Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Sugar Sell Advanced

SugarCRM | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

690 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Networking

Lack of integrations with 3rd parties leaves lots to desire

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Not enough integration with major 3rd party companies etc.
What do you dislike about the product?
It is hard to navigate and track open accounts leads etc. lots of issues with duplicates. No built in dialer.
What problems is the product solving and how is that benefiting you?
Our finance department likes the reports it generates.

    AL D.

Review

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
Prospect management, Call logging, calendar sync for meetings, pipeline dashboard view,
What do you dislike about the product?
Some of the steps are unnecessary and are duplicate when adding a new prospect or lead
What problems is the product solving and how is that benefiting you?
Prospect managment and pipeline management

    Computer Hardware

Open Source but dificult to customize

  • January 30, 2019
  • Review verified by G2

What do you like best about the product?
Open Source and easy to use. Quite a few features out of the box.
What do you dislike about the product?
Needed to hire a developer for certain customizations.
What problems is the product solving and how is that benefiting you?
CRM and sales tracking.

    Retail

Sugar is a great beginning CRM

  • January 30, 2019
  • Review provided by G2

What do you like best about the product?
I like the customization of sugar quite a bit. There is seemingly not alot to it, and it is relatively easy to pick up.
What do you dislike about the product?
Compared to other products, like SalesForce, it is a bit lacking. However it is cheaper. So that is understandable.

Also, the upgrade process is quite a pain and can be expensive compared to how much the newer version offers.
What problems is the product solving and how is that benefiting you?
We use it as our total CRM. We track all sales opportunities both upsell and outside sales.

    Staffing and Recruiting

Clunky and hard to work with...

  • January 24, 2019
  • Review verified by G2

What do you like best about the product?
I like the mobile app. It’s functionality may be better than the web portal.
What do you dislike about the product?
Almost all of it. There are some bright spots, but sometimes I feel like it is lip service.
What problems is the product solving and how is that benefiting you?
None and None.

    Research

Sugar is our new go to

  • January 14, 2019
  • Review verified by G2

What do you like best about the product?
Its web based so outside guys can use it.
Very easily customized and easy to use.
Integrated with our in house systems and databases.
What do you dislike about the product?
The Outlook ad-on can bog down and force a restart.
A-la-cart pricing.
What problems is the product solving and how is that benefiting you?
Quote and Sales tracking.
Combining multiple pieces of software and databases into one easily accessible location.

    Allie J.

A great way to produce data management

  • January 12, 2019
  • Review provided by G2

What do you like best about the product?
The SugarCRM is a free data management tool customizable the same way any other CRM is - similar to an Access database with the ability to use it as a data warehousing to GUI reporting interface. It's easy to program and setup.
What do you dislike about the product?
Limited to small business functions and connectivity
What problems is the product solving and how is that benefiting you?
Small business data management & reporting of performance from these data

    Jennifer I.

Easy to learn and very customizable

  • January 03, 2019
  • Review provided by G2

What do you like best about the product?
The best for me was the sugarCRM dashboard, Where you can customize and create a widgets to your business needs and see all of your shortcut and reports in one place. Also, the workflow functions are easy to manage and create.
What do you dislike about the product?
The thing I like the least about Sugar is the lack of mobile features on the Sugar mobile app. It has the main quick creates of your client accounts, log calls and meetings, etc., but you are not able to create reports and workflows from within the mobile app.
What problems is the product solving and how is that benefiting you?
The business problems that I use with SugarCRM to solve is to keep all of my accounts and meetings calls in one place so that everything is organized. Also, It provides me with the capability of creating detailed report as well as keeping track of marketing automations.
Recommendations to others considering the product:
My recommendation is to others that are considering sugar CRM is to first purchase a limited number of users for the software, instead of purchasing and user for every employee. Also, Designate an administrator to learn sugar studio and create the automated workflows that was sued the company’s need.

    Financial Services

Fairly priced but not very integrated compared to other CRM

  • December 29, 2018
  • Review provided by G2

What do you like best about the product?
Fairly priced and good customer service for customization etc
What do you dislike about the product?
Not very well integrated - can not get reports on excel which can be easily digested
What problems is the product solving and how is that benefiting you?
Cross border sales team - so was important for us to keep track of accounts etc
Recommendations to others considering the product:
Inexpensive yet not very well integrated

    Joe C.

Sugar CRM not suitable for Small companies

  • December 15, 2018
  • Review provided by G2

What do you like best about the product?
I asked why do we have to go through this as a new customer as its not in anyones interest and was told because they can. The initial sales agent Amara Cole was nice but promised lots of stuff that was never delivered
What do you dislike about the product?
They passed us onto a so called Elite partner to implement system and despit spending over EUR65000 we are left with no system and all efforts to get help from Sugar have been ignored. They only take large corperate accounts seriously from my experience and their actions nearly put our company out of business. Luckily we found another system to bail us out and we are back on track but no thanks to Sugar.
What problems is the product solving and how is that benefiting you?
We had a big Tax problem on our profits but with Sugar we were soon in minus and over lots of losees to write off on Tax
Recommendations to others considering the product:
dont use it unless you are a really big Company with lots of licenses

showing 371 - 380