Tag: MSP Partner Spotlight

By Michael Sachar, Pallavi Upadhye, and Pradeep Raju – Cognizant By Raja GT, Cody Shive, Shaf Begen, and Saurabh Mathur – AWS cognizant As the retail landscape continues to evolve, retailers look for new technologies like Amazon’s Just Walk Out technology to enhance the in-store shopping experience for their customers. While retailers are evolving, so […]

Rapyder’s Call Agent Analyzer uses generative AI on AWS to revolutionize call center operations. It efficiently processes multilingual audio, summarizes calls, analyzes script adherence, and structures insights into actionable data. This solution helps businesses enhance customer satisfaction through data-driven call agent performance evaluation and training. As an AWS Partner, Rapyder provides cutting-edge cloud solutions that are reshaping industries like customer service.

Infosys is leveraging AWS generative AI capabilities like Amazon Bedrock and AWS Trainium to enhance its enterprise solutions. For example, Infosys Personalized Smart Video uses Amazon Bedrock to create rich, dynamic video content, while Infosys Cortex applies generative AI to analyze call transcripts and improve customer engagement. Overall, Infosys is rapidly adopting AWS’ flexible and scalable generative AI services to boost automation, productivity and user experience across its portfolio.

Darwinbox wanted to reduce the time to infer resumes against job descriptions using PyTorch models. AWS Premier Partner Minfy helped them leverage Amazon SageMaker and AWS Inferentia to compile models with Neuron SDK and deploy them, achieving 87% faster inference without retraining. Key steps were compiling models with the Neuron SDK, extending SageMaker containers, using Inference Recommender to optimize configurations, and sending requests in mini-batches.

Wipro’s next-generation dealer and distributor management system (DMS) provides an omnichannel, microservices-based solution enabling complete visibility and integrated management of all dealer operations. By leveraging AWS’s scalable, reliable, and secure cloud infrastructure, the solution offers benefits like improved analytics, reduced costs, high availability, and faster time-to-market. Wipro provides dealers a modern DMS that addresses advanced requirements around mobile access, IoT, and AI.

As energy and utility companies transition to renewable energy, they face challenges with controlling costs and centralized IT that’s unable to scale. Sense Reply implements an IoT platform accelerator suite on AWS which enables faster time-to-market, microservice deployment, standardized IaC, and lifecycle management across environments and accounts. This allows companies to focus on business logic while leveraging a modular, scalable platform for diverse energy sector use cases.

In the ever-expanding digital landscape, the need for global accessibility has become paramount. Mission Cloud, an AWS Premier Tier Services Partner and leader in harnessing generative AI on AWS, joined forces with MagellanTV to reshape content delivery on the company’s documentary streaming platform, which contains a massive library of over 3,000 series that are accessible through top streaming platforms. This success story was featured during Ruba Borno’s Partner Keynote at AWS re:Invent 2023.

Retailers are adopting new technologies like Amazon’s Just Walk Out to provide a frictionless shopping experience. Cognizant’s Customer Concierge Solution integrates Just Walk Out with existing POS systems, allowing grab-and-go shopping. This packaged, API-based solution on AWS enables quick rollout, cost optimization, scalability, and security. It gives retailers the flexibility to repurpose labor while lowering costs and time to deploy advanced shopping technology.

Virtual machines remain a crucial part of many IT environments due to the long-term and substantial investments made by companies. Experts from IBM Consulting and AWS share how running VMs on top of Red Hat OpenShift Container Platform on AWS offers several benefits, including integrated management, migration and modernization, and improving developer productivity. Red Hat OpenShift Virtualization is an enterprise-grade feature that makes it easy to deploy and manage VMs on OpenShift.

By working with a next-generation managed service provider (MSP), customers can leverage the cloud as a strategic business advantage that goes beyond technical benefits and generates positive business outcomes. The AWS MSP program team spoke with Andy Warzon, Chief Technology Officer and Co-founder of Trek10, an AWS Premier Tier Services Partner, to learn about their cloud managed services practice and the value they are creating jointly with AWS for the customers they support.