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Sugar Sell Advanced

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

690 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Margurette A.

Good, but complicated interface

  • October 30, 2018
  • Review provided by G2

What do you like best about the product?
It's nice to be able to customize your homepage with all the widgets and reports you'd like.
What do you dislike about the product?
Sometimes the reporting functionality isn't completely intuitive, so just be careful that you might misconstrue your own data.
What problems is the product solving and how is that benefiting you?
We use SugarCRM to track day-to-day outreach tasks as well as run reports for our marketing team. We also use it to segment audiences.

    Building Materials

Easy but Limited

  • October 29, 2018
  • Review verified by G2

What do you like best about the product?
Ease of use is pretty much idiot proof.
What do you dislike about the product?
Limited cross functionality to different departments
What problems is the product solving and how is that benefiting you?
Customer Sales
Recommendations to others considering the product:
SalesForce

    Reymund D.

It helps us with tracking the status of our claims

  • October 24, 2018
  • Review verified by G2

What do you like best about the product?
The workflow is laid out logically and includes what we need.
What do you dislike about the product?
The user interface could be made to look more friendly and less cluttered for someone who is not a regular user of computer software which would make it look more inviting.
What problems is the product solving and how is that benefiting you?
We track all of our claims as well as the usual customer contact info, referrals, and relationships.

    Mental Health Care

So limited in potential

  • October 12, 2018
  • Review provided by G2

What do you like best about the product?
We were able to work with the software for awhile. During that time we were able to grow and not invest so much in a much needed database. We were able to save for bigger better software while Sugar was in place.
What do you dislike about the product?
Not user friendly, stupid little mistakes made it harder for employees to use.
What problems is the product solving and how is that benefiting you?
We defiantly needed a central data base in our business. This did that in a cheap way until we were able to purchase what works best.
Recommendations to others considering the product:
If you need something now and on a budget it works just fine. If you want to expand your company get something easier to use. super hard to train someone on.

    John B.

Great configuration and customization abilities

  • October 11, 2018
  • Review verified by G2

What do you like best about the product?
The ease of system configuration and having the ability to customize the product to meet my clients' needs.
What do you dislike about the product?
Inability to view parent records from a child record without leaving the child record view.
What problems is the product solving and how is that benefiting you?
I solve a number of business problems for multiple clients, but in general, taking a qualified lead and shepherding it through to a completed sale.

    Gregg G.

Great CRM - but it isn't end-user ready (most don't know that)

  • October 11, 2018
  • Review provided by G2

What do you like best about the product?
Well, it can be end user ready, but really is an open source solution that a vendor would customize for your needs. I like that there are no licensing requirements that get costly as you grow your user base.
What do you dislike about the product?
That it requires customizations that are beyond end-user capabilities.
What problems is the product solving and how is that benefiting you?
CRM solution for customer relationship management.
Recommendations to others considering the product:
Just doesn't have the breadth of integrations available to Salesforce and Zoho CRM

    Airlines/Aviation

Best CRM for your money!

  • October 05, 2018
  • Review provided by G2

What do you like best about the product?
This CRM is great. It can do most of the things the major players can do at a fraction of the cost. Reporting is great, dashboards are appealing and I can keep track of my entire business.
What do you dislike about the product?
I heard that integrations were very expensive. A lot of things had to be customized, so we had to miss out on some features, such as quoting and billing.
What problems is the product solving and how is that benefiting you?
Tracking sales and managing my book of business.

    Non-Profit Organization Management

Great, but room for improvement.

  • September 10, 2018
  • Review provided by G2

What do you like best about the product?
Great for keeping track of customers and being reminded of important info regarding interactions
What do you dislike about the product?
Frequent crashes while uploading large amounts of information
What problems is the product solving and how is that benefiting you?
See above

    Carlos Ruben H.

Flexible and faster

  • September 06, 2018
  • Review verified by G2

What do you like best about the product?
The power about customization, flexible integration
What do you dislike about the product?
Tha graphucs and fieles relates with imagen & pics
What problems is the product solving and how is that benefiting you?
Process optimization, deploy diferente sales cicles

    Electrical/Electronic Manufacturing

El CRM más asequible

  • August 22, 2018
  • Review provided by G2

What do you like best about the product?
Lo primero de todo sería comentar el precio, es insuperable y se agradece. Después me ha gustado mucho que el CRM de código abierto se puede personalizar fácilmente desde el primer momento.Es una solución de CRM rica en funciones que también es más asequible que algunas de las soluciones de CRM más grandes. Le permite integrarse con los mejores servicios automatizados de marketing por correo electrónico, lo cual es excelente si se trabaja en marketing.
Además, si estás dispuesto a pagar un poco de dinero extra a un tercer proveedor de Sugar, las opciones son infinitas cuando se trata de personalizar su CRM para satisfacer más necesidades.
What do you dislike about the product?
Me ha parecido complicado de aprender a manejar, hay muchas formas diferentes de usar el software.
Es difícil de aprender a usar para alguien que no tiene mucha experiencia con el software.
También comentar que la función de búsqueda me ha dejado mucho que desear, en ocasiones he tenido que repetir la búsqueda varias veces y le cuesta encontrarlo, sabiendo que está en la base de datos.
What problems is the product solving and how is that benefiting you?
Usar SugarCRM brinda la oportunidad de planificar y pronosticar mejor. También le da a todo nuestro equipo más visibilidad ya sea dentro o fuera de la oficina.
La gestión y el mapeo de procesos de negocios se manejan en nuestro CRM interno, y estamos muy satisfechos. Medimos las métricas de ventas y operaciones muy fácilmente siendo capaces de obtener una visión globalizada de nuestra compañía.
Recommendations to others considering the product:
Recomiendo ver algunos tutoriales de uso previamente.

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