AWS Machine Learning Blog

If you have a corpus of internal documents that you frequently search through, Amazon Kendra can help you find your content faster and easier. These documents can be in different locations and repositories, and can be structured or unstructured. Amazon Kendra is a fully managed service backed by machine learning (ML). You don’t need to […]

Training your machine learning (ML) model and serving predictions is usually not the end of the ML project. The accuracy of ML models can deteriorate over time, a phenomenon known as model drift. Many factors can cause model drift, such as changes in model features. The accuracy of ML models can also be affected by […]

Today, we announced RStudio on Amazon SageMaker, the first machine learning (ML) integrated development environment (IDE) in the cloud for data scientists working in R. The open-source language R and its rich ecosystem with more than 18,000 packages has been a top choice for statisticians, quant analysts, data scientists, and ML engineers. RStudio on SageMaker […]

Today, we’re excited to announce RStudio on Amazon SageMaker, the industry’s first fully-managed RStudio integrated development environment (IDE) in the cloud. You can now bring the current RStudio licenses and migrate your self-managed RStudio environments to Amazon SageMaker in a few simple steps. RStudio is one of the most popular IDEs among R developers for […]

This blog post was co-authored, and includes an introduction, by Aaron Brunko, Senior Vice President, Claims Product at Xactware. Property insurance claims involving the valuation and replacement of personal belongings can be a painful process for everyone involved after a loss. From catastrophic events such as hurricanes, tornados, and wildfires, to theft and vandalism, claim […]

Out-of-stock (OOS) is an essential metric tracked across the retail industry. Brick-and-mortar retailers seek to reduce their costs associated with OOS items, while simultaneously increasing shopper satisfaction without inventory surplus. A product can be OOS in three main ways: Distribution OOS, Store OOS, and Shelf OOS. This post focuses on Shelf OOS. Shelf OOS occurs […]

Mobile service providers manage a high volume of customer service calls daily. Rapidly evolving network technology and device innovations are shaping customer expectations. Delighting callers with a quick interaction is core to a successful customer experience strategy. Mobile subscribers contact customer support for several reasons such as requesting a new SIM card, changing a plan, […]

Retailers want to stay engaged with their customers as they move seamlessly between digital channels and physical storefronts. By delivering personalized and consistent experiences across a range of retail touchpoints, companies can drive brand loyalty. Customers contact retailers’ customer support for reasons such as checking order status, updating shipping preferences, redeeming loyalty points, managing refunds, […]

Implementing an effective fraud prevention system is one of the top priorities for businesses that operate online web or mobile platforms. Businesses report millions of dollars of lost revenue each year due to fraud. Platform abuse and fraud prevention largely remain reactive, and is achieved by studying the profile behavior and transaction history of a […]

As air travel starts to pick up in many parts of the world, digitization continues to transform the aviation industry. Airlines are working to reduce the number of touchpoints at the airport. Best practices have been implemented to minimize the number of physical interactions between employees and travelers. As a result, customer service is undergoing […]