AWS News Blog
New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications
During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound […]
Amazon VPC Routing Enhancements Allow You to Inspect Traffic Between Subnets In a VPC
Since December 2019, Amazon Virtual Private Cloud (Amazon VPC) has allowed you to route all ingress traffic (also known as north – south traffic) to a specific network interface. You might use this capability for a number of reasons. For example, to inspect incoming traffic using an intrusion detection system (IDS) appliance or to route […]
Introducing Amazon Route 53 Application Recovery Controller
Update April 20th 2022: This post has been edited to clarify the necessity to use other monitoring information about the health of standbys to determine failover readiness. Update September 13th 2021: This post has been edited to include the support for Terraform and link to the updated Developer Guide. I am pleased to announce the availability […]
AWS Contact Center Day – July 2021
Earlier this week, I ordered from Amazon.fr a box of four toothpaste tubes, but only one was in the box. I called Amazon’s customer center. The agent immediately found my order without me having to share the long order number. She issued a refund and told me I even can keep the one tube I […]
Easily Manage Security Group Rules with the New Security Group Rule ID
At AWS, we tirelessly innovate to allow you to focus on your business, not its underlying IT infrastructure. Sometimes we launch a new service or a major capability. Sometimes we focus on details that make your professional life easier. Today, I’m happy to announce one of these small details that makes a difference: VPC security […]
New Amazon FinSpace Simplifies Data Management and Analytics for Financial Services
Managing data is the core of the Financial Services Industry (FSI). I worked for private banking and fund management companies and helped analysts to collect, aggregate, and analyze hundreds of petabytes of data from internal data sources, such as portfolio management, order management, and accounting systems, but also from external data sources, such as real-time […]
Reduce Unwanted Traffic on Your Website with New AWS WAF Bot Control
According to research done by the AWS Shield Threat Research Team, up to 51% of traffic heading into typical web applications originates from scripts running on machines, also known as bots. A wide variety of bots – some wanted, some unwanted – are hitting your endpoints. Wanted bots are crawling your sites to index them […]
How to Use Channel Assembly with AWS Elemental MediaTailor to Launch Virtual Channels from Existing Sources
If you’re a broadcaster or Over-the-Top (OTT) channel operator, you can now create virtual channels by pulling together programming from multiple existing on-demand sources and blending them into a linear playlist. Creating a customized channel for a smaller audience group — such as a category of viewers based on interest, or regional preferences — was […]