Category: Messaging

In this post, we show you how to use Amazon Bedrock to automate email responses to customer queries. With our solution, you can identify the intent of customer emails and send an automated response if the intent matches your existing knowledge base or data sources. If the intent doesn’t have a match, the email goes to the support team for a manual response.

This post shows you how to apply AWS services such as Amazon Bedrock, AWS Step Functions, and Amazon Simple Email Service (Amazon SES) to build a fully-automated multilingual calendar artificial intelligence (AI) assistant. It understands the incoming messages, translates them to the preferred language, and automatically sets up calendar reminders.

In the world of software development, code review and approval are important processes for ensuring the quality, security, and functionality of the software being developed. However, managers tasked with overseeing these critical processes often face numerous challenges, such as the following: Lack of technical expertise – Managers may not have an in-depth technical understanding of […]

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Lex provides your Amazon Connect contact center with chatbot functionalities such as automatic speech recognition (ASR) and natural language understanding (NLU) capabilities through voice and text channels. The bot takes natural language speech or text input, recognizes […]

In this blog, you will learn to build a cloud-native FL architecture on AWS. By using infrastructure as code (IaC) tools on AWS, you can deploy FL architectures with ease. Also, a cloud-native architecture takes full advantage of a variety of AWS services with proven security and operational excellence, thereby simplifying the development of FL.

This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers get placed on hold […]

Organizations are increasingly building and using machine learning (ML)-powered solutions for a variety of use cases and problems, including predictive maintenance of machine parts, product recommendations based on customer preferences, credit profiling, content moderation, fraud detection, and more. In many of these scenarios, the effectiveness and benefits derived from these ML-powered solutions can be further […]

Banking and financial institutions review thousands of credit applications per week. The credit approval process requires financial organizations to invest time and resources in reviewing documents like W2s, bank statements, and utility bills. The overall experience can be costly for the organization. At the same time, organizations have to consider borrowers, who are waiting for […]

Amazon Lex can add powerful automation to contact center solutions, so you can enable self-service via interactive voice response (IVR) interactions or route calls to the appropriate agent based on caller input. These capabilities can increase customer satisfaction by streamlining the user experience, and improve containment rates in the contact center. In both the self-service […]

Amazon Rekognition Custom Labels is a fully managed computer vision service that allows developers to build custom models to classify and identify objects in images that are specific and unique to your business. Rekognition Custom Labels doesn’t require you to have any prior computer vision expertise. You can get started by simply uploading tens of […]