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Sugar Sell for the win!
What do you like best about the product?
UX is great, very easy to use. The Tool is also extremely robust with both admin configuration as well as code extensions within the Sugar framework. Not only is it a great sales and customer serivce tool, it can also be extended to be a custom database wtih custom objects/module and custom functionality. Recently added functionality like the focus drawer and action buttons allow for ease of use and the ability to have allfunctionality on one page without having to open multiple windows
What do you dislike about the product?
Reporting tool could be improved, however the work-around for that is Sugar discover or an integration to an existing Business Intelligence tool.
What problems is the product solving and how is that benefiting you?
Sales + Account management. Manage leads, opportunities, pipeline, produce proposals, and leverage their workflow automation tool to help automate certain functions within our business.
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It really isn't the best CRM I've used
What do you like best about the product?
It provides a centralized platform for managing sales activities, enabling sales teams to streamline their processes. It offers features like lead management, opportunity tracking, and pipeline management, ensuring a systematic approach to sales. By automating repetitive tasks and providing real-time visibility into sales activities, Sugar Sell helps improve efficiency and productivity.
What do you dislike about the product?
The complexity of the system and its learning curve. Some users might find the initial setup and customization process challenging or feel overwhelmed by the abundance of features and options available.
What problems is the product solving and how is that benefiting you?
It provides a comprehensive set of features to streamline sales processes and improve sales team productivity. Sugar Sell enables businesses to effectively manage leads, track opportunities, automate sales workflows, generate quotes, and analyze sales performance through robust reporting and analytics.
Great product easy use
What do you like best about the product?
Easy to manage sales forecast and PLI for surveys
What do you dislike about the product?
Very open system and needs more simplsity
What problems is the product solving and how is that benefiting you?
Helps us manage funnels integrate sales and post-sales ops
Great program, easy to use and easy to customize.
What do you like best about the product?
It is easy to use and customize, and the customer support is excellent! It allows us to keep track of conversations with customers as well as keep email records.
What do you dislike about the product?
It is a bit overkill for what we need, but what we do need, it does perfectly.
What problems is the product solving and how is that benefiting you?
It helps us keep track of the companies and the people that we deal with. It allows us to create custom fields to show what customers can buy what products. We are able to write reports to export contacts based on these fields so we can focus specific product email campaigns on the appropriate customers. We also keep track of interactions with each customer so that when they call, any customer service rep can help them.
Overall a good experience.
What do you like best about the product?
Very easy to use and navigate. Would recommend for sure!
What do you dislike about the product?
I think Sugar can add a few more simple features like auto-correct for simple words
What problems is the product solving and how is that benefiting you?
Easy to log calls and keep track of business opportunities.
Customizable CRM for small business
What do you like best about the product?
Good functionality, with ability to add licenses as company grows.
What do you dislike about the product?
Would be more useful to us if written in Python, not php.
What problems is the product solving and how is that benefiting you?
For a while there was a minimum number of licenses required, and we didn't have that many people. Now, we can get just the number of licenses we need, with the option to add more in the future.
SugarCRM
What do you like best about the product?
I do like how you can filter data pretty easily. Building filters to get to data quickly is important in sales.
What do you dislike about the product?
I wish there was better syncing of close dates at the opportunity level to the line level. I have to update it in two spots vs one.
What problems is the product solving and how is that benefiting you?
access to data and dashboards
Sugar CRM Is The Most Efficient CRM Platform
What do you like best about the product?
Sugar CRM is one of the most effective and efficient CRM platforms for all businesses. It provides accurate automation services for managing business outcomes. Automation helps in business acceleration and provides long-term high definition customer experience.
What do you dislike about the product?
Although this CRM platform is up to the mark, we recommend having a better overall user interface experience in terms of usability. Sometimes syncing takes extra time to implement.
What problems is the product solving and how is that benefiting you?
Sugar CRM is solving problems related to business with accurate automation tools. It also helps in driving overall growth revenue. This platform has in-built powerful tools like automation which help achieve positive feedback from customers.
Simple and complete customer management
What do you like best about the product?
With this tool, you can know each of our clients' characteristics; when you understand this, you can work marketing campaigns for different audiences from your database; the integration that it has through its API is essential to have a 360 environment in your company.
What do you dislike about the product?
Managing some parts of the platform requires advanced knowledge or help from a third-party agency to resolve cases. This generates an additional cost. If you have a low budget, another tool may be cheaper to maintain over time.
What problems is the product solving and how is that benefiting you?
Its integration with our sales services and the email marketing platform is a crucial point that saves us time. On the other hand, it is constantly updated because it is an open-source CRM
Good user interface and clear presentation of all clients
What do you like best about the product?
Having a consistent structure to each client and being able to add what you see is necessary.
What do you dislike about the product?
Slow to load sometimes and can be hard to find specifically what you are looking for.
What problems is the product solving and how is that benefiting you?
Problems of having multiple client records in separate places. CRM allows all to be centralised.
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