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Sugar Sell boils down the features of a CRM into only the core parts needed to be successful.
What do you like best about the product?
It's straight forward interface allows for the ability to quickly reference across documents. As well, the compatiblity to interface with other softwares elimiantes the need for double work. further improving efficiency.
What do you dislike about the product?
Sugar Sell can be a bit of a learning curve for the uninitatiated. However, their support team is well-versed in making sure you have all the tools at your disposal to get you to the finish line.
What problems is the product solving and how is that benefiting you?
Providing on-time automated reporting allows for quick analysis of account performance. This benefits me greatly through eliminating tedious work to get the same results.
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Stunning Product
What do you like best about the product?
Ease to use
flexibility
Ease integration
flexibility
Ease integration
What do you dislike about the product?
Brand Awareness
Few plugins
Customer support
Few plugins
Customer support
What problems is the product solving and how is that benefiting you?
Sales and Customer Service
Good supportive CRM program
What do you like best about the product?
Sugar CRM has all the capabilities to build a good customer card history. You see clearly what dates are known and can build a nice calendar for an account manager with his/her tasks, appointments and phone calls. Is it easy to use and clearly.
What do you dislike about the product?
If a contact works at multiple clients, you must create this contact multiple times. Because of this way of adminsitration, there is unnecessary administration.
What problems is the product solving and how is that benefiting you?
Overview in customer data
Has a lot of potential
What do you like best about the product?
There are a variety of features available and the customer support is quite helpful
What do you dislike about the product?
The user interface could be more accessible for all team members
What problems is the product solving and how is that benefiting you?
Allowing the team to review where clients are coming from
Global Administrator of our SugarSell solution
What do you like best about the product?
It supports our saml integration along with SSO.
What do you dislike about the product?
A terminated bucket would help know who has been term'd throughout the months for simpler way to clean-up.
What problems is the product solving and how is that benefiting you?
It allows us to review any loss opportunities so that we can better prepare and possibly be able to pitch again.
GREAT PRODUCT AND SERVICE!
What do you like best about the product?
We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to catpture and track all of our relevant documentation so that we know we are compliant. We are in a much better position to make clear and timely decisions with easy to configure reports that help us keep our finger on the pulse. It has automated these previously manual tasks. We would have no hesitation in recommending Sugar CRM as a valuable tool for any business.
What do you dislike about the product?
Nothing really. We have been using it for over adecade and have no reason to stop now. It delivers the functionality we need in our business, and I would recommend it to any business looking to grow with a platform that grows alongside them
What problems is the product solving and how is that benefiting you?
As a business in the financial services sector, it is critical that we know our prospects and customers truly understand and document their needs before recommending products that we are selling. Sugar CRM enables us to do this.
Improved Efficiency with Sugar Sell
What do you like best about the product?
We have been able to improve our sales efficiency significantly (~40%) with enhanced reporting capabilities, connecting our CRM with other data sources, etc to give our sales team more time to focus on selling and enabling them to work smarter.
What do you dislike about the product?
We have a unique and complex account base, there are some areas where we have had to come up with work arounds to make our data work in Sugar, but most of the time we are able to do that successfully.
What problems is the product solving and how is that benefiting you?
Sugar Sell helps our sales team to stay focused, be efficient, use data to sell more effectively and ultimately be more organized.
A truly flexible CRM that is configurable to the way we do business and not the other way around.
What do you like best about the product?
The best thing about Sugar Sell is that it fits seamlessly into our way of doing business.
We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.
From lead capture through to creating accounts, contacts and managing sales opportunities we have found Sugar Sell to be the perfect complement to our own workflows and processes. At any given time, we know exactly what our pipeline is like our forecasts of revenues and margins so we can make informed business decisions reliably and accurately.
We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.
From lead capture through to creating accounts, contacts and managing sales opportunities we have found Sugar Sell to be the perfect complement to our own workflows and processes. At any given time, we know exactly what our pipeline is like our forecasts of revenues and margins so we can make informed business decisions reliably and accurately.
What do you dislike about the product?
There’s not a lot to dislike about Sugar Sell to be honest. The platform has grown and evolved with time and has added a demand generation component with Sugar Market and at the other end, Sugar Serve for customer service. It’s something that we have considered but for now it is delivering what our business users need, and we’re very pleased with it.
What problems is the product solving and how is that benefiting you?
As a fully digital transcription service provider our aim was to automate everything wherever we could, and Sugar Sell is so flexible that our Administration team is able to customise fields within modules and configure workflows to help speed up previously manual processes. This means we can deliver our product quicker than ever to our clients.
Over time our database has grown to incorporate valuable information about our partners, the systems and practice management software they use which enables our service delivery and customer care teams to be able to respond quickly to technical queries and have them back online fast.
Over time our database has grown to incorporate valuable information about our partners, the systems and practice management software they use which enables our service delivery and customer care teams to be able to respond quickly to technical queries and have them back online fast.
Good CRM for large companies, easy to use and
What do you like best about the product?
Possibility of developing custom applications
What do you dislike about the product?
its scalability for small businesses is not so good
What problems is the product solving and how is that benefiting you?
Contact and business management in the cloud
A robust CRM with many potential enhancements
What do you like best about the product?
I like the customization aspect, scheduled reporting and the robust dashboards. I find customer support overall positive. Some have started included videos to explain resolutions which I love.
What do you dislike about the product?
I havne't figured out a way when someone leaves or starts to easily update BPM's, dashboard reports etc with the nes person. Wish there were weekly tips sent to users with features we may not know about or utilize properly.
What problems is the product solving and how is that benefiting you?
It helps our guys out in the field keep track of their opportunities and communicate with a specialist that may be involved within the CRM.
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