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Insights into experience of services
What do you like best about the product?
ease of use
dont need much training to use the app
dont need much training to use the app
What do you dislike about the product?
Integration capabilities are limited.
Doesnt allow a lot of customizations to be done on top of existing features
Doesnt allow a lot of customizations to be done on top of existing features
What problems is the product solving and how is that benefiting you?
TE is able to tell us where there is an availability impact and is able to show us in real time where the issue is.
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Perfect tool for our need
What do you like best about the product?
The ability to see uptime reporting across multiple clients and multiple client sites in real-time in a clear, concise dashboard. This product truly is the right tool for our needs and will continue to use it.
What do you dislike about the product?
Thousandeyes could benefit from communicating new features and product updates to clients in a more accessible way. There have been times I stumble across new features that I would have been using earlier had I been aware.
What problems is the product solving and how is that benefiting you?
Uptime and uptime reporting for our clients is a top priority, Thousan Eyes helps us stay in the know about different ISP's uptime across our clients around the world.
Monitoring made easier with ThousandEyes
What do you like best about the product?
I have been using ThousandEyes for some time now and love its interface. Monitoring targets and checking the connections for critical or major alerts is easy and efficient.
What do you dislike about the product?
It still requires a lot of tasks to be simplified. If a new user is started working on ThousandEyes, it takes him a lot of time to familiarise with alerts and monitoring through it.
What problems is the product solving and how is that benefiting you?
The main problem ThousandEyes is solving is monitoring the Cloud and Network interface. Our support engineer can only solve the problem if they know the exact situation, and with Alerts from TE, its benefiting us to do that.
Great tool for testing websites
What do you like best about the product?
- Recording tool is simple and convenient to use
- You can schedule when your tests should be run (ex: every hour)
- You can use different agents to simulate the location of your Transaction tests
- Alerts can be sent using both email & slack
- Chat with support is helpful
- You can schedule when your tests should be run (ex: every hour)
- You can use different agents to simulate the location of your Transaction tests
- Alerts can be sent using both email & slack
- Chat with support is helpful
What do you dislike about the product?
- Limit to only three screenshots for Transaction test types
- Limit to 180 seconds for Transaction test types
- Headless running of Transaction test types (as opposed to using the Recorder locally, you can see the browser and what's happening during execution)
- Limit to 180 seconds for Transaction test types
- Headless running of Transaction test types (as opposed to using the Recorder locally, you can see the browser and what's happening during execution)
What problems is the product solving and how is that benefiting you?
It alerts us when there is an error encountered on the Production site.
The alerts help us so that the mistakes can be fixed as quickly as possible.
Also, since it tracks for days, we can see when the problem started.
The alerts help us so that the mistakes can be fixed as quickly as possible.
Also, since it tracks for days, we can see when the problem started.
Good Product, somewhat complicated to learn
What do you like best about the product?
Thousand eyes gives us great tools to test connections on our network.
What do you dislike about the product?
Thousand eyes could be a bit simpler to navigate/configure.
What problems is the product solving and how is that benefiting you?
Helping us troubleshoot some connectivity issues between sites. So far it hasn't identified anything to help us determine root cause
Limited engagement on very common use cases
What do you like best about the product?
The tool's capabilities are helpful for us in determining bottlenecks in our customer-facing applications.
What do you dislike about the product?
The support team is unable to drive us to a resolution on a pretty standard use case of having a synthetic transaction monitoring for SSO enabled applications.
What problems is the product solving and how is that benefiting you?
It helps us handle network latency in our applications
It is a very useful tool, which is still growing
What do you like best about the product?
The creation of scripts with JS allows you to handle a body response data in realtime
What do you dislike about the product?
Since is a tool that is relatively new, its hard to find more information of real cases apart from the official documentation
What problems is the product solving and how is that benefiting you?
We have several endpoints that response bodies are full of information that we need to monitorize in real time
ThousandEyes Portal Review
What do you like best about the product?
It's Automated and User Friendly.ThousandEyes Portal allows User to Interact and work on various services.
What do you dislike about the product?
Not at this moment. Need to Improve the UI for the Portal
What problems is the product solving and how is that benefiting you?
Customer support team is very responsive about any queries for tests/alerts etc..
Thousand Eyes make monitoring critical networks digestible
What do you like best about the product?
Using ThousandEyes to analyze outages, allowing you add redundancy where required for future occurrences
What do you dislike about the product?
ThousandEyes entitlement issues can be challenging or nonintuitive.
What problems is the product solving and how is that benefiting you?
How global outages impact the services I require
Always helps me prove it is not the network!
What do you like best about the product?
Being able to view traffic response time on each gateway and remote application to accurately troubleshooting and isolate an issue.
What do you dislike about the product?
The one thing I ran into was not being able to clear alerts on the alert monitoring panel even after deleting the alert rule.
What problems is the product solving and how is that benefiting you?
It helps with notifying us about what network devices stop communicating. It also helps us isolate our network issues quickly and also tells us if it is a vendor issue.
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