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Sugar Sell features
What do you like best about the product?
Sugar sell helps to built and manage the customer relationship and give the solution to tract the enquiry and offers
What do you dislike about the product?
Nothing negative about to sugar sell it is work very efficiently
What problems is the product solving and how is that benefiting you?
Brings customer data into one place and give the report based on our requirements
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Flexibility is Key for Our Digital Transformation
What do you like best about the product?
It's basically seamless integration, specially for our business which is highly dynamic.
What do you dislike about the product?
Customer support may vary depending on the sales contact in turn, intense and non-standard payment collection management that puts the business operation at risk promoting app suspension.
What problems is the product solving and how is that benefiting you?
We can now call our customers by name, this helps us to improve customer satisfaction and fully map our customer journey.
Not a fan of Sugar CRM
What do you like best about the product?
Keeps track of everything and helps keep things organized - as is the goal of a CRM
What do you dislike about the product?
Not very customizable, year long subscription required. Not very intuitive or user friendly as other CRM platforms are.
What problems is the product solving and how is that benefiting you?
Have been using Sugar Sell as a sales CRM platform
Sugar CRM is a user friendly and customizable system.
What do you like best about the product?
Easily manage sales, trends, forecasts, etc. Fully customizable to your specific needs.
What do you dislike about the product?
They go through alot of upgrades and even though it is for the better, it takes time getting used to it.
What problems is the product solving and how is that benefiting you?
Sales reporting, trends, forecasts, lot tracebility, contract management, customer contact information.
Sugar Sell is a great product
What do you like best about the product?
I like that its very easy to use and it meets all of my business needs
What do you dislike about the product?
It can be a bit slow at times and it takes a bit of time getting use to
What problems is the product solving and how is that benefiting you?
Reports
Sugar Sell is a flexible and easy-to-use solution for anyone looking for quick customer insights.
What do you like best about the product?
As an admin, I love the flexibility of creating dashboards and reports our sales representatives need. Sugar Sell also has incredible support for optimizing our usage through customizations and troubleshooting.
What do you dislike about the product?
I would like to see greater implementation of no-code solutions for running more complex reports and customizting views for users. As we move to more no-code softwares, some parts of Sugar Sell seem a little outdated despite working well.
What problems is the product solving and how is that benefiting you?
Sugar Sell gives us the ability to visualize and pre-filter data giving our users only what they need rather than forcing them to navigate customer information on their own.
Easy to learn, difficult to master
What do you like best about the product?
Sugar is loaded with features and things you can do to accomplish virtually any sales pipeline needs. Their support team is relatively quick to respond to questions too!
What do you dislike about the product?
The abundance of features can create a daunting scenario during implementation. They do offer setup services but they are a bit pricey. The documenation is vast, and there is a community forum, but I've found it difficult to always find exactly what I'm looking for.
What problems is the product solving and how is that benefiting you?
To give our sales leadership team the ability to track the entire sales team performance, activity, and also do future prospecting. Without Sugar, we'd have no way of tracking calls, meetings, emails, etc. It also allows us to integrate Calendly to record scheduled meetings automatically.
Sugar keeps things organized and good for reminders
What do you like best about the product?
It helps me keep things organized and remind me of things that i need to do. Always nice when i forget things because i am so busy and it gives me the push to get things done.
What do you dislike about the product?
Sugar can be buggy a lot. You have to find little tricks to navigate the system or you will not find what you need. It can be very irritating when you are looking something up and it won't show so you have to use 20 filters to try to find it.
What problems is the product solving and how is that benefiting you?
I honestly do not know what they are solving. It is beyond me. I just hope when i log in one day that my issues are fixed and that the fix did not create another problem.
Easy to navigate Sales Tool - It has gotten better with every upgrade
What do you like best about the product?
I like the mass update option
Also, how easy it is to navigate and find all records right there, for example when you are in the Accouint table, you can see invoices, ship to addresses, contacts, etc. This is very important to have it all there when you are part of the Sales team.
Also, how easy it is to navigate and find all records right there, for example when you are in the Accouint table, you can see invoices, ship to addresses, contacts, etc. This is very important to have it all there when you are part of the Sales team.
What do you dislike about the product?
We, well, I personally, liked almost everything. The only downside was when we had to constantly clear our cookies and cache otherwise Sugar CRM would appear just blank. When trying to reach out Sugar Support, we barely received any communication. That makes it really hard, especially for the sales and engineering team.
What problems is the product solving and how is that benefiting you?
We actually encounter a lot of Sugar lack of communication.
We needed help with Sugar automated reports, which is usually very useful to our exec team and planning, since we are a mfg
We needed help with Sugar automated reports, which is usually very useful to our exec team and planning, since we are a mfg
A reliable, customizable CRM platform - our team is happy!
What do you like best about the product?
Sugar sell is customizable on the module, field, and process level. We've been able to manipulate our instance in pertty incredible ways to perform complex workflows and work for our unique style of business. That's been really impressive for me.
What do you dislike about the product?
Though you can build beautiful dashboards of data, you have no place to input goals. What good is a set of numbers without a goal?
We've experienced some bugs in later versions that I really wouldn't have expected to see in later versions, which was frustrating. We also have some emails then send when processes run and sometimes they send right away, other times we're waiting around for up to 30-50 minutes. It doesn't seem to be resolvable.
We've experienced some bugs in later versions that I really wouldn't have expected to see in later versions, which was frustrating. We also have some emails then send when processes run and sometimes they send right away, other times we're waiting around for up to 30-50 minutes. It doesn't seem to be resolvable.
What problems is the product solving and how is that benefiting you?
Sugar sell helps us organize account and client information, while tracking processes and workflows those records are involved in. We're able to attribute activity with these records and identify if they've lead to business.
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