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Sugar Sell Advanced

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

Excellent CRM

  • February 20, 2019
  • Review verified by G2

What do you like best about the product?
It allows non-technical users and admins a very good level of customization.
What do you dislike about the product?
Nothing - Sugar is an excellent CRM solution.
What problems is the product solving and how is that benefiting you?
Cross team collaboration, improved information sharing and excellent reporting.

    Computer & Network Security

Worst paid CRM on the market

  • February 19, 2019
  • Review verified by G2

What do you like best about the product?
The dashboard is easy to see who has performed in what way. Other than this it is worthless.
What do you dislike about the product?
You get duplicate accounts, contacts, and more. There is no easy way to find contacts or accounts and the whole system is difficult to navigate.
What problems is the product solving and how is that benefiting you?
tracking finances and sales.

    Information Technology and Services

SugarCRM

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Easy to search and find customers and contracts
What do you dislike about the product?
Collaboration was hard, user interface was outdated, multiple entries for customers
What problems is the product solving and how is that benefiting you?
Customer tracking
Recommendations to others considering the product:
Look into Salesforce

    Computer Software

Sugar

  • February 15, 2019
  • Review provided by G2

What do you like best about the product?
The product should be enhanced to the help menu it’s not that help
What do you dislike about the product?
It difficult to us and I don’t like the user interface
What problems is the product solving and how is that benefiting you?
Pipeline management and forecasting

    Computer Networking

Lack of integrations with 3rd parties leaves lots to desire

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Not enough integration with major 3rd party companies etc.
What do you dislike about the product?
It is hard to navigate and track open accounts leads etc. lots of issues with duplicates. No built in dialer.
What problems is the product solving and how is that benefiting you?
Our finance department likes the reports it generates.

    AL D.

Review

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
Prospect management, Call logging, calendar sync for meetings, pipeline dashboard view,
What do you dislike about the product?
Some of the steps are unnecessary and are duplicate when adding a new prospect or lead
What problems is the product solving and how is that benefiting you?
Prospect managment and pipeline management

    Computer Hardware

Open Source but dificult to customize

  • January 30, 2019
  • Review verified by G2

What do you like best about the product?
Open Source and easy to use. Quite a few features out of the box.
What do you dislike about the product?
Needed to hire a developer for certain customizations.
What problems is the product solving and how is that benefiting you?
CRM and sales tracking.

    Retail

Sugar is a great beginning CRM

  • January 30, 2019
  • Review provided by G2

What do you like best about the product?
I like the customization of sugar quite a bit. There is seemingly not alot to it, and it is relatively easy to pick up.
What do you dislike about the product?
Compared to other products, like SalesForce, it is a bit lacking. However it is cheaper. So that is understandable.

Also, the upgrade process is quite a pain and can be expensive compared to how much the newer version offers.
What problems is the product solving and how is that benefiting you?
We use it as our total CRM. We track all sales opportunities both upsell and outside sales.

    Staffing and Recruiting

Clunky and hard to work with...

  • January 24, 2019
  • Review verified by G2

What do you like best about the product?
I like the mobile app. It’s functionality may be better than the web portal.
What do you dislike about the product?
Almost all of it. There are some bright spots, but sometimes I feel like it is lip service.
What problems is the product solving and how is that benefiting you?
None and None.

    Research

Sugar is our new go to

  • January 14, 2019
  • Review verified by G2

What do you like best about the product?
Its web based so outside guys can use it.
Very easily customized and easy to use.
Integrated with our in house systems and databases.
What do you dislike about the product?
The Outlook ad-on can bog down and force a restart.
A-la-cart pricing.
What problems is the product solving and how is that benefiting you?
Quote and Sales tracking.
Combining multiple pieces of software and databases into one easily accessible location.

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