Tag: Amazon Lex

XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.

Digital continues to redefine the customer journey for banks, and the usage of digital channels is driving the next generation of customer experience. Learn how HCLTech’s Ziva, FluidCCI, and APIHub solutions are fully built on AWS and form an end-to-end Bank 4.0 offering for traditional and digital banks looking to transform their agent, business, and customer experiences for digital differentiation and/or cost reduction initiatives.

Amazon Connect is an easy-to-use cloud contact center platform that helps enterprises provide superior customer service at a lower cost. TCS has built an adapter that can pick up the customer queries from social messenger channels and bring them into the web chat channel of Amazon Connect. This post describes the high-level architecture of the TCS solution, potential benefits, and ways to extend the solution to leverage other AWS services.

In a global pandemic, it can be hard for medical practitioners and patients to get connected and treated. Continually being on top of patients’ progress is also a challenge, along with scarcity of doctors who themselves are affected by the pandemic. Learn about a reference architecture from Capgemini that uses AWS machine learning services to enable doctors and patients to interact with the least amount of physical contact, while also improving efficiency in treatment management, tracking, and auditing.

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

Amazon Fraud Detector is a fully managed service that makes it easy to identify potentially fraudulent online activities, such as online payment fraud and the creation of fake accounts. Learn how APN Premier Consulting Partner TCS has been integrating Amazon Fraud Detector to detect spam calls and route them efficiently using Amazon Connect. Used together, these AWS services can distinguish your genuine customers from spam or fraudulent callers.

The AWS Service Broker is an open source project that allows native AWS services to be exposed directly through application platforms, such as Red Hat OpenShift Container Platform. Developers are able to provision and expose AWS through the Service Catalog, CLI, or API without needing to interact with the AWS console, or without having extensive knowledge of AWS. In response to customer feedback, we have added new features to AWS Service Broker for OpenShift and Kubernetes.