Category: State or Local Government

Public sector organizations face stringent compliance requirements, and any unauthorized access to protected health information (PHI) or personal identifiable information (PII) can result in legal penalties and reputational damage. This post aims to demonstrate how public sector customers can develop a fine-grained authorization module using Amazon Web Services (AWS) identity services, extending beyond the capabilities of traditional role-based access control (RBAC), so they can achieve compliance objectives.

Government agencies handle vast volumes of bureaucratic documents daily, ranging from tax forms to medical records. This document-heavy workflow, often reliant on manual processing, can result in delays, errors, and increased operational inefficiencies, causing frustration among both employees and stakeholders. This post explores how intelligent document processing (IDP) solutions from Amazon Web Services (AWS) can modernize bureaucratic workflows, improve efficiency, and enhance service delivery within government agencies.

AWS App Studio is a low-code development platform for users to build, deploy, and manage applications without extensive coding knowledge. It is designed to streamline the application development process, making it more accessible to a wider range of users, including business users, IT professionals, and startups that don’t have large specialized IT teams. This post guides you through the process of creating a user-friendly create, read, update, and delete (CRUD) application to efficiently manage birth certificate applications using AWS App Studio.

Benefit programs like unemployment insurance are complicated and time-sensitive with weekly eligibility requirements. As a result, contact centers routinely experience high call volume that increases exponentially during economic downturns. Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivity—not just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand.

Since its launch in 2023, the Amazon Web Services (AWS) Skills to Jobs Tech Alliance has been joined by more than 650 employers and more than 970 educatio­­­nal institutions, and has engaged more than 53,000 learners with employers across 11 countries. Germany is renowned for its engineering innovation and industry strength in sectors such as automotive, manufacturing, chemicals, and pharmaceuticals, and this post highlights the contributions the Tech Alliance is making in the country.

Government procurement professionals are tasked with balancing the need for innovation while adhering to strict regulations. The rise of artificial intelligence (AI) and emerging technologies, such as generative AI, presents both opportunities and challenges in this delicate equilibrium. This post provides guidance on how procurement can play a pivotal role in enabling the responsible use of AI within the public sector.

As government organizations transition to Amazon Web Services (AWS), they often seek to maintain operational continuity by using their existing on-premises firewall solutions. Gateway Load Balancer (GWLB) enables seamless integration of these firewall appliances into the AWS architecture, ensuring consistent security policies and minimizing disruptions. This post explores best practices for implementing GWLB to facilitate centralized traffic inspection for both east-west and north-south traffic flows.

On December 2, the Amazon Web Services (AWS) re:Invent conference returns to Las Vegas for our 13th year of learning with cloud enthusiasts from around the world. This flagship AWS event unites global visionaries to explore the latest technologies redefining what’s possible for their missions. For our public sector pioneers, tailored sessions and activations will amplify your re:Invent experience, and this post will help you to start charting your personalized agenda today.

Rideshare demand prediction is a well-explored topic in academia and industry, with abundant online resources offering diverse modeling frameworks tailored to different geographic contexts. A challenge with rideshare demand prediction, however, is that the trip data required to calibrate or train models can be exceptionally large. In this post, we explore the challenges of big data analytics and showcase how ArcGIS GeoAnalytics Engine, a spatial analytics library for the Apache Spark environment, can be used on Amazon EMR to effectively address these problems.

In Modernizing tax systems with AWS, we briefly touched upon infrastructure and application modernization using microservices and serverless architectures. We hear from multiple tax and labor agencies about their desire to move to API-based architectures and adopt new technologies. In this post, we dive deeper into these areas and discuss benefits, approaches, and best practices for building modern tax and unemployment insurance (UI) applications using microservices.