Solutions for Customer Experience

Discover curated Solutions that address varied customer experience use cases

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Transforming customer experience with AWS

Unlock the full potential of the cloud and innovate faster. AWS offers the broadest set of services, Solutions, and Guidance coupled with pre-built industry AWS Partner Solutions to make it easier to select the right tools for your highest-priority workloads. Use Customer Experience Solutions on AWS to orchestrate multi-channel customer engagement, automate customer service workflows, and deliver data-driven personalized experiences.

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Browse Solutions for customer experience

Explore AWS Services, ready-to-deploy AWS Solutions, specialized Partner Solutions, and architectural Guidance for your customer experience use cases.

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Content Creation and Management
Customer Analytics and Intelligence
Customer Data Management
Customer Service and Contact Center
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  • AWS Service

    Amazon Connect Customer Profiles

    Deliver personalized experiences across your customer journey

  • Guidance

    Connecting Automated Inputs to Contact Centers on AWS

    This Guidance shows how to connect automated data sources to contact center systems.

  • Guidance

    Identifying and Resolving Duplicate Customer Records on AWS

    This Guidance illustrates how to use AWS Glue machine learning (ML) transform and AWS Lake Formation FindMatches to harmonize, or de-duplicate, customer data from different sources.

  • Guidance

    Building a Customer 360 Data Product in a Data Mesh on AWS

    This Guidance shows how to implement a Customer 360 Data Product using a data mesh for a decentralized cloud architecture.

  • Guidance

    Product 360 on AWS

    This Guidance helps you increase customer engagement through a Product 360 framework.

  • Partner Solution

    reltio

    ReltioCloud

    Reltio Cloud, a modern Master Data Management platform, is natively supported on AWS. The Reltio and AWS partnership offers enterprises a reliable data foundation, consisting of Reltio’s Cloud Master Data Management (MDM) and Amazon's high-performance cloud services.

  • Partner Solution

    rudderstack

    RudderStack - Customer Data Infrastructure

    RudderStack is an open-sourced and warehouse first CDP infrastructure that allows customers to stream in real time, customer data from every website or application using 12+ SDK's into over 150+ destinations. RudderStack can be deployed in your VPC and never persists customer data.

  • Partner Solution

    twilio- segment and sendgrid

    Segment

    Twilio Segment helps data, marketing, product and engineering teams leverage real-time, structured data for context relevant and personalized engagement.

  • Guidance

    Customer Data Platform on AWS

    This guidance shows best practices for building a customer data platform covering customer data on AWS from a broad range of sources – including contact centers, email, web/mobile entries, point of sale (POS) systems, customer relationship management (CRM) systems and social media.
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