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The best plataform for tickets and organitazation
What do you like best about the product?
The best thinks in freshdesk is the dashboards and reportings, easy for use, customer support.
What do you dislike about the product?
Maybe the cost for use the plataform, can be better
What problems is the product solving and how is that benefiting you?
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A User-Friendly Ticketing Solution
What do you like best about the product?
User-Friendly, multiple automation options, easy to integrate
What do you dislike about the product?
detailed product training not available due to which user cannot make use of the tool effectively
What problems is the product solving and how is that benefiting you?
Categorzing the incoming tickets, multiple automation helped to reduce the manual efforts
Honest Review with 4 year of Experience
What do you like best about the product?
1. The ease of integration with the website and other necessary softwares.
2. Ease of customization with the tools as per our requirements. e.g designing helpcentre page. Set FAQs for the end Customers.
3. Availability of so many supporting Apps.
4. Data security.
5. Post sale assistance and ease. The response time is very effective.
2. Ease of customization with the tools as per our requirements. e.g designing helpcentre page. Set FAQs for the end Customers.
3. Availability of so many supporting Apps.
4. Data security.
5. Post sale assistance and ease. The response time is very effective.
What do you dislike about the product?
1. Data migration from other ticketing tools is limited. You can import data from very limited tools only.
2. Time taken by an Agent or a team/ Group on any ticket (Assinged time) is not available.
2. Time taken by an Agent or a team/ Group on any ticket (Assinged time) is not available.
What problems is the product solving and how is that benefiting you?
1. Complete Alanytics of customer queries/ Complaints.
2. Automating majority queries and monitor customer sentiments on responses through Automations.
3. Customer Sentiments on each and every conversations.
4. Team Analytical data managements.
2. Automating majority queries and monitor customer sentiments on responses through Automations.
3. Customer Sentiments on each and every conversations.
4. Team Analytical data managements.
Great User Interface
What do you like best about the product?
Analytics, allowing me as a TL to keep a check on individual performance
What do you dislike about the product?
Nothing really, the interface is easy to use.
What problems is the product solving and how is that benefiting you?
allowing us to receive feedback from our customers, as well as allowing us to resolve the issues in a timely and proficient manner
Succes with Freshdesk
What do you like best about the product?
Freshdesk is incredibly user-friendly and makes managing customer support seamless. Its intuitive interface, automation features, and robust ticketing system save time and improve efficiency. Plus, the integration options are excellent, making it adaptable to various business needs.
What do you dislike about the product?
We would greatly appreciate it if the AI chat agent could be more advanced and intelligent.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us keep all our customer inquiries in one place, so nothing gets missed. It makes it easy to manage emails and chats, without jumping between different tools. The automation features save us a lot of time by handling repetitive tasks, and it’s made our customer support faster and more organized. Overall, it’s helped us give better service and stay on top of things.
Very user friendly tool
What do you like best about the product?
Fresh desk is very user friendly. And easy to work upon.
What do you dislike about the product?
Nothing. Most of the features in freshdesk is good
What problems is the product solving and how is that benefiting you?
To clear the email tickets is helping us
Efficient and Seamless Customer Support with Freshdesk
What do you like best about the product?
I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction.
What do you dislike about the product?
One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support.
What problems is the product solving and how is that benefiting you?
Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes.
Best tool for Customerservice
What do you like best about the product?
Easy to track tickets, Sla meet, KPI basef on the Freshdesk tickets
What do you dislike about the product?
its bit slow when I add FreshDesk properties
What problems is the product solving and how is that benefiting you?
filling up the properties via Ai
Fantastic Ticketing Tool
What do you like best about the product?
Freddy AI which is a new service being added. Its a biggest solution ever to the front line agents.
What do you dislike about the product?
The fixed properties, we cannot customise much.
What problems is the product solving and how is that benefiting you?
Through freshdesk we keep a track of all tickets coming through our app - it helps us to know the customer app journey.
It also tells us the trend of issues customer s are facing which we track monthly to understand the issues.
It also tells us the trend of issues customer s are facing which we track monthly to understand the issues.
Freshdesk_Feedback
What do you like best about the product?
Product capabilities, Automations, execute scenarios, Reporting and analytics
What do you dislike about the product?
01. In Time trigger automations we dont have webhook option or of adding a public note on tickets.
What problems is the product solving and how is that benefiting you?
TIcket autoassignment made easy.
Reporting made easy
Third party app - Bulk light manager has helped in actioning tickets in bulk
Automations helped us in reducing agent bandwidth by 25%
Reporting made easy
Third party app - Bulk light manager has helped in actioning tickets in bulk
Automations helped us in reducing agent bandwidth by 25%
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