Tag: AWS Service Delivery Partners

Contact centers can improve customer experiences using generative AI, which creates new content and conversations. Accenture’s Connected Customer Experience (CCE) solution incorporates AWS services to provide personalized human and AI interactions. It uses generative AI for agent assist, call summarization, and self-service FAQs. By leveraging generative AI on AWS, CCE aims to enhance agent productivity, reduce handle times, and deliver exceptional customer experiences.

Managing cloud costs is complex without enterprise-wide visibility, and FinOps provides financial accountability to maximize investments. Kyndryl’s approach to FinOps on AWS emphasizes transparent visibility for cultural transformation through continuous optimization, cost attribution, savings recommendations, anomaly detection, and role-based access across hybrid clouds. Customers can expect up to 30% savings through Kyndryl’s cost optimization expertise.

The AWS Well-Architected Framework provides best practices for cloud architectures across six pillars. Comprinno’s Tevico enhances the Well-Architected review experience through collaboration tools, automatic risk identification, integrated remediation planning, and a knowledge base. Key features include visual diagramming, multi-user collaboration, auto-discovery of risks, and more. With AWS integration, Tevico helps customers comprehensively evaluate their workloads and swiftly remediate high-risk issues.

Amazon Machine Images (AMIs) allow quick deployment of EC2 instances, but managing multiple customized AMIs is complex. Stratus10’s Image Management Solution automates and streamlines AMI building, testing, and deployment using EC2 Image Builder. It provides consistency, integrates with current processes, reduces costs, and improves security. By eliminating manual processes, engineering teams can focus on innovation while hardened images ensure best practices.

Salesforce and AWS provide integrations that extend platform capabilities to help organizations solve unique business problems. Customers leverage Salesforce for modern user workflows and AWS for backend services, system integration, and data analytics. Integrations link the platforms through automation and tightly coupled services to meet security and performance needs, often using asynchronous event flows.

KewSustain is an AI platform by KewMann built on AWS that addresses gaps in sustainability compliance. It efficiently gathers ESG data from multiple sources, analyzes it, and generates sustainability reports adhering to major frameworks. Key features include automated data collection, collaboration tools, recommendations based on various risk factors, real-time insights via dashboards, and a virtual assistant providing guidance on reporting requirements.

Leveraging AWS Lambda response streaming functionality enables progressive data delivery from large datasets, enhancing web application performance. This post compares a traditional API implementation to a Lambda streaming API, demonstrating reduced time-to-first-byte latency and quicker, more dynamic client-side rendering. By incrementally sending data, response streaming eliminates lag from waiting on entire dataset transfers, vastly improving user experience for data-intensive applications.

Noventiq developed uDMS, a smart document management system hosted on AWS serverless architecture that removes the need to manage servers while ensuring scalability, cost-efficiency, and global accessibility. uDMS offers easy document tracking, metadata templating, workflow notifications, version control, and integrates well with other systems. It demonstrates how a serverless architecture can enable rapid deployment and modernization of legacy document management systems.

As companies grow, data can become fragmented across business units, hindering insights. PwC built an enterprise data solution on AWS to centralize data and streamline ingestion from diverse sources into a consolidated data lake using native AWS services and configurations. This reduces bespoke data collection, freeing up time for analysis and innovation with consistent, up-to-date data sets. The expandable solution accelerates stand up and bridges silos to unlock operational insights across the business.

Environmental, social, and governance (ESG) initiatives are gaining traction, but companies often struggle to measure progress. The Science-Based Targets initiative (SBTi) offers clearly-defined greenhouse gas emission reduction targets aligned with global climate goals. Choosing the right tools, like the Adonis carbon management platform from eCloudvalley, is critical for data integration, effective tracking, and sustainability strategy optimization on this journey.