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Best CRM for your money!
What do you like best about the product?
This CRM is great. It can do most of the things the major players can do at a fraction of the cost. Reporting is great, dashboards are appealing and I can keep track of my entire business.
What do you dislike about the product?
I heard that integrations were very expensive. A lot of things had to be customized, so we had to miss out on some features, such as quoting and billing.
What problems is the product solving and how is that benefiting you?
Tracking sales and managing my book of business.
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Great, but room for improvement.
What do you like best about the product?
Great for keeping track of customers and being reminded of important info regarding interactions
What do you dislike about the product?
Frequent crashes while uploading large amounts of information
What problems is the product solving and how is that benefiting you?
See above
Flexible and faster
What do you like best about the product?
The power about customization, flexible integration
What do you dislike about the product?
Tha graphucs and fieles relates with imagen & pics
What problems is the product solving and how is that benefiting you?
Process optimization, deploy diferente sales cicles
El CRM más asequible
What do you like best about the product?
Lo primero de todo sería comentar el precio, es insuperable y se agradece. Después me ha gustado mucho que el CRM de código abierto se puede personalizar fácilmente desde el primer momento.Es una solución de CRM rica en funciones que también es más asequible que algunas de las soluciones de CRM más grandes. Le permite integrarse con los mejores servicios automatizados de marketing por correo electrónico, lo cual es excelente si se trabaja en marketing.
Además, si estás dispuesto a pagar un poco de dinero extra a un tercer proveedor de Sugar, las opciones son infinitas cuando se trata de personalizar su CRM para satisfacer más necesidades.
Además, si estás dispuesto a pagar un poco de dinero extra a un tercer proveedor de Sugar, las opciones son infinitas cuando se trata de personalizar su CRM para satisfacer más necesidades.
What do you dislike about the product?
Me ha parecido complicado de aprender a manejar, hay muchas formas diferentes de usar el software.
Es difícil de aprender a usar para alguien que no tiene mucha experiencia con el software.
También comentar que la función de búsqueda me ha dejado mucho que desear, en ocasiones he tenido que repetir la búsqueda varias veces y le cuesta encontrarlo, sabiendo que está en la base de datos.
Es difícil de aprender a usar para alguien que no tiene mucha experiencia con el software.
También comentar que la función de búsqueda me ha dejado mucho que desear, en ocasiones he tenido que repetir la búsqueda varias veces y le cuesta encontrarlo, sabiendo que está en la base de datos.
What problems is the product solving and how is that benefiting you?
Usar SugarCRM brinda la oportunidad de planificar y pronosticar mejor. También le da a todo nuestro equipo más visibilidad ya sea dentro o fuera de la oficina.
La gestión y el mapeo de procesos de negocios se manejan en nuestro CRM interno, y estamos muy satisfechos. Medimos las métricas de ventas y operaciones muy fácilmente siendo capaces de obtener una visión globalizada de nuestra compañía.
La gestión y el mapeo de procesos de negocios se manejan en nuestro CRM interno, y estamos muy satisfechos. Medimos las métricas de ventas y operaciones muy fácilmente siendo capaces de obtener una visión globalizada de nuestra compañía.
Recommendations to others considering the product:
Recomiendo ver algunos tutoriales de uso previamente.
Highly customizable, open source with an excellent developer community
What do you like best about the product?
Open source: you can see all the code and learn from it.
Basic customizations do not require the ability to code.
Incredibly flexible for more complex customizations via code without compromising upgrades.
There are options for On Premise, to hosting your own instance, or Cloud deployment.
The Sugar community is a welcoming international group where developers, administrators and users share willingly what they have learned.
Excellent customer support even at the lowest tier.
Basic customizations do not require the ability to code.
Incredibly flexible for more complex customizations via code without compromising upgrades.
There are options for On Premise, to hosting your own instance, or Cloud deployment.
The Sugar community is a welcoming international group where developers, administrators and users share willingly what they have learned.
Excellent customer support even at the lowest tier.
What do you dislike about the product?
There is no pricing advantage to hosting your own instance.
Price can be an issue for smaller organizations.
Price can be an issue for smaller organizations.
What problems is the product solving and how is that benefiting you?
We use Sugar for Sales, Customer Service and more.
Main Characteristics of SugarCRM.
What do you like best about the product?
It is an excellent and efficient business management application that serves in the areas of commercial management, marketing and customer service, it can be classified as a powerful tool to facilitate management decision making.
With SugarCRM, customer management can be significantly improved in three main areas of the value chain:
Automation of the activities of the commercial team, control of marketing activities, analysis related to the results of the commercial activity and attention and customer service. Incident and claims management, management of service level contracts.
With SugarCRM, customer management can be significantly improved in three main areas of the value chain:
Automation of the activities of the commercial team, control of marketing activities, analysis related to the results of the commercial activity and attention and customer service. Incident and claims management, management of service level contracts.
What do you dislike about the product?
The biggest and only disadvantage of SugarCRM are the system resources needed to use the administration panel, the package is heavy graphic and writing, the load slowly if your network capacity is not at its peak, you should block the file for the administration after installation to prevent unauthorized access, modification or damage to the database, some add-ons can be confusing for installation and may require support, asking for successful completion.
What problems is the product solving and how is that benefiting you?
The information registered in SugarCRM will be available to consult quickly whenever needed, instead of being lost in an endless number of emails, also the information is less dependent on people, and is more accessible to the organization as a whole, this facilitates teamwork and the delegation of tasks.
Recommendations to others considering the product:
It is an efficient program, SugarCRM can also be used as an administrative management tool from which to issue documents such as budgets, order proposals, invoices and forms, requests for quotes to suppliers or purchase orders, I recommend it, it is very timely.
Most adaptable CRM I've ever used
What do you like best about the product?
SugarCRM integrates basically with any other service you want to use it with: Salesforce, MailChimp, Constant Contact, you name it!
What do you dislike about the product?
It's UX is not the best, as it looks like a really old software interface. I would love to see some improvement on that side.
What problems is the product solving and how is that benefiting you?
Contacting customers, adding follow-up tasks and redirecting them to an email drip campaign for nurturing.
Recommendations to others considering the product:
Use it if you know how to do integrations, or have someone in charge of development and programming who knows how to integrate your platforms with this CRM.
Sugar Review
What do you like best about the product?
Ability to create filters & reports to get to the information you are looking for.
What do you dislike about the product?
Conversion process does not work properly at times causing duplicate accounts to be created or causing a contact to be created that is not attached to an account. Searching for accounts/contacts is cumberson due to the fact that you have to type the name exactly as it is in Sugar. I know less is better in the search field and will increase the possibility of finding what you are looking for, but it's still difficult at times. There needs to be an option for "Contains" in the filter options under Accounts. Our Sugar instance runs very slow at times and when you are filtering for certain information in the list view of certain tabs (mainly Accounts & Contacts) the page does not refresh and just sits there and says "Loading" until you actually click "Refresh".
What problems is the product solving and how is that benefiting you?
It provides a place for us to keep our customer information.
Recommendations to others considering the product:
Make sure that what you want is a "Leads driven" database.
Needs a revision
What do you like best about the product?
I like that the Support representatives are responsive and pleasant.
What do you dislike about the product?
It's never easy to get things done or added. It's outdated.
What problems is the product solving and how is that benefiting you?
We are actually switching to Sales Cloud.
Good idea, little hard to use sometimes
What do you like best about the product?
The bar at the top does allow quick access to your main sections. However, I haven't figured out how to customize this bar if its even possible.
What do you dislike about the product?
Sometimes the pages error out and its sometimes difficult to find the right sections if there are too many set up.
What problems is the product solving and how is that benefiting you?
Tracking lease documents and lease information. Able to provide a reliable location for everyone in our organization to find the same information.
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