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Slow and cumbersome
What do you like best about the product?
Lots of options for customizing, but requires time to deploy. I do like the email notifications with shortcut links to the cases/Account.
What do you dislike about the product?
Too hard to navigate. We get errors on a daily basis. If you fill in certain fields together, it errors our every time. our Sugar rep has not been able to figure it out.
What problems is the product solving and how is that benefiting you?
Case management for software development. EVerything is stored in one place.
Recommendations to others considering the product:
This product is not easy to navigate. You have to make several clicks to get where you need to go. There are many other products out there that work better, in my opinion.
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Sugar CRM Review
What do you like best about the product?
Easy to use. I was able to access the information about contacts, leads etc
What do you dislike about the product?
Slow, takes time to load the page. I checked with different internet to see if the issue was with my connection but that wasnt the case.
What problems is the product solving and how is that benefiting you?
Accessing my contacts and leads from anywhere.
Recommendations to others considering the product:
If something can be done to make it work faster! will b e great
Easy to use and fits company profile
What do you like best about the product?
Easy to configure and set up for sales staff's needs. Easy to train staff on.
What do you dislike about the product?
Nothing much to dislike. Sometimes a bit slow when running numerous tabs.
What problems is the product solving and how is that benefiting you?
Improved CRM management and ability to maintain regular and well-timed contact with customers
Recommendations to others considering the product:
100% recommend
Easy to use and customize use versus its competitors
What do you like best about the product?
Easy to use interface, quick changes and not so feature heavy that it becomes cumbersome to use.
What do you dislike about the product?
Would be nice if you could fully customize everything but overall it is still one of the most easy to customize out of the biggest brand companies to I cant complain.
What problems is the product solving and how is that benefiting you?
We switched from one of the really big players because of their pricing, realizing that we were not using even half of the features of the large CRM, we wanted to downsize to something simpler and that was easier to use. After trying a few things, we changes to SugarCRM. Not only was it much more affordable but it allowed a lot more customization without having to make long request to a support team.
We could do most changes and it was easy to implement and use. At the end we choose a custom solution for the company but Sugar was the next closest thing that would find that could solve our needs.
Our team wanted something that was super dead simple and Sugar actually had more featured than what we wanted but that is always going to be a bad thing. The problem with the bigger companies is that they have even more features that they charge for but they are overkill for most SMB's. So if you have a small company, say less then 500 employees, something like Sugar might be a better fit. Bigger and more features is not always better.
We could do most changes and it was easy to implement and use. At the end we choose a custom solution for the company but Sugar was the next closest thing that would find that could solve our needs.
Our team wanted something that was super dead simple and Sugar actually had more featured than what we wanted but that is always going to be a bad thing. The problem with the bigger companies is that they have even more features that they charge for but they are overkill for most SMB's. So if you have a small company, say less then 500 employees, something like Sugar might be a better fit. Bigger and more features is not always better.
Recommendations to others considering the product:
Good unless you need something fully custom.
Good, but complicated interface
What do you like best about the product?
It's nice to be able to customize your homepage with all the widgets and reports you'd like.
What do you dislike about the product?
Sometimes the reporting functionality isn't completely intuitive, so just be careful that you might misconstrue your own data.
What problems is the product solving and how is that benefiting you?
We use SugarCRM to track day-to-day outreach tasks as well as run reports for our marketing team. We also use it to segment audiences.
Easy but Limited
What do you like best about the product?
Ease of use is pretty much idiot proof.
What do you dislike about the product?
Limited cross functionality to different departments
What problems is the product solving and how is that benefiting you?
Customer Sales
Recommendations to others considering the product:
SalesForce
It helps us with tracking the status of our claims
What do you like best about the product?
The workflow is laid out logically and includes what we need.
What do you dislike about the product?
The user interface could be made to look more friendly and less cluttered for someone who is not a regular user of computer software which would make it look more inviting.
What problems is the product solving and how is that benefiting you?
We track all of our claims as well as the usual customer contact info, referrals, and relationships.
So limited in potential
What do you like best about the product?
We were able to work with the software for awhile. During that time we were able to grow and not invest so much in a much needed database. We were able to save for bigger better software while Sugar was in place.
What do you dislike about the product?
Not user friendly, stupid little mistakes made it harder for employees to use.
What problems is the product solving and how is that benefiting you?
We defiantly needed a central data base in our business. This did that in a cheap way until we were able to purchase what works best.
Recommendations to others considering the product:
If you need something now and on a budget it works just fine. If you want to expand your company get something easier to use. super hard to train someone on.
Great configuration and customization abilities
What do you like best about the product?
The ease of system configuration and having the ability to customize the product to meet my clients' needs.
What do you dislike about the product?
Inability to view parent records from a child record without leaving the child record view.
What problems is the product solving and how is that benefiting you?
I solve a number of business problems for multiple clients, but in general, taking a qualified lead and shepherding it through to a completed sale.
Great CRM - but it isn't end-user ready (most don't know that)
What do you like best about the product?
Well, it can be end user ready, but really is an open source solution that a vendor would customize for your needs. I like that there are no licensing requirements that get costly as you grow your user base.
What do you dislike about the product?
That it requires customizations that are beyond end-user capabilities.
What problems is the product solving and how is that benefiting you?
CRM solution for customer relationship management.
Recommendations to others considering the product:
Just doesn't have the breadth of integrations available to Salesforce and Zoho CRM
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