Category: Amazon Transcribe

This week, we wrapped up the final 2024 Latin America Amazon Web Services (AWS) Community Days of the year in Brazil, with multiple parallel events taking place. In Goiânia, we had Marcelo Palladino, senior developer advocate, and Marcelo Paiva, AWS Community Builder, as keynote speakers. Florianópolis feature Ana Cunha, senior developer advocate, and in Santiago […]

Agentic workflows are quickly becoming a cornerstone of AI innovation, enabling intelligent systems to autonomously handle and refine complex tasks in a way that mirrors human problem-solving. Last week, we launched Serverless Agentic Workflows with Amazon Bedrock, a new short course developed in collaboration with Dr. Andrew Ng and DeepLearning.AI. This hands-on course, taught by […]

We are announcing generative artificial intelligence (AI)-powered call summarization in Amazon Transcribe Call Analytics in preview. Powered by Amazon Bedrock, this feature helps businesses improve customer experience, and agent and supervisor productivity by automatically summarizing customer service calls. Amazon Transcribe Call Analytics provides machine learning (ML)-powered analytics that allows contact centers to understand the sentiment, […]

Today, I am pleased to announce the availability of Amazon Chime SDK call analytics, a new set of capabilities that helps make it easier and cost effective to record and generate insights on real-time audio calls: transcription, voice tone analysis, and speaker search. We’ve also improved the Amazon Chime SDK section of the AWS Management […]

The experience customers have when interacting with a contact center can have a profound impact on them. For this reason, we launched Amazon Transcribe Call Analytics last year to help you analyze customer call recordings and get insights into issues and trends related to customer satisfaction and agent performance. To assist agents in resolving live […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! I’ve just come back from a long (extended) holiday weekend here in the US and I’m still catching up on all the AWS launches that happened this past week. I’m […]

In 2017, we launched Amazon Transcribe, an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to any application. Today, I’m very happy to announce the availability of Amazon Transcribe Call Analytics, a new feature that lets you easily extract valuable insights from customer conversations with a single API call. Each […]

Update October 1, 2021 – This post has been edited to remove outdated S3 buckets. In 2017, we launched Amazon Transcribe, an automatic speech recognition service that makes it easy for developers to add a speech-to-text capability to their applications. Since then, we added support for more languages, enabling customers globally to transcribe audio recordings in […]