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Allows for complex customizations but not as many out of the box integrations as larger competitors.
What do you like best about the product?
Our organization has utilized SugarCRM for over 10 years now. I have had the privilege of running the department that oversees the development and day-to-day operations with Sugar for over 5 years. The best feature of Sugar is its ability to be customized to allow it to do what is needed by the organization. The developers we work with at Sugar are very responsive and collaborate well.
What do you dislike about the product?
The one downside to SugarCRM that we have experienced is that there are not as many out of the box customizations with other applications as there are for some of the larger competitors to Sugar. This requires time and money to build out the necessary integrations or to find a third party to do so.
What problems is the product solving and how is that benefiting you?
SugarCRM allows our organization to track and report on orders from prospecting to install, including workflows for building servicability and cost as well as post-sale implementation and a queue to add the services into billing.
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SugarCRM has helped us gain control of our contracts and we can now be sure that nothing is missed.
What do you like best about the product?
The contract function for recurring deals - that automates renewals.
What do you dislike about the product?
It's not as intuitive as it could be for new users
What problems is the product solving and how is that benefiting you?
We lost quite a lot of money when we didn't have our contracts in Sugar, we missed some invoicing.
CRM for agreements
What do you like best about the product?
SugarCRM has made our process for invoicing reoccurring license much more effective.
What do you dislike about the product?
I would like the AI functionality to be included in the license fee.
What problems is the product solving and how is that benefiting you?
The solution has helped us to get a better understanding of reoccurring incomes.
A good enthusiastic product
What do you like best about the product?
Don t confuse usage and adoption
How to engage users, CRM champion is a good idea
How to engage users, CRM champion is a good idea
What do you dislike about the product?
NA
Skin interface and color collection like templates
Skin interface and color collection like templates
What problems is the product solving and how is that benefiting you?
Sales prospection and customer relationship management, Knowledge management about clients
Powerful CRM tool
What do you like best about the product?
Sugar Sell is a powerful CRM solution that can be adjusted to your organisations needs.
SugarCRM is focused on customers needs as compared to other competitors that are keen on releasing new solutions all the time, Sell focuses on optimizing its already great functionality.
SugarCRM is focused on customers needs as compared to other competitors that are keen on releasing new solutions all the time, Sell focuses on optimizing its already great functionality.
What do you dislike about the product?
As every system you need time to invest.
What problems is the product solving and how is that benefiting you?
Sugar Sell is our contact database and used for following up all our relations with "customers".
Flexible enough to meet our needs and then some.
What do you like best about the product?
I like how many knowledge articles are online to guide your configuration, as well as the many customer forums and Sugar Club sessions that provide even more substantive ideas and solutions.
What do you dislike about the product?
I don't understand why you have to manually configure the system to cascade information between records. For example, if someone from an existing Account calls with a new line of business (using a DBA), I may go to their Contact record to create the lead...but the lead doesn't auto-populate the address fields from the Contact record. It's little things like that that confound me.
What problems is the product solving and how is that benefiting you?
It helps our Sales Team track and generate sales proposals faster than ever. It also integrates with our ERP system to send automated emails reminding customers of recurring services due on their backup equipment. The reporting and tracking is very helpful in both examples.
Great CRM for Smaller Companies or Bigger Budgets
What do you like best about the product?
I like the Dashboard functionalities, as well as the abilities to Report across any pathway that exists in the system, without being limited to 2-3 modules at a time.
What do you dislike about the product?
It has capacity issues when working with large volumes of data (20 million records) that have complex relationships between them and calculations. The import feature also is quite limited when working with large quantities of data that have relationships across modules.
What problems is the product solving and how is that benefiting you?
It helps with our internal KPI reporting and tracking our YoY progress across business units.
Automation, customization, ease of use, and affordability
What do you like best about the product?
Easy to use.
A CRM system that can handle end-to-end sales operations. It is possible to configure highly customizable automations and business processes.
Responsive support team.
Reduced manual tasks and delivering a 360-degree customer view
A CRM system that can handle end-to-end sales operations. It is possible to configure highly customizable automations and business processes.
Responsive support team.
Reduced manual tasks and delivering a 360-degree customer view
What do you dislike about the product?
More out-of-the-box functionality would be great, making the system more sustainable, especially after a new release.
What problems is the product solving and how is that benefiting you?
** When customer data is siloed across multiple systems, it can lead to incomplete information, miscommunication, and inefficiencies in managing customer relationships. --> SugarCRM Sell provides a customer 360-degree view, compiling all interactions, history, and communications.
** Leads often fall through the cracks, and opportunities are mismanaged when there's no proper process or system to track progress and follow-ups. Sugar Sell offers automated lead routing and opportunity management features, allowing teams to effectively prioritize and track deals, from lead generation to closing to post-sales operations. This ensures no opportunity is missed.
** When sales processes are not standardized across teams, it can lead to inconsistent results, confusion, and inefficiency, especially in larger organizations like ours. --> Sugar Sell offers customizable workflows that standardize sales processes, ensuring that each BD follows the same steps for lead nurturing, deal tracking, closing and onboarding processes, leading to greater consistency and higher conversion rates.
** Many CRM systems are complex and difficult to use, leading to poor adoption rates among sales teams. --> Sugar Sell has an intuitive interface which simplifies overall adoption rates among different teams reducing barriers to usage.
** Leads often fall through the cracks, and opportunities are mismanaged when there's no proper process or system to track progress and follow-ups. Sugar Sell offers automated lead routing and opportunity management features, allowing teams to effectively prioritize and track deals, from lead generation to closing to post-sales operations. This ensures no opportunity is missed.
** When sales processes are not standardized across teams, it can lead to inconsistent results, confusion, and inefficiency, especially in larger organizations like ours. --> Sugar Sell offers customizable workflows that standardize sales processes, ensuring that each BD follows the same steps for lead nurturing, deal tracking, closing and onboarding processes, leading to greater consistency and higher conversion rates.
** Many CRM systems are complex and difficult to use, leading to poor adoption rates among sales teams. --> Sugar Sell has an intuitive interface which simplifies overall adoption rates among different teams reducing barriers to usage.
SugarCRM is Customizable
What do you like best about the product?
Sugar Sell’s open architecture platform allowed us to configure the CRM functionality to better align and support our sales operational processes. The SugarCRM tools available (workflow automation, customizable fields and display screens, document generation, integrations) provided us with the capability to tailor the platform to our business processes. It simplified training and encouraged quicker adoption due to our ability to streamline day-to-day activities and communication between departments.
What do you dislike about the product?
Simplifying processes within the CRM through customizations requires a high level of expertise to manage and maintain the system; however, the benefits gained in process efficiencies, enhanced user experience, and transparency to all departments involved in the various sales and operational processes was worth the technical complexity built into the system.
What problems is the product solving and how is that benefiting you?
Sugar Sell provides a central repository of account information utilized for marketing automation and business insights and strategy. In addition, the workflow capability and ability to integrate to other systems has allowed us to automate and provide transparency to critical sales processes across cross-functional departments in our organization.
Improved System over the years
What do you like best about the product?
The ability to easily create modules and fields on the fly. Able to get additional data into the system easily.
What do you dislike about the product?
The module record displays, which there was an easier way to arrange the screens to see important reports easier. Also, an integration with PowerBI reporting so that we could include better visualizations
What problems is the product solving and how is that benefiting you?
It is helping us identify our Lapse customers (people who have not purchased in over a year). This allows us to reach out to clients who have purchased in the past and get them back in the stores.
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