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AWS Enterprise Support
Accelerate innovation, strengthen security, and streamline cloud operations with AI-powered insights and AWS experts
Why AWS Enterprise Support?
AWS Enterprise Support builds on 15+ years of experience helping organizations accelerate innovation and cloud operations with AI-powered capabilities. Your designated Technical Account Manager provides strategic guidance and deep AWS knowledge. Get intelligent troubleshooting through AI-powered assistance with direct engagement of AWS Support Engineers for rapid resolution. Automated security monitoring, triage, and proactive analytics combine with human expertise to transform cloud challenges into growth opportunities.
Benefits
Why customers choose Enterprise Support
Achieve operational efficiency through your designated Technical Account Manager who leverages AI-powered insights to identify optimization opportunities and guide strategic initiatives. Accelerate problem resolution through AI assistance that provides rapid troubleshooting and contextual recommendations. For production-critical issues, get a response within 15 minutes* from support engineers who receive personalized context about your environment. AWS DevOps Agent (preview) works alongside your team to investigate issues automatically or on- demand, enabling faster, more targeted resolution.
* We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
Transform your cloud journey through strategic guidance from your designated Technical Account Manager (TAM) who combines deep AWS knowledge with understanding of your business objectives. Your TAM leads Well-Architected Reviews, provides architectural guidance across security, reliability, performance efficiency, cost optimization, and operational excellence, and brings in AWS subject matter experts when needed. Execute critical events with confidence through AWS Countdown support, optimize cloud costs through FinOps guidance, and build team expertise through TAM-led workshops and AWS GameDays.
Prepare for, respond to, and recover from security events faster and more effectively with AWS Security Incident Response. The service combines automated security finding monitoring and triage, AI-powered investigation, and containment capabilities with specialized assistance from AWS experts—so you can focus on growth and innovation. Get 24/7 direct access to the AWS Security Incident Response professionals and build team expertise through tabletop exercises and security simulations that prepare your teams to respond decisively when security events occur.
When to use AWS Enterprise Support
Transform your cloud operations through intelligent automation and expert guidance across these key scenarios
Proactively strengthen security posture
Continuously improve your organizational security posture with AWS Security Incident Response. Get automated security finding monitoring and triage across Amazon GuardDuty and AWS Security Hub, AI-powered investigation, and 24/7 direct access to the AWS Security Incident Response professionals for rapid response and recovery. The service adapts to your unique environment, continually refining how security events are prioritized, investigated, and escalated. Build team expertise through tabletop exercises and security simulations that prepare your teams to respond decisively when security events occur.
Optimize architecture with expert guidance
Ensure your infrastructure follows AWS best practices through Technical Account Manager (TAM)-led Well-Architected Reviews and ongoing architectural assessments. Your TAM provides strategic guidance across security, reliability, performance efficiency, cost optimization, and operational excellence. Proactively plan for complex transformations with deep AWS knowledge tailored to your business context. Your TAM brings in AWS subject matter experts when needed, helping you implement proven architectural patterns and drive measurable outcomes.
Scale operations with intelligence
Streamline operations as you grow through strategic guidance from your TAM who leverages AI-powered insights to identify optimization opportunities and guide strategic initiatives. Get intelligent troubleshooting with direct engagement to AWS Support Engineers within 15 minutes for high-severity issues. Enterprise Support includes early access to AWS DevOps Agent (preview), a frontier agent that resolves and proactively prevents incidents. Customers can engage AWS Support with one click from an investigation, giving AWS experts immediate context for faster resolution across AWS, multicloud, and hybrid environments.
Successfully execute critical events
Execute your critical launches, migrations, and peak traffic events with confidence through AWS Countdown. Get comprehensive planning for your most important cloud initiatives. Your TAM works with you before events to review readiness and capacity planning, and during events to provide real- time support. They coordinate AWS subject matter experts, provide strategic oversight, and lead post-event reviews to identify improvements. For additional support, AWS Countdown Premium (available as an add-on) provides dedicated engineers with deep expertise in specific event types.
Strategically optimize cloud costs
Implement effective cost management strategies through FinOps guidance and AWS Trusted Advisor Priority. Get targeted recommendations for financial governance practices that optimize resource utilization and improve forecasting accuracy. Your TAM provides strategic cost optimization guidance, helping you identify opportunities for savings through rightsizing, reserved capacity planning, and architectural improvements. Access 465+ best practice checks integrated with 56+ AWS services to continuously optimize performance and costs. Make informed decisions about your cloud investments while supporting business growth objectives.
Resources for AWS Enterprise Support
Get started with AWS Enterprise Support
Take the next step toward transforming your cloud operations