with traditional infrastructure approaches.
- Lower TCO: In this cost-conscious economy, Pega provides our clients with a flat, predictable, monthly operational expense that is all-inclusive of equipment, software and personnel - so that clients can immediately tie the business case and ROI for the solution to business metrics, and avoid a large capital expense.
- Enterprise-grade security, compliance, and scalability: Pega routinely meets and exceeds clients' own internal security, compliance, performance and reliability needs.
- Keeping your Pega solution current to allow you to continuously innovate.
Highlights
- Pega's low-code platform helps you take on today's challenges while building architecture for tomorrow.
- Hyper-personalize every interaction with Pega to stay timely and relevant - no matter what happens next
- Handle massive volume with speed and efficiency, while still showing customers you care
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Pega Cloud | Usage of Pega Cloud Services as defined by End User License Agreement | $990,000.00 |
Vendor refund policy
As defined in terms, or as required by applicable law
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/ Global Customer Care: https://msp.pega.com or Contact us over the phone at:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Ease of use
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Positive reviews
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Negative reviews
AI generated from product descriptions
Cloud Infrastructure Management
Fully managed cloud service with scalable and secure environment for deploying Pega Infinity applications
Platform Deployment
Supports client-managed cloud orchestration and automation across validated infrastructures
Application Development Approach
No-code and low-code platform enabling rapid digital process automation and customer engagement solutions
Security Compliance
Enterprise-grade security framework meeting advanced compliance and performance requirements
Technology Architecture
Unified portfolio integrating customer engagement and process automation capabilities with unified platform infrastructure
Process Automation
Native end-to-end process automation capabilities with integrated workflow management
Low-Code Development
Visual rapid application development platform with drag-and-drop interface for building enterprise applications
Data Integration
Ability to combine and support data from multiple systems and sources into a unified workflow environment
Cloud-Native Architecture
Fully cloud-native platform designed for scalability and enterprise-level performance with native DevSecOps capabilities
Cross-Functional Collaboration
Integrated collaboration tools enabling coordination across different teams and organizational functions
Multichannel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Utilizes AI-powered bots and intelligent routing capabilities for automated customer interactions and task optimization
Agent Workspace Integration
Offers a centralized unified workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Includes built-in knowledge management system for efficient information retrieval and customer support
Real-Time Analytics
Provides real-time reporting and analytics tools for performance tracking and business insights
Standard contract
No
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Customer reviews
Crysthel Jane S.
"Navigating the Pega Platform: A User's Comprehensive Review"
Reviewed on Apr 23, 2024
Review provided by G2
What do you like best about the product?
I find it incredibly versatile and user-friendly, it offers powerful tools for streamlining processes and enhancing productivity. Hence, this can also be used by non programming people as it is easier to learn rather than using tradional programming in building applications.
What do you dislike about the product?
But on the other side, I've noticed that the learning curve for some of the more advanced features, will take time to master. Also there is a limitation in terms of documentation.
What problems is the product solving and how is that benefiting you?
It automates task efficiently which added to enhance customer engagement that benefits the user for easier and improve decision making.
Leave a comment0 comments
Ruthvik J.
Good RPA Tool
Reviewed on Nov 27, 2023
Review provided by G2
What do you like best about the product?
We have been using Pega platform to help automate the finance operations and reduce the time-consuming manual activities and processes. We found it easy to monitor the RPA execution and the consolidated data reports that it presents gives clear insights.
What do you dislike about the product?
Pega's filtering capabilities on custom dashboards is very limited, the custom search results can be improved. It is also a bit complex to setup.
What problems is the product solving and how is that benefiting you?
It has benefitted us by automating our transactional, redundant tasks and cutting down our manual activities. The setup of workflows and monitoring has become easier to say the least.
Abhishek S.
Good platform, constantly eviolving BPA tool
Reviewed on Oct 31, 2023
Review provided by G2
What do you like best about the product?
Kind of low code plateform for developing the business process workflow and capturing the complex business process flow. A good platform for application developement and it has interactive visual builder and drag and drop feature.
What do you dislike about the product?
Without proper traing it is bit difficult to understand for SME's and customer support is bit slow.
What problems is the product solving and how is that benefiting you?
Streamling business process management, operational efficiency and improves business process outcomes.
Anudeep N.
Building applications faster
Reviewed on Oct 27, 2023
Review provided by G2
What do you like best about the product?
Its a low code platform where all the required fields or properties comes with pre coded which helps to build applications faster.
What do you dislike about the product?
The integration to other environments and the resources to learn pega at outside market place is less compared to other technologies
What problems is the product solving and how is that benefiting you?
We have a project where the physical data need to be converted to digital as a part of digitialzation and we have using pega for the digitialzation process
Banking
Pega - Low code application
Reviewed on Aug 11, 2023
Review provided by G2
What do you like best about the product?
Being helpful for handling business cases for different industries, and involve the actors with smooth journey for the case lifecycle.
What do you dislike about the product?
Nothing major but human brain is most intelligent due to which we feel free things are missed out like simplifying few integrations
What problems is the product solving and how is that benefiting you?
It is an BPM tool, so eventually solves all problems faced related to it.