AWS Machine Learning Blog
Talkdesk and AWS: What AI and speech-to-text mean for the future of contact centers and a better customer experience
This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s surfacing relevant content to agents while […]
Architect and build the full machine learning lifecycle with AWS: An end-to-end Amazon SageMaker demo
In this tutorial, we will walk through the entire machine learning (ML) lifecycle and show you how to architect and build an ML use case end to end using Amazon SageMaker. Amazon SageMaker provides a rich set of capabilities that enable data scientists, machine learning engineers, and developers to prepare, build, train, and deploy ML […]
Reviewing online fraud using Amazon Fraud Detector and Amazon A2I
Each year, organizations lose tens of billions of dollars to online fraud globally. Organizations such as ecommerce companies and credit card companies use machine learning (ML) to detect online fraud. Some of the most common types of online fraud include email account compromise (personal or business), new account fraud, and non-payment or non-delivery (including card […]
How Zopa enhanced their fraud detection application using Amazon SageMaker Clarify
This post is co-authored by Jiahang Zhong, Head of Data Science at Zopa. Zopa is a UK-based digital bank and peer to peer (P2P) lender. In 2005, Zopa launched the first ever P2P lending company to give people access to simpler, better-value loans and investments. In 2020, Zopa received a full bank license to offer […]
Training, debugging and running time series forecasting models with the GluonTS toolkit on Amazon SageMaker
Time series forecasting is an approach to predict future data values by analyzing the patterns and trends in past observations over time. Organizations across industries require time series forecasting for a variety of use cases, including seasonal sales prediction, demand forecasting, stock price forecasting, weather forecasting, financial planning, and inventory planning. Various cutting edge algorithms […]
Applying voice classification in an Amazon Connect telemedicine contact flow
Given the rising demand for fast and effective COVID-19 detection, customers are exploring the usage of respiratory sound data, like coughing, breathing, and counting, to automatically diagnose COVID-19 based on machine learning (ML) models. University of Cambridge researchers built a COVID-19 sound application and demonstrated that a simple binary ML classifier can classify healthy and […]
Machine learning on distributed Dask using Amazon SageMaker and AWS Fargate
As businesses around the world are embarking on building innovative solutions, we’re seeing a growing trend adopting data science workloads across various industries. Recently, we’ve seen a greater push towards reducing the friction between data engineers and data scientists. Data scientists are now enabled to run their experiments on their local machine and port to […]
Solving numerical optimization problems like scheduling, routing, and allocation with Amazon SageMaker Processing
July 2023: This post was reviewed for accuracy. In this post, we discuss solving numerical optimization problems using the very flexible Amazon SageMaker Processing API. Optimization is the process of finding the minimum (or maximum) of a function that depends on some inputs, called design variables. This pattern is relevant to solving business-critical problems such […]
Building an omnichannel Q&A chatbot with Amazon Connect, Amazon Lex, Amazon Kendra, and the open-source QnABot project
For many students, embarking on a higher education journey is an exciting time filled with new experiences. However, like anything new, it also can also bring plenty of questions to answer and obstacles to overcome. Oklahoma State University, Oklahoma City (OSU-OKC) recognized this, and was intent on providing a better solution to address student questions […]
Data processing options for AI/ML
This blog post was reviewed and updated June, 2022 to include new features that have been added to the Data processing such as Amazon SageMaker Studio and EMR integration. Training an accurate machine learning (ML) model requires many different steps, but none are potentially more important than data processing. Examples of processing steps include converting […]