See how AWS Professional Services helps leading enterprises worldwide achieve their desired outcomes with AWS. Visit AWS Professional Services Customers for detailed Case Studies and customer videos.
Wolters Kluwer is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors. Wolters Kluwer, serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,200 people worldwide. Wolters Kluwer approached the AWS Application Modernization Lab (AML) to modernize its Enablon platform and application base used by hundreds of industry-leading enterprises and millions of users worldwide to minimize risks, increase worker safety, prevent incidents from happening, achieve regulatory compliance, and reduce environmental impact. The AML provided best practices, cloud native planning and upskilling, modernization of core services to .NET core and Linux containers, and DevOps improvements enabling the CI/CD processes to support serverless and enable blue / green deployments resulting in multiple releases per day.
“The Wolters Kluwer Enablon platform provides critical services to millions of global customers. The investments we make in our people and technology continue to result in delivering increased customer value. AWS cloud modernization experts partnered with our engineering teams to help sharpen our team cloud native skills. This knowledge helped to accelerate our cloud modernization strategy and enhance our cloud native roadmap with architectures and services that will continue to improve our customer experiences. AML upskilled our team and accelerated our cloud native strategy by accomplishing a significant amount of work in a short period of time.”
Gertjan van Bruchem, Global Cloud and Support Director, Wolters Kluwer Enablon
Carrier Global Corporation delivers heating, ventilating, air conditioning (HVAC), refrigeration, fire, security, and building automation technologies worldwide. Carrier sought to drive digital transformation across business lines and migrate 4,000 workloads from its data centers to Amazon Web Services (AWS) over 36-months. The company turned to AWS Professional Services and AWS Migration Acceleration Program to lead its migration efforts. AWS Professional Services provided best practices, thought leadership, implemented AWS Landing Zone for eight global region, leveraged AWS Migration Services to migrate up to 50 servers per wave, and offered advice on scaling out cloud operations capabilities for mass migrations. As a result, Carrier was able to successfully exit 1,300 servers from the data centers supporting 350 applications and decommissioned 370 servers, leading to an annualized cost reduction of $2.4 million.
“Carrier’s Global Cloud Services (GCS) organization drove the technology transformation by building momentum and responding to a changing environment. AWS Professional Services brought a global migration team to our transformational journey, collaborating closely with us to overcome complex technical, procedural, and organizational challenges by leveraging strong rigor and proven AWS mechanisms. With the help of AWS Professional Services, Carrier GCS achieved its forecasted migration cost savings for 2020, built a secure and scalable cloud platform for new business initiatives, and defined an application modernization strategy on AWS for 2021.”
Adnan Haq, Executive Director, Global Cloud Servicer, Carrier Digital
Canada's largest airline, Air Canada is the largest provider of scheduled passenger services in the Canadian market. An Amazon Web Services (AWS) customer, Air Canada wanted to launch its new web and mobile loyalty platform in a new cloud technology stack to enable higher utilization and improve the customer experience for Canadian and international travelers. Air Canada turned to AWS Professional Services to support digital aspects of the loyalty platform and secure payment processes in line with Payment Card Industry compliance requirements. Air Canada also wanted to implement a single sign-on (SSO) solution across its domains, identity provider, and external partners. With technical and architectural guidance from AWS Professional Services and AWS Security Assurance Services, Air Canada was able to launch the new, transformed customer loyalty program, Aeroplan, which Air Canada’s Qualified Security Assessor (QSA) assessed as compliant.
“Air Canada worked with AWS Professional Services and AWS Security Assurance services team on three strategic projects. The teams demonstrated self-sufficiency in being able to understand the high-level goals while taking ownership and driving the project forward with spectacular results in a short time. We are impressed with the team’s intellect, ability to solution, prototype, and execute.”
Suresh Subasinghe, Director of Digital Platform Architecture, Air Canada
Founded in 1849 and headquartered in New York, Pfizer is the largest research and development–based biopharmaceutical company in the world. Pfizer China’s local data warehouse was approaching the end of its life cycle, and its performance could not meet the surging demand for analytics on the vast volume of data processed during Pfizer’s business expansion in China, posing potential business risks and generating high costs for business operations. An Amazon Web Services (AWS) customer, Pfizer China engaged AWS Professional Services to migrate to a managed cloud-based data platform with greater scale and security. As a result of the migration, Pfizer reduced its core processing job run time by 50 percent and consumes unstructured data in one platform. With its data platform transformation, Pfizer China is able to apply AI/ML to discover customer insights via multiple types of data.
“Data is critical to our business success. With this secure, efficient, and central data platform built on AWS, we could transform the raw data to business insights in minutes. It is also meaningful to have this project delivered by AWS Professional Services during the COVID-19 pandemic period.”
Wilson Wei, Pfizer Digital Client Partner Country Lead - China
International Business Machines (IBM) is a multinational computer, technology, and IT consulting corporation headquartered in the US. An Amazon Web Services (AWS) partner, IBM Global Services was engaged by a leading consumer products company to migrate its data centers to AWS. To ensure IBM’s recommendations aligned with AWS best practices, it turned to AWS Professional Services to review architectural choices, deployment patterns, and migration approaches. AWS Professional Services provided IBM best practice guidance on the migration of 900 Microsoft applications, including conversion of servers and
databases to open source solutions.
“AWS Professional Services remains a key partner in IBM Global Services’ delivery of business-transforming solutions for its customers. As IBM Global Services engaged with a leading Consumer Products company to transform its legacy on-premises applications and infrastructure to a modern, cloud-based environment, AWS Professional Services provided key recommendations and support both before and after the tender was awarded to IBM. Due to early engagement of AWS Professional Services, we were able to deliver on an accelerated migration timeline for our customer.”
Cathy Rogerson, VP / Senior Partner, Consumer Industry
Headquartered in Germany, TUI Group (Tourism Union International) is one of the largest leisure, travel, and tourism companies in the world, owning and operating numerous travel agencies, hotels, airlines, cruise ships, and retail stores. With strong growth over its 50 years in business, TUI had developed a complex, activity-based operating model and had multiple, independent departmental transformations underway, spread across four different markets. An Amazon Web Services (AWS) customer, TUI engaged AWS Professional Services to help modernize its operating model. AWS Professional Services reviewed and analyzed the current state of TUI’s operating model, value streams, and governance, then provided a gap analysis and delivered a new organizational design to create better alignment and integration between TUI business and IT functions.
“AWS Professional Services has been instrumental in providing thought leadership for transitioning from a legacy, regionally-structured IT organization to a product-oriented organization. This enabled us to better understand how we can align roles overcoming structural boundaries and legacy reporting lines. They have brought best practice guidance without over-theorizing ‘utopia,’ enabling us to work at a pace of change that is right for our business, giving us the necessary tools and feedback, and establishing an operating model framework. All this was made harder due to the enormous impact of the COVID-19 pandemic on our industry, and our colleagues at AWS adapted their planned support model, without abandoning us in our hour of need.”
Ashley Power - Portfolio & Transformation Director, TUI
Korean Air Lines is South Korea’s leading airline carrier operating in 120 cities and 40 countries worldwide. Korean Air Lines migrated to Amazon Web Services (AWS) as maintaining its on-premises data platform was proving to be costly, hard to scale, and inflexible in meeting business growth. It turned to AWS Professional Services for supporting migration to AWS Redshift with AWS Data Migration Service (AWS DMS), implementing a real-time data pipeline with Amazon Relational Database Service (Amazon RDS) PostgreSQL for operational cost savings, and building a serverless ETL with AWS Glue.
“AWS Professional Services team has been a reliable guide on our cloud journey and helped us accelerate our data-driven digital transformation. We needed a new environment to respond quickly to market changes and break down our data silos. AWS empowers us to maximize our agility and embrace new challenges. With AWS Glue, AWS DMS, Amazon RDS, and Amazon Redshift, we could easily ingest and integrate data from multiple locations and build a flexible and scalable analytics environment.”
Tak Yong Kim, Deputy General Manager, Korean Air Data Team
Vodafone is a leading telecommunications company providing a range of mobile and fixed-line services including voice, messaging, data, TV, broadband, and other converged communication services to consumers and businesses. An Amazon Web Services (AWS) customer, Vodafone Germany needed an SAP upgrade due to the end-of-life of the existing hardware and turned to AWS Professional Services for guidance. AWS Professional Services supported technical architecture and implementation of infrastructure as code, automation for configuration of the environment, and right sizing of AWS resources. This helped Vodafone Germany successfully migrate to SAP HANA on AWS with near-zero recovery time, safeguards against unplanned downtimes, and the ability to provision additional test environments within hours instead of days or weeks.
“AWS Professional Services support was critical in enabling Vodafone to find a fitting solution for the migration of our SAP Process Integration/Process Orchestration environment to AWS. Although we had to connect numerous interfaces and were subject to the constraints of security and SAP, we arrived at a solution that not only achieved the goals we had set but also reduced average response by 50 percent.”
Thomas Nenoff, SAP Project Leader, Vodafone Germany
Founded in 1879, the Tokio Marine Group is a leading domestic non-life insurance provider in Japan. Tokio Marine & Nichido Systems (TMNS), an Amazon Web Services (AWS) customer, is one of the core companies that supports Tokio Marine Group's IT. TMNS wanted to develop architecture patterns that could meet advanced business requirements and improve the skills of its team as it scaled without compromising the agility of serverless applications. AWS Professional Services provided technical consultation and architectural guidance for new applications, held serverless application development workshops, and helped with problem determination for container application and CI/CD from development to production environments.
“Our team aimed to take more advantage of technologies such as serverless and CI/CD to meet business requirements faster and at lower cost. AWS Professional Services has greatly contributed to raising our skills to achieve it using AWS. They proactively helped us in identification of technical issues and supported us by providing multiple resolution options including the latest best practices for our specific issues. We were able to improve the skills of the entire team and organize skills among our developers while practically solving technical concerns.”
Mamiko Sakurai, Manager, Digital Innovation Development Division, Tokio Marine & Nichido Systems
Vyaire Medical, Inc. produces and distributes medical equipment, with facilities around the world to manufacture and market more than 27,000 unique products for respiratory conditions. Vyaire’s IT infrastructure was spread across on-premises data centers, niche hosting firms, and Microsoft Azure, which was proving to be a risky and an expensive operating model. Vyaire decided to migrate all workloads to Amazon Web Services (AWS) and turned to AWS Professional Services for migration planning and executional support, starting with business-critical SAP workloads. AWS Professional Services led the migration project in conjunction with two AWS Partners, G3G and Zenzar, and were able to complete the migration of Vyaire’s entire SAP landscape in 3 months.
“AWS Professional Services provided the leadership and expertise we needed to migrate SAP from Microsoft Azure to AWS with minimal downtime. For our SAP ERP Central Component (ECC) application, Vyaire realized 35% performance improvements for SAP Dialog user response time and 59% improvement for SAP Batch Jobs processing time. The AWS Professional Services team was instrumental in resolving complex architectural issues during critical phases of the project, enabling a successful cutover without user impact.”
Ed Rybicki, SVP & CIO, Vyaire Medical
Budderfly is disrupting the energy industry by leading energy consumption conservation through its unique Energy Efficiency as a Service model. An Amazon Web Services (AWS) customer, Budderfly creates networks of patented Internet of Things (IoT) devices to monitor and optimize energy consumption. In order to onboard new customers, Budderfly needed to efficiently deploy its IoT sensors to physical locations, which was a manual, labor intensive, and time-consuming process, so it turned to AWS Professional Services for a solution.
“We were able to build an automated, scalable, and secure device onboarding and management platform to enable collection and processing of energy information using the AWS platform and the Connected Devices Framework (CDF) delivered by AWS Professional Services. This helped us reduce our customer onboarding time from over an hour per device to less than 10 minutes, with a single technician now able to onboard multiple devices in parallel. Budderfly can now summarize, present, and alert on one billion daily sensor-based data points in near-real time, enhancing reporting and analytics while reducing customer loss resulting from offline equipment. The capabilities of the AWS platform as well as the CDF, in the hands of knowledgeable AWS Professional Services experts, enabled us to quickly deliver value for our customers.”
Chris DeBenedictis, Vice President Technology, Budderfly
FactSet® (NYSE:FDS | NASDAQ:FDS) delivers investment content, analytics, and technology to help more than 138,000 users to see and seize investment opportunity sooner. FactSet, an Amazon Web Services (AWS) customer, wanted to process, analyze, and develop insights from data from private equity and venture capital companies, moving away from manual processes for data collection. It turned to AWS Professional Services for a strategy to shift away from web scraping into smart-crawling using Amazon Neptune. FactSet was able to conduct data extraction from 2.5 million pages and 12.5 million links with an implementation of a Graph Data Model integrated with Amazon Neptune Graph Database with help from AWS Professional Services.
“AWS Professional Services brought both scale, innovative thinking, and successfully executed technical and business outcomes in partnership with FactSet’s engineering team. The platform, which employs cloud native technology implemented on AWS, autonomously analyzes sites, applies ML classifiers, derives actionable insight, and loads it into AWS Neptune."
Demetry Zilberg, Chief Technology Officer, Factset Research Systems
Restaurant Brands International (RBI) is one of the world’s largest quick service restaurant companies, with more than $32 billion in system-wide sales and approximately 26,000 restaurants in more than 100 countries and US territories. An Amazon Web Services (AWS) customer, RBI made a strategic decision to migrate all SAP servers from its on-premises data center to AWS to streamline IT operations. RBI turned to AWS Professional Services to support the migration project. The AWS Professional Services team developed migration plan, provided architectural best practices, conducted a migration proof of concept (POC), and helped drive migration execution with minimal downtime and manual effort.
“Our engagement with the AWS Professional Services SAP team was very efficient and seamless. They quickly integrated with our team, working together to design a plan, and helped us execute a very complex project that involved re-platforming various components. As a result, RBI saw 28% improvement in performance of the key SAP business processes, 83% CAPEX reduction, 18% OPEX reduction, and 40% reduction of compute and storage usage when compared to on-premises. It was a good decision to engage AWS Professional Services to help with this project.”
Chakri Somisetti, VP IT (Head of Corporate Technology), RBI
Second Cup Coffee Co. is the largest Canadian specialty coffee retailer, with more than 200 cafés nationwide. Second Cup, an Amazon Web Services (AWS) customer, wanted to build a centralized data platform to merge cross-functional analytical insights, identify growth opportunities, and address data siloes across business lines. Engaging with AWS Professional Services, the company created an automated data platform and tested out machine learning forecast models, saving 8 hours per week on manual effort to consolidate data and improve inventory management across its hundreds of locations.
“We worked with AWS Professional Services to develop a prototype for our more than 200 locations to make more accurate purchase orders by analyzing daily forecasts. The AWS Professional Services teams held discovery and design workshops to share best practices of data lakes on AWS and built a reusable data ingestion and transformation framework to develop a centralized data platform. Our teams are now spending 70 percent less time on infrastructure management and will be able to increase their forecasting accuracy for our freshly baked menu items.”
Ba Linh Le, Chief Financial Officer, SecondCup
OnPoint, part of Koch Industries, Inc., has a long history in refining and petrochemical markets, emission management, water treatment and other industrial domains. Scaling OnPoint’s Ember analytics platform for monitoring industrial furnace combustion operations required a solution for quickly onboarding new assets and providing critical efficiency and safety data to engineers. An Amazon Web Services (AWS) customer, OnPoint turned to AWS Professional services, who established three agile development teams with application architects and program management to provide joint Long Range Planning (LRP) across OnPoint’s teams to establish a strategic product roadmap, develop process best practices, and share technical knowledge.
“AWS Professional Services integrated with OnPoint’s software development teams quickly and started producing results within weeks, helping OnPoint to trend towards reducing asset onboarding time from 2 weeks to 16 hours. With good cultural alignment, AWS Professional Services teams have been very easy to work with; the teams are working together collaboratively as single unit, producing timely results. They continue to bring ideas and suggestions which are helping to improve our capabilities.”
Saravanan Balasubramanian, Senior Director Software Development, OnPoint
Network 10 is an Australian commercial television network and a division of Ten Network Holdings, one of Australia’s leading entertainment and news content companies, with free-to-air television and digital media assets. An Amazon Web Services (AWS) customer, Network 10 needed a scalable and secure solution to support the variety of graphics-intensive applications for their remote employees and it engaged AWS Professional Services to help overcome the problem quickly.
“The COVID-19 pandemic saw a majority of our workforce working from home. The AWS Professional Services accelerator workshop helped us to quickly design and implement a secure cloud desktop platform for our end users using Amazon WorkSpaces and deliver a better experience than on-premises. The 2-day workshop addressed our technical requirements, best design practices, operational management, and provided a customized implementation plan. We were able to create WorkSpaces for testing within 5 days of the workshop and deployed more than 45 WorkSpaces to end users which helped us overcome operational issues within the existing virtual desktop infrastructure platform.”
Steven Coan, Technology Lead, Network 10
SAP Concur (formerly Concur Technologies) is an American software-as-a-service (SaaS) company, providing businesses with travel and expense management services. Delivering the SAP Concur platform on Amazon Web Services (AWS) created a strong sense of urgency and highlighted key organizational areas in need of change, so SAP Concur engaged AWS Professional Services for support. To ensure new applications and AWS services met specified requirements and were ready to be operated and supported in a production environment, AWS Professional Services executed five operational AWS GameDays (collaborative gamified learning exercises) and one Experience-Based Accelerator (EBA) party over a 12-week period. EBA is immersive learning experience that helps enterprises address significant blockers to cloud adoption and migration.
“Without the efforts and diligence of the AWS Professional Services team, we would not have been able to meet our objectives effectively. The AWS Professional Services team bringing forward unique ideas, specifically the GameDays, Runbooks, change management, Zero Touch process, and EBA parties, were paramount in helping us getting to the finish line. These concepts are now regularly used throughout the SAP Concur technology teams and the vernacular of ‘GameDays’ and ’EBAs’ are regularly used throughout SAP Concur to get tasks accomplished.”
Drew Ste. Marie, Principal Program Manager, SAP Concur
Whole Foods Market is the world's largest natural foods grocery chain. Founded in 1980, it pioneered the supermarket concept in natural and organic foods retailing. The company operates some 500 stores throughout the US, Canada, and the UK, and focuses on organic perishable and prepared products.
"My experience with AWS Professional Services was that they were ready to act fast. They brought expertise, experience to my organization when we needed it. I appreciate the access to expert resources, the speed to engage and onboard. AWS Professional Services knows our environment well and has provided continuity throughout their engagements."
David Bigham, Vice President, Information Technology Infrastructure, Whole Foods Market
Liberty Seguros is a Liberty Mutual Group company. Liberty Mutual is the third largest property and casualty insurer in the U.S and one of the largest global property and casualty insurer in the world. Liberty Mutual helps people embrace today and confidently pursue tomorrow by providing broad, useful and competitively-priced insurance products and services to meet customers' ever-changing needs.
"Our engineering, development, and operations teams are very enthusiastic about our focus on the cloud. We gained so many new capabilities from our work with AWS Professional Services and Cloudreach that has enabled us to begin new products with confidence. We delivered our original product according to our timeline and plan, which is very rare. We faced certain challenges and obstacles that we overcame together and achieved the results we needed. We enjoyed this journey with AWS Professional Services and Cloudreach."
Dahil Garcia, CIO, Liberty Seguros Columbia
A global leader in information solutions, Equifax Inc. leverages one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology, to create customized insights that enrich both the performance of businesses and the lives of consumers. Equifax empowers businesses and consumers with information they can trust.
"AWS provides the most robust platform to build out common patterns using cloud-native managed services allowing our team to focus on our customers. AWS Professional Services has augmented our capabilities while we develop the muscle required to implement and operate new cloud-native solutions."
James R. Reid, Senior Vice President, Equifax, Inc.
Amazon.com Inc., is a multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
"AWS Professional Services acted fast when our team was resource constrained. They brought the right skills, embedded quickly, serving as an extension, managing core data systems, while supporting user growth and optimization."
Justine Mahler, Senior Manager, Customer Packaging, Amazon.com
AstraZeneca Plc is a leading global pharmaceutical biopharmaceutical company. The company produces and commercializes medicines for gastrointestinal, cardiovascular, neuroscience, respiratory and inflammation, oncology, and infectious diseases. Their medicines are used by millions of patients worldwide.
"Building our bespoke analysis pipeline on AWS with the support of AWS Professional Services has enabled us to achieve acceleration of key objectives towards the analysis of up to 2 million genomes."
Slavé Petrovski, Vice President and Head of Genome Analytics and Bioinformatics, Discovery Sciences, R&D, AstraZeneca’s Genomics Initiative
Bayer is a multinational pharmaceutical and life sciences company and one of the largest pharmaceutical companies in the world. Bayer is committed to helping solve some of the major challenges facing today's human society with innovative products. Bayer improves people's quality of life through research and development activities focused on prevention, mitigation and treatment of diseases.
"The AWS Professional Services team helped Bayer China build a cloud platform environment that can better empower the business."
Tony Qiu, Head of IT Operation Platform and Infrastructure, Bayer China
Edenor, headquartered in Buenos Aires, is the largest electricity distribution company in Argentina in terms of number of customers and electricity sold.
"There was a shift in our organizational culture and we were able to adapt to the new operational model proposed by AWS Professional Services. Our key to success was being able to identify the advantages beforehand. In this framework, what gave the most sense to the cloud was the agility we gained in our internal processes."
Luis Lenkiewicz, CIO, Edenor
As Australia’s largest business bank, National Australia Bank (NAB) works with small, medium and large businesses to support them through every stage of the business lifecycle. For almost 160 years, NAB has been helping customers with their finances. Today, NAB helps over 9,000,000 customers in over 900 locations around Australia, New Zealand and around the world.
"AWS Professional Services has been at the heart of our transformation with our teams. They have bought their technical expertise and their culture to help change the culture at NAB and they have also brought us their delivery methodology to help us move at scale. They have helped us work through the strategy and the delivery plan for our mass migrations. The AWS Professional Services team has been fantastic."
Paul Roney, General Manager, Technology Platforms, National Australia Bank
Astro Malaysia Holdings Berhad (Astro) is Malaysia’s leading content and consumer company in the TV, OTT, radio, and digital and commerce space. The company serves 23 million individuals in 5.7 million households, or 76% of Malaysian households, who are watching Astro content on all screens and on demand, be it on a TV, laptop, tablet or on a phone.
"Working together with the AWS team, we were able to develop three key tenets for our Cloud Center of Excellence (CCoE) - to be customer focused, to be experimentation driven, and to simplify and automate our technology. The CCoE accelerates our software development speed. It's been an exciting two years with the AWS Professional Services team. We have been able to leverage their subject matter expertise as well as their global experience to accelerate our digital transformation journey. We definitely look forward to continue to do more with them."
Aik Chong Phuah, Chief Technology Officer, Astro Malaysia