Tag: state and local government

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with Amazon Web Services (AWS). Using Amazon Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

One of the biggest constraints in providing equitable access to care is the language barrier between providers and the patients they serve. For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Some states want to support nearly 20 languages in the call center […]

Idaho deputy controller Josh Whitworth, who leads the state’s enterprise resource planning (ERP) modernization efforts, believes in looking beyond what legacy applications were designed to do decades ago to see the solutions of tomorrow. That view has helped Whitworth and his team transform Idaho’s back-office infrastructure and related processes. Read this blog post to learn how Amazon Web Services (AWS) helped Idaho modernize its ERP.

Last year, Amazon Web Services (AWS) launched the AWS Skills to Jobs Tech Alliance to improve the employment gap by increasing tech skills globally. To kick off 2024, we are excited to announce West Virginia as the fourth state in the US to join the Tech Alliance, and the first to focus specifically on developing a tech pipeline to rural communities. Read this blog post to learn more about the Tech Alliance and its expansion to West Virginia.

A recent study, “The Total Economic Impact of Data Integration for the Public Sector,” analyzes the benefits, costs, and best practices associated with data integration. Read this blog post to learn more about the study, which finds that although there is an initial investment cost for organizations, interoperability can save tax payer dollars and alleviate administrative burdens.

There are 1.5 million people with a learning disability in the UK and globally, it is estimated that 15 percent of the population have some form of learning disability. Read this blog post to learn how Swindon Borough Council, a local authority in England, used Amazon Bedrock to create the Easy Read solution, which helps make vital public information more accessible and inclusive for its constituents.

The 12th annual Amazon Web Services (AWS) re:Invent conference debuted Innovation Talks—deep dives hosted by AWS thought leaders. Dave Levy, vice president of AWS worldwide public sector, delivered his talk, “Empowering citizens through digital innovation,” on Monday, November 27. Read this blog post to learn more about some of the public sector organizations using the AWS Cloud to improve people’s lives and the world.

The Amazon Web Services (AWS) Skills to Jobs Tech Alliance expansion into three new countries carries the same mission of aligning education providers, employers, government agencies, and business conveners to grow tech skills in a specific geography. These new Tech Alliances in Germany, Italy, and Singapore will directly connect more than 3,500 learners to cloud employers throughout the 2023-2024 academic year. Read this blog post to learn more about this expansion.

Open source geospatial artificial intelligence (AI) and machine learning (ML) analyses along with Internet of Things (IoT)-connected sensors can power near real-time data built on the cloud and assist in decision-making. Read this blog post to learn how Amazon Web Services (AWS) is supporting the Government of Pará, Brazil, in designing and deploying SeloVerde (Green Seal), a cutting-edge tool to address climate change challenges and traceability in deforestation-risk supply chains.

Through the work of Covered California, the state’s health insurance marketplace, the percentage of uninsured Californians is at a record-low 6.5 percent. Read this blog post to learn how Covered California achieved increased insurance coverage statewide through its innovative use of Amazon Web Services (AWS).