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Looks good, but falls flat
What do you like best about the product?
Sugar is a system that allows unique customization with the addition of modules, both prebuilt and customer made. It also allows the user to create leads automatically, as it ties into many of our "contact us" forms generated from our series of websites.
What do you dislike about the product?
Because of the installation of custom modules, upgrading Sugar (without breaking it completely), is a development-level task. Gone are the days of simple upgrades; Sugar's Health Check is a complete fiasco. If you enjoy using custom modules and enjoy ease-of-upgrade, Sugar is not for you.
What problems is the product solving and how is that benefiting you?
We are currently in the process of migrating to Microsoft Dynamics, which solves the problem of using Sugar. We have realized that the benefits offered by Sugar are far outweighed by its unwieldiness.
Recommendations to others considering the product:
Don't
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Sugar is hard to use!
What do you like best about the product?
I like that Sugar offers so many different features. I use it for CRM and publishing my daily newsletter to the website. I find it to be a fairly easy publishing tool.
What do you dislike about the product?
I think Sugar is very difficult to use and clunky. So much of the functionality feels outdated and awkward. The email feature is not very good and hard to use. Overall, I have not enjoyed using this tool
What problems is the product solving and how is that benefiting you?
I use Sugar for CRM and marketing purposes. It does do what I need it to do - it's just a very difficult tool that I find challenging to use.
Recommendations to others considering the product:
I would not recommend Sugar. I do not enjoy using it. I use it on almost a daily basis and it seems like I am never able to do what I want or need to do without a great degree of difficulty. After using it for over a year, I still can't figure out basic features without wasting a lot of time and energy in the process. The email is hard to use - not nearly as good as Outlook or gmail. I do not recommend.
Sugar Revied
What do you like best about the product?
The amount of reporting it can do to allow for better tracking of our sales team.
What do you dislike about the product?
The lack of integration and the fact that it's not as user friendly as it seems.
What problems is the product solving and how is that benefiting you?
We are able to better track our salesmen and their projects.
Customisable Open Source CRM
What do you like best about the product?
The inbuilt module builder is very easy to use, but a very powerful tool. The module builder makes it easy to customise SugarCRM in many ways. You can amend the existing modules or create your own based on the existing modules, making the possibilities almost endless. The additional power this gives the system can no be overstated.
The ability to customise isn't just limited to the backend of the system however. Each user can customise his own display and layout to their own liking.
The ability to customise isn't just limited to the backend of the system however. Each user can customise his own display and layout to their own liking.
What do you dislike about the product?
I've had to move the software between servers a few times and I have found that transfer to be a little clunky, particularly the inbuilt backup module. In the end I have reverted to doing a manual SQL backup and copying it over to the new server
What problems is the product solving and how is that benefiting you?
We were having a massive internal issue keeping a record of our communications with a customer between the various departments in the business. Support couldn't access the accounts system to see if the customer had paid for support. Sales couldn't see if the customer had an issues before contacting them about upgrades and such. The accounts team had similar issues.
By bringing in SugarCRM we were able to effectively link communications between the departments and keep an accurate historical record of all contact which has improved our customer service remarkably
By bringing in SugarCRM we were able to effectively link communications between the departments and keep an accurate historical record of all contact which has improved our customer service remarkably
Recommendations to others considering the product:
Consider self hosting rather than paying for external hosting as having access to the database easily can make for less headaches as you go along.
Customizable software for tracking relationships, but mediocre support
What do you like best about the product?
Sugar's customizability is a real asset to our business, because we are able to modify our approach (both macro and micro) to sales without being inhibited by the inability of our CRM system to keep up. In that same vein, the levels of reporting in Sugar gives us the ability to see our sales funnel from many different angles.
What do you dislike about the product?
Sugar's direct customer support has been frustratingly subpar. One of the benefits of Sugar is that it has lower price points, but at those lower price points, support is lacking, and the software is stripped of some of its most powerful features (Advanced Workflows in particular). This doubles down on the issue by making accomplishing certain tasks much harder, as well as removing the easy support help to execute it. Sugar also has both a cloud option and an on-premise implementation option, but the on-premise option receives far fewer feature updates than the cloud option, while still costing the same.
The lack of direct linking with Outlook is a struggle for our salespeople. The plugin is good in theory, but in reality has enough quirks (can't choose accounts, very sensitive and creates duplications easily, etc.) that we haven't been able to implement it in a sufficiently hassle-free manner to justify using it, and having Sugar disassociated with Outlook is a struggle.
The lack of direct linking with Outlook is a struggle for our salespeople. The plugin is good in theory, but in reality has enough quirks (can't choose accounts, very sensitive and creates duplications easily, etc.) that we haven't been able to implement it in a sufficiently hassle-free manner to justify using it, and having Sugar disassociated with Outlook is a struggle.
What problems is the product solving and how is that benefiting you?
We're able to track and report on our sales opportunities with great precision and accuracy, which has allowed us to begin to accurately forecast our upcoming sales. Because of that, we're able to grow in the direction that we want to, giving each opportunity the exact amount of attention it warrants, without ever losing sight of the forest for the trees.
Recommendations to others considering the product:
Sugar's lower price point is nice, but if you're looking for any sort of complex use cases, you'll be spending either substantial time or money outside of that to figure out implementation. Sugar has a lower feature set built in natively.
SugarCRM review
What do you like best about the product?
flexibility,
open source,
easy to use.
Unlimited custom field
easy to modify
easy to import
easy to export
mySQL is industry standard
can add module easily
the database structure is easy to understand
open source,
easy to use.
Unlimited custom field
easy to modify
easy to import
easy to export
mySQL is industry standard
can add module easily
the database structure is easy to understand
What do you dislike about the product?
user interface need to be more flexible
lots of whitespace
API or WebServices is still need to be improve
Very rigid webservices
lots of whitespace
API or WebServices is still need to be improve
Very rigid webservices
What problems is the product solving and how is that benefiting you?
storing customers data
and using it to improve our customers relationship
and using it to improve our customers relationship
Recommendations to others considering the product:
for the midsize to large size organization, SugarCRM is the right CRM solution
Not Intuitive for new CRM users & Admin
What do you like best about the product?
The ability to export data directly from a module, but you could only export 1000 at a time.
What do you dislike about the product?
Importing data was very difficult. I don't like how a lead converted to a contact, account, and opportunity remained as a separate object instead of funneling relevant information like notes into the contact directly. Reports are not powerful. A large portion of my help desk requests resulted in needing a 3rd party partner for customization or ended up on a feature enhancement list.
What problems is the product solving and how is that benefiting you?
It was a fine CRM system for us at the beginning but there aren't many native integrations with other tools like marketing automation or lead prospecting. So as we grow, we need more functionality that doesn't require 3rd party customization partners.
Recommendations to others considering the product:
It is great for a low budget CRM but it isn't easy to use for non technical people.
Great product if you pick the right partner
What do you like best about the product?
We have been able to use SugarCRMs great customizability in order to adapt it to the specific needs of our industry. It also allows us to use many useful plug-ins to interface with other products.
What do you dislike about the product?
Difficulty of custom coding and choosing third party partners
What problems is the product solving and how is that benefiting you?
Allows us to track students through the entire lifecycle from lead to graduation.
Recommendations to others considering the product:
Take care in choosing your partners, particularly if they will be doing custom dev work for you.
SugarCRM from admin view
What do you like best about the product?
You can self host it, but other than that I've seen more impressive tools out there. Cost wise is pretty fair.
What do you dislike about the product?
It just feels clunky, slow, makes you jump hoops to get things accomplished. Integrations are typically not really useful which is key to success.
What problems is the product solving and how is that benefiting you?
We try to solve a problem of one record for our customers. In general this is accomplished, but I think any CRM would do this. Im now struggling on getting nicer automations, automated clean emails, tracking on this etc...without integrating with many other tools
Recommendations to others considering the product:
Make sure you check out the competitors and really evaluate WHY you need a CRM tool. There are others out there around the same price that will accomplish just as much if not more.
Good Tool for managing project items
What do you like best about the product?
Ability to customize dashlets and dashboard content for my specific needs of the job.
What do you dislike about the product?
The customization of columns does not save - very irritating that the 'canned' layouts are not what I like but each time I apply my query I have to first modify my column layout and size - they are not resizable in view mode.
What problems is the product solving and how is that benefiting you?
Not solving problems (my personal duty) - we use it company wide for trouble tickets (Technical Support) as well as Project Management (Implementation) and Training. It's nice to report on statuses and assignments easily through resolution.
Recommendations to others considering the product:
Design it well since customizations are billed extra after you implement or buy it as in-house server-based so you control the design w/o extra charge.
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