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Visibility into Sales & Marketing Performance
What do you like best about the product?
I like that Sugar is our data source that automatically enables real-time business intelligence tools and reporting. The BI features are excellent. We have gained valuable insight into our sales and marketing performance and processes. Also, Sugar is customizable to your needs, which is extremely helpful.
What do you dislike about the product?
Upgrades can be a little challenging. Would like to see this improve.
What problems is the product solving and how is that benefiting you?
Sugar helped move our marketing and sales team forward. We can now be proactive in our planning and processes thanks to the insight Sugar delivers. It also helped us better manage our Client Advocate program and support our clients.
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Good enterprise support
What do you like best about the product?
Enterprise support gets back to me right away when if strange issues happen.
Easy to use.
Easy to use.
What do you dislike about the product?
Needs some ways to automatically purge or self clean old data.
What problems is the product solving and how is that benefiting you?
Sales keeps information about customers
Recommendations to others considering the product:
You do not need custome packages. They get in the way if you upgrade or migrate to new servers and versions.
Not quite as sweet as it should be.
What do you like best about the product?
Brings structure and organization to managing accounts, contacts, and leads. Gives sales and marketing visibility of lead and customer activity and the ability to record customer interactions and schedule follow up. We like that it integrates with Inbox25 and Act-On marketing automation platforms.
What do you dislike about the product?
Sales team complains about speed of loading and the search doesn't always produce the desired results. They also complain that there is a lot of scrolling and clicking to get to more leads, more contacts, etc. The quote module is very basic and required that we go outside of Sugar to configure products and create quotes. We tried Endeavor CPQ for product configurations and quoting, but it was incredibly complex and extremely slow, so that integration failed for us. From an admin standpoint, there's no easy way to do mass deletes and mass updates. The customer support is slow and cumbersome via email.
What problems is the product solving and how is that benefiting you?
Like most businesses, we're looking to grow revenue by growing our lead and prospect databases and nurturing them to become customers. Sugar has helped us be more organized and with our marketing automation has been used to convert leads into customers.
Recommendations to others considering the product:
The integrations are difficult to execute and I don't feel that Sugar really supports the platforms that integrate into their product. If Sugar updates, your integrations make get broken or need a reboot.
Cheaper and High Customization If You Know PHP
What do you like best about the product?
Simplicity of the layout, has all of the basics, and the ability to customize easily helps you mold it to suit your business needs
What do you dislike about the product?
A bit clunky and it isn't as sleek out of the box or user-friendly as some fo the higher priced software
What problems is the product solving and how is that benefiting you?
Capturing sales data and trends, capturing customer information, providing tools for our sales team to better manage their prospects and customers while making it easier for management to measure KPIs and customer trends.
Recommendations to others considering the product:
either keep it simple and cheap or have someone that knows PHP. Otherwise, you might as well pay the costs up front with different CRMs. We don't really have anyone with PHP skill, so we have to bring in outside consultants; not for everything, but enough where costs are not so different than using Salesforce
Good
What do you like best about the product?
Customization, adaptability, multiple user roles
What do you dislike about the product?
Limited reporting information, very hard to log in to SUGAR University
What problems is the product solving and how is that benefiting you?
SUGAR is helping us manage our volunteers and HCP's plus linking everything together through engagements
Really good CRM software if left as is. If extremely customized can lost its strength.
What do you like best about the product?
Cloud solution and GUI, easy to use and with great potential
What do you dislike about the product?
License cost and how license are setup. Why I need to pay a cloud service that I don't use?
What problems is the product solving and how is that benefiting you?
CRM slowness due to much customization
Recommendations to others considering the product:
Reduce the price of license or license package
Looks good, but falls flat
What do you like best about the product?
Sugar is a system that allows unique customization with the addition of modules, both prebuilt and customer made. It also allows the user to create leads automatically, as it ties into many of our "contact us" forms generated from our series of websites.
What do you dislike about the product?
Because of the installation of custom modules, upgrading Sugar (without breaking it completely), is a development-level task. Gone are the days of simple upgrades; Sugar's Health Check is a complete fiasco. If you enjoy using custom modules and enjoy ease-of-upgrade, Sugar is not for you.
What problems is the product solving and how is that benefiting you?
We are currently in the process of migrating to Microsoft Dynamics, which solves the problem of using Sugar. We have realized that the benefits offered by Sugar are far outweighed by its unwieldiness.
Recommendations to others considering the product:
Don't
Sugar is hard to use!
What do you like best about the product?
I like that Sugar offers so many different features. I use it for CRM and publishing my daily newsletter to the website. I find it to be a fairly easy publishing tool.
What do you dislike about the product?
I think Sugar is very difficult to use and clunky. So much of the functionality feels outdated and awkward. The email feature is not very good and hard to use. Overall, I have not enjoyed using this tool
What problems is the product solving and how is that benefiting you?
I use Sugar for CRM and marketing purposes. It does do what I need it to do - it's just a very difficult tool that I find challenging to use.
Recommendations to others considering the product:
I would not recommend Sugar. I do not enjoy using it. I use it on almost a daily basis and it seems like I am never able to do what I want or need to do without a great degree of difficulty. After using it for over a year, I still can't figure out basic features without wasting a lot of time and energy in the process. The email is hard to use - not nearly as good as Outlook or gmail. I do not recommend.
Sugar Revied
What do you like best about the product?
The amount of reporting it can do to allow for better tracking of our sales team.
What do you dislike about the product?
The lack of integration and the fact that it's not as user friendly as it seems.
What problems is the product solving and how is that benefiting you?
We are able to better track our salesmen and their projects.
Customisable Open Source CRM
What do you like best about the product?
The inbuilt module builder is very easy to use, but a very powerful tool. The module builder makes it easy to customise SugarCRM in many ways. You can amend the existing modules or create your own based on the existing modules, making the possibilities almost endless. The additional power this gives the system can no be overstated.
The ability to customise isn't just limited to the backend of the system however. Each user can customise his own display and layout to their own liking.
The ability to customise isn't just limited to the backend of the system however. Each user can customise his own display and layout to their own liking.
What do you dislike about the product?
I've had to move the software between servers a few times and I have found that transfer to be a little clunky, particularly the inbuilt backup module. In the end I have reverted to doing a manual SQL backup and copying it over to the new server
What problems is the product solving and how is that benefiting you?
We were having a massive internal issue keeping a record of our communications with a customer between the various departments in the business. Support couldn't access the accounts system to see if the customer had paid for support. Sales couldn't see if the customer had an issues before contacting them about upgrades and such. The accounts team had similar issues.
By bringing in SugarCRM we were able to effectively link communications between the departments and keep an accurate historical record of all contact which has improved our customer service remarkably
By bringing in SugarCRM we were able to effectively link communications between the departments and keep an accurate historical record of all contact which has improved our customer service remarkably
Recommendations to others considering the product:
Consider self hosting rather than paying for external hosting as having access to the database easily can make for less headaches as you go along.
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