Category: Compute

Nonprofit organizations (NPOs) and nongovernmental organizations (NGOs) focusing on sustainability are dedicated to fostering a healthy environment, preserving our planet, and providing a livable future for upcoming generations. This post highlights how NPOs and NGOs across the Europe, Middle East, and Africa (EMEA) region use Amazon Web Services (AWS) to drive their missions. It also addresses the challenges they face in digital transformation and offers resources to navigate those challenges.

Acentra Health helps Medicare beneficiaries file quality of care complaints and appeals regarding early hospital discharge or early termination of skilled services. Processing these cases requires meticulous data entry from patient records and forms related to prior authorization notices, patient care, and case management, which often consist of complex medical history. To better support its clients, Acentra Health implemented an intelligent document processing (IDP) solution using Amazon Web Services (AWS). Read this post to learn how their IDP solution reduced document processing times and lowered costs.

Efficiently addressing internal customer support tickets can profoundly impact an organization’s productivity and employee well-being, apart from their ability to focus on the mission at hand. To meet these demands, many nonprofits, such as Thorn, are turning to innovative technology solutions. In this post, we explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering.

Amazon Web Services (AWS) Wickr is an end-to-end encrypted messaging and collaboration service with features designed to keep internal and external communications secure, private, and compliant. In this post, we present an architecture that uses the Wickr messaging solution for protected communication with a generative AI backend system, which uses an existing open source project: the AWS GenAI Chatbot. Read this post to learn more.

Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.

Singapore General Hospital (SGH), SingHealth Office of Academic Informatics (OAI), and Amazon Web Services (AWS) collaborated to develop a cost-effective, scalable cloud infrastructure that enables researchers to perform their own analyses on a centrally secured and compliant cloud platform. AWS HealthOmics offers a suite of services that help bioinformaticians, researchers, and scientists to store, query, analyze, and generate insights from genomic and other biological data. Read this post to learn more about the three primary components of HealthOmics used in the solution.

The process of transcribing video or audio files has traditionally been manual and time-consuming. Beyond the need for accurate and cost-effective transcriptions, attorneys have determined a need for timestamping capabilities, speaker identification, search and replace capabilities, the highlighting of specific words, editing capabilities, and most importantly, shortened turnaround times.To address the need for quicker and more accurate transcription of audiovisual files, the Contra Costa County (CCC) District Attorney’s (DA) Office reached out to Amazon Web Services (AWS) and partnered with AWS Partner ScaleCapacity to develop a solution that would automate the manual transcription process. Read this post to learn more.

As federal agencies migrate to the Trusted Internet Connections (TIC) 3.0 framework, they will use Amazon Web Services (AWS) to exit to the internet, bypassing the TIC network. This transition requires agencies to plan and coordinate migration activities to verify seamless IPv6 connectivity. Agencies need to coordinate advertising their IPv6 prefixes with AWS, using mechanisms like Bring your own IP addresses (BYOIP). The migration process could involve changes in routing policies, firewall rules, and security controls to accommodate the IPv6 prefix changes. Read this post to learn more.

In January 2020, Amazon Web Services (AWS) inaugurated a Cloud Innovation Centre (CIC) at the University of British Columbia (UBC). The CIC uses emerging technologies to solve real-world problems and has produced more than 50 prototypes in sectors like healthcare, education, and research. The Centre’s work has involved 300-plus AWS accounts across various groups, including external collaborators, UBC staff, students, and researchers. This post discusses the management of AWS in higher education institutions, emphasizing governance to securely foster innovation without compromising security and detailing policies and responsibilities for managing AWS accounts across projects and research.

The COVID-19 pandemic took a heavy toll on students’ mental health and well-being. In fact, a staggering 87 percent of public schools reported that the pandemic had negatively impacted their students’ social-emotional development during the 2021–2022 school year. These effects have lingered long past the pandemic, and students’ social-emotional well-being remains a primary concern of administrators, teachers, and parents. To address this ongoing crisis, The Happy Sad Company was founded. Collaborating with Amazon Web Services (AWS), they strategically planned, scaled, and launched an app to help teachers, parents, and students gain a better understanding of how things are going.