Tag: PwC

There is a flurry of contact center solutions being brought to market, but enterprise customers often find these solutions time-consuming, cost-intensive, and difficult to implement. Learn how to integrate an Amazon Connect instance with Salesforce Service Cloud to automatically create a case in Salesforce using REST APIs and Amazon Kinesis Data Streams. This allows you to proactively handles call drops occurring for customers when they dial into a contact center solution.

We are excited to highlight 34 APN Partners that received new designations in April for our global AWS Competency, AWS Managed Service Provider (MSP), and AWS Service Delivery programs. These designations span workload, solution, and industry, and help AWS customers identify top APN Partners that can deliver on core business objectives. APN Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Forward-thinking companies are looking to new technologies such as blockchain to provide visibility into medicinal sourcing and the journey a medicine takes to move from creation to the hands of an end user, whose quality of life depends on its authenticity. Through the use of blockchain technology—a distributed ledger enabling trusted transactions among multiple parties—the pharmaceutical supply chain can become more secure, streamlined, and auditable.