AWS Partner Network (APN) Blog

Category: Amazon Lex

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AllCloud Transforms QuesTek’s ICMD Platform Using Generative AI on AWS

QuesTek, a leader in Integrated Computational Materials Engineering (ICME), and AllCloud, an AWS Partner, collaborated to integrate generative AI into QuesTek’s ICMD (Integrated Computational Materials Design) platform. In this post, we will provide a high-level overview of the generative AI use cases that transformed the ICMD platform.

Presidio Builds Conversational Bots Using Amazon Lex and the Amazon Chime SDK

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

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Fluid CCI Leverages AWS AI/ML Capabilities to Make Today’s Contact Centers Future-Ready

A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.

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Conversational Self-Service with Amazon Kendra, Amazon Lex, and XAPP AI

XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.

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How Capgemini Simplifies Pandemic Management with AWS Machine Learning Services

In a global pandemic, it can be hard for medical practitioners and patients to get connected and treated. Continually being on top of patients’ progress is also a challenge, along with scarcity of doctors who themselves are affected by the pandemic. Learn about a reference architecture from Capgemini that uses AWS machine learning services to enable doctors and patients to interact with the least amount of physical contact, while also improving efficiency in treatment management, tracking, and auditing.

Announcing the Alexa Diabetes Challenge, Powered by Luminary Labs

By Aaron Friedman and Dario Rivera. Aaron is a Healthcare and Life Sciences Partner Solutions Architect with AWS. Dario is a Healthcare and Life Sciences Solutions Architect with AWS.  Changing lives for the better through technology is one of the most compelling reasons why both of us decided to focus our careers on merging software […]