Tag: AWS Well-Architected Partners

Cloud-based contact centers that leverage AI for enhancing the customer experience are gaining wide acceptance. TCS RemacX is an AI-powered CX collaboration space that extends Amazon Connect’s out-of-the box capabilities. It provides ways for customers to get insurance quotes, for example, and assists customer with FAQs using Amazon Lex. It also supports proactive customer communication like automated reminders for payments due using Amazon Pinpoint, and video calling using Amazon Chime.

Broadcasters and media organizations are dealing with a perfect storm of market and technology-driven changes with the ongoing move to IP and cloud-based production systems. A new product offering from Atos called BNCS+ for AWS enables traditional broadcasters, small media companies, and non-media companies to rapidly create highly scalable and resilient video channels that can be accessed by global audiences using the BNCS+ interface, without having to build deep AWS Cloud or DevOps expertise.

As companies adopt a cloud-first strategy, ITOps and DevOps require a single view of application services and infrastructure so they can be equipped with the right observability solution. Observability lets you determine what’s important by watching how the system performs over time, and ask new questions using metrics, logs, or traces. Tech Mahindra’s smart monitoring and resolution tool is called SMART and is built on top of AWS observability and telemetry tools.

Doqulogic is built by Tata Consultancy Services (TCS) to address challenges faced by companies who spend large amounts of time and resources in the manual processing of documents. Learn how Doqulogic eliminates the processing overhead, reduces the time taken to process documents, and tailors multiple AWS services together to make processes like purchase order processing simpler for customers by integrating through emails and backend ERP solutions like SAP S/4HANA.

Small and mid-sized utilities have challenges within their vertical stack to commercialize and operate energy products such as power and gas. An efficient utility billing system allows providers to track and monitor the utility services they offer, manage billing processes, collect data, and engage well with customers. Learn how AWS and Accenture collaborated to build a vertical solution called Uptility for utilities in regulated markets, and how Uptility provides needed capabilities at low cost.

The AWS Well-Architected Framework defines six pillars of cloud best-practices, and automation has matured to the point where it’s ready to support customers’ growing sophistication and appetite for efficiency. Learn how 6pillars’ dedication to automation-first and integration with AWS-native tools enables customers to deploy automation of AWS best practices quickly, safely, and cost-effectively. This drives significant benefits to customers seeking to adhere to multiple compliance standards.

Most enterprise customers are trying to migrate their on-premises data warehouse from Oracle or other on-premises solutions to Amazon Redshift. Learn how TEKsystems strives to put forth a series of tools, technologies, and methodologies to meet customers in their current AWS cloud journey path. With a phased migration approach, TEKsystems’s customer realized immediate savings moving off an on-premises data warehouse while running its current applications against Amazon Redshift through partner solutions.

Data governance serves an important role in ensuring the quality, consistency, and security of data utilized across an organization. Using a multi-account structure with cross-account access is an AWS best practice that offers several other benefits. Learn how to set up a data governance system in AWS Organization accounts with clients’ use cases and solutions, and how ASCENDING overcame the technical challenges listed above.

IBM Consulting Platform Services on AWS enables intelligent application management in the AWS environment. It empowers IT leaders, developers, and site reliability engineers with artificial intelligence (AI)-powered management of complex hybrid and cloud-native enterprise applications. Learn how IBM Consulting Platform Services on AWS is built using AWS-native services, helping enterprise customers embrace the new cloud operating model by streamlining Day 2 operations.

How can you create and deliver consistent, convenient, and unified customer experiences that drive growth? Learn how Accenture’s Connected Customer Experience solves these challenges through its Unified Agent Portal, which provides truly omnichannel (voice, chat, SMS, email, and video) interaction handling, ticket management, dashboards and reporting, and role-based views for agents and supervisors in a user-friendly single pane of glass.