Boost contact center efficiency with Amazon WorkSpaces and Thin Client

As an IT leader, you need to make sure your contact center agents are outfitted with the applications and devices they need to offer great customer service. But this is easier said than done when a high turnover workforce has access to critical company information and your IT department faces constant pressure to do more with less. On top of all this, your company has sustainability goals that must be met.

Please join me at re:Invent 2024, where I present breakout session EUC206 “Boost contact center efficiency with Amazon WorkSpaces and Thin Client” on Tuesday, December 3, at 2:30pm in Mandalay Bay. During this session, we’ll explore how using WorkSpaces Thin Client, in combination with Amazon WorkSpaces and Amazon Connect, helps maximize agent productivity while protecting company and customer data. The session also dives deep into how you can support the needs of your business while cutting end-user computing costs by as much as half.

Check out the entire AWS EUC session lineup and add my session to your agenda. Also, be sure to stop by the EUC booth at the expo to speak with a solution specialist about your specific requirements.

See you at re:Invent 2024!

	Melissa Stein thrives on innovating on behalf of customers as Director for New Initiatives in AWS End User Computing. Melissa holds an MBA from University of Southern California Marshall School of Business.
	Rasika Vaidya Kaura is a Principal Product Manager for AWS End User Computing (EUC) services based out of California. Rasika has been with AWS since 2021 and serves as product lead for Amazon WorkSpaces Thin Client.