AWS Contact Center
Tag: #contactcenter
Analyze Amazon Connect Chat sentiments using Contact Trace Record, Amazon Athena and Amazon QuickSight–Part 3
Note: This is the third blog in the Amazon Connect reporting blog series. If you haven’t read “Analyze Amazon Connect Contact Trace Record with Amazon Athena and Amazon QuickSight–Part 1”, we strongly recommend you do before proceeding further. Introduction Organization that offer web chat as a communication channel strive to get insights into their customers’ […]
Analyze Amazon Connect Contact Lens using Contact Trace Record, Amazon Athena, and Amazon QuickSight–Part 2
Note: This is the second blog in the Amazon Connect reporting blog series. If you haven’t read “Analyze Amazon Connect Contact Trace Record with Amazon Athena and Amazon QuickSight–Part 1”, we strongly recommend you do before proceeding further. Introduction Many organizations want the capability to improve the efficiency of their contact center’s quality analysis process. […]