AWS for Industries
Tag: t-mobile
T-Mobile US, Inc. Modernizes Sales Commissions with AWS
T-Mobile US, Inc. One of the largest US telecom carriers is rapidly increasing their subscriber base. They had concerns about meeting daily sales level agreement expectations for frontline employees and business stakeholders. They were using a legacy Software as a Service (SaaS) application for compensations calculation and reporting. The application lacked agility, scalability, and did […]
In the News: T-Mobile Calls on Machine Learning to Boost CX
The following article and podcast episode originally appeared on CIO. — The best applications of machine learning occur when algorithms augment human activities instead of replacing them. That’s the case with T-Mobile, which has deployed machine learning to help contact center agents better serve customers. In this episode of the Ahead of the Pack podcast, […]