Category: Public Sector

The IT for Development (ITD) Lab at the University of Nebraska at Omaha previously migrated their ETeams application to Amazon Web Services (AWS) because they did not want to manage the underlying infrastructure. With a limited staff, they could focus more on building new functionality in the ETeams application and less on performing mundane maintenance tasks. While the application was performing well, the ITD Lab’s director wanted to lower the monthly costs. This blog post explores an alternative to an SQL Server database that is just as performant but at a lower cost.

Generative artificial intelligence (AI) is one of the most disruptive technologies in history, offering higher education institutions the opportunity to re-imagine a world where learning is highly personalized, seamless, and available to everyone. With this in mind, there’s one question that is a point of conversation across campuses: how can we leverage this technology and realize its potential while preparing our institutions, faculty, staff, and students for responsible use? In response, Amazon Web Services (AWS) helped EDUCAUSE develop a Higher Education Generative AI Readiness Assessment grounded in responsible use.

Last month, Amazon Web Services (AWS) hosted its fourth Gov2Gov event: Responsible AI Implementation at the Planet Word Museum in Washington, DC. The event convened senior public sector leaders and decision-makers from across the US Government (USG) to hear from White House officials and chief AI officers from federal government agencies. Read this blog post for a recap of the event and the main takeaways.

Students attend community colleges for multiple reasons. Sometimes they drop out—for reasons that aren’t always entirely clear. Now, one of the largest community college districts in the country is determined to not only get a clearer picture but do something about it. Kern Community College District (KCCD) district in California is partnering with Amazon Web Services (AWS) to design and build a student-centered course planning tool to support the district’s Guided Pathways model.

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with Amazon Web Services (AWS). Using Amazon Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

The advent of generative artificial intelligence (AI) and large language models (LLMs) present a transformative opportunity to address long-standing educational challenges around creating more personalized learning. In this post, we explain how to implement a personalized, self-paced student companion that addresses the challenges of tailored learning support by harnessing the power of AI to create a personalized, adaptive learning companion that caters to the diverse needs and skillsets of learners.

One of the biggest constraints in providing equitable access to care is the language barrier between providers and the patients they serve. For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Some states want to support nearly 20 languages in the call center […]

Introduction Government authorities such as tax, unemployment insurance, and other finance agencies across the US and globally are seeking ways to innovate. They are trying to unlock insights from their data, deliver better customer experiences, and improve operations using cutting-edge technologies such as generative artificial intelligence (AI), machine learning (ML), and other data analytics tools. […]

In honour of Women’s History Month, Amazon Web Services (AWS) celebrates female leaders who inspire and empower women and girls in STEM. Their stories demonstrate technical excellence, leadership, collaboration, and mentorship – values that create an inclusive culture where all can thrive. The United Nations’ (UN) theme for this year’s International Women’s Day was “Invest […]

The right cloud technology leads to more sustainable IT and business operations. As a foundation for innovation, the cloud supports the delivery of sustainable products, services, and business models, and gives organizations the opportunity to transform themselves with sustainability at the core of their operation. The scope of the cloud’s role in sustainability is highlighted in a recent series of AWS Institute masterclasses and summarized in this blog post.