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SugarCRM | 1

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

My company uses Sugar to keep tracking of all Dealerships that we are working with.

  • April 11, 2019
  • Review verified by G2

What do you like best about the product?
I am able to change the status of each dealership that i am working with, along with contacts to keep track of who is my contact for each store. also keeping notes on each store.
What do you dislike about the product?
I really haven't found much to dislike about it.. I wish it was easier to create/manage dashboards- as it is a little confusing but other than that, there is really not much.
What problems is the product solving and how is that benefiting you?
It helps keep me organized, which i am not the best at.

    Transportation/Trucking/Railroad

SugarCRM is our Main Source for Tracking Customer Comments and Complaints

  • April 10, 2019
  • Review provided by G2

What do you like best about the product?
We have been using Sugar CRM for the past three years with great success. We are able to input customer data, track complaints, see comments, and track accountability for a specific case and client. It is fast and easy to use and create a seamless database for consolidating our customers and their cases.
What do you dislike about the product?
I have nothing to complain about with SugarCRM. It does what it is supposed to do and does so very easily.
What problems is the product solving and how is that benefiting you?
We are able to track accountability complaints that need addressing within each department. It has centralized our customer comments, complaints, and allows us to follow up with issues that currently exist in the form of open cases.
Recommendations to others considering the product:
It's great to use if you are looking to consolidate all customer data into one program to track cases that need addressing.

    Peter B.

Excellent product

  • April 06, 2019
  • Review provided by G2

What do you like best about the product?
I like it because Sugar is a complete CRM platform that consolidates all the critical marketing, sales and service information, and is a powerful application that will help you repeat and automate your best practices. Sugar easily integrates with any application in your environment and offers all this value through a modern user experience that can be personalized by each individual in your business and is optimized for use in the devices of those individuals who use it all. days.
What do you dislike about the product?
Actually there is nothing that I do not like. There are some features that I'd love to see, but the SugarCRM development team is rolling out improvements and bug fixes on a quarterly basis and I'm being patient waiting for good results.
What problems is the product solving and how is that benefiting you?
The management of my company has totally changed optimizes our sales, because it has a good customer service.
Recommendations to others considering the product:

Excellent and reliable product. Do not hesitate to acquire it.

    Hospital & Health Care

Not my favorite CRM, but not the worst

  • April 03, 2019
  • Review provided by G2

What do you like best about the product?
To be honest, there is not a whole lot I love about Sugar. But I will say, as a sales rep, it's very easy to see who each account belongs to and who has touched it last.
What do you dislike about the product?
There have been times where I have saved pretty high level contacts in Sugar, and I go back the next day to call that person and the contact is still in there, but the contact information is no longer there. Not really easy to task out your day with Sugar. Not easy to search for accounts, or create various filters.
What problems is the product solving and how is that benefiting you?
It's good for keeping notes of what I said last to a customer/prospect. But other than that I don't see much other benefit. It's a glorified address book.
Recommendations to others considering the product:
If you're looking for a CRM that can help manage your day, is easy to navigate, and saves everything you put in there; don't go with Sugar.

    Radomir I.

SugarCRM in ABATel and AirAA

  • April 02, 2019
  • Review provided by G2

What do you like best about the product?
Scalable, open source , anything can be changed. easy to implement with voip systems and billing systems, can print invoices, can alongside voip put caller id on screen and automatically create ticket
What do you dislike about the product?
too flat, not so graphically attractive, so its harder to show it to managers, but functionality is great
What problems is the product solving and how is that benefiting you?
Whole Telecommunication system was in SugarCRM. All customers, all tickets basically whole company was tracket in CRM
Recommendations to others considering the product:
Great tool, really good easy to implement and easy for administrators

    Retail

SugarCRM works great!

  • April 01, 2019
  • Review provided by G2

What do you like best about the product?
The best part of SugarCRM is that it is highly customizable. There are also a lot of third-party integrations.
What do you dislike about the product?
A con of SugarCRM is that there is a minimum 10 user limit. It may restrain budget.
What problems is the product solving and how is that benefiting you?
SugarCRM is a powerful CRM that businesses can make their own, with endless customization and an open API. But its user minimum may strain the budget.
Recommendations to others considering the product:
This helps with CRM and API. Ease of use

    Machinery

SugarCRM

  • March 21, 2019
  • Review provided by G2

What do you like best about the product?
I like that it can be customized to fit the needs of the user base. There seems to be a lot of flexibility with the customization available.
What do you dislike about the product?
I haven't had many issues. My main issue has been with some of the search features, but I believe that was due to the learning curve rather than to how it was set up.
What problems is the product solving and how is that benefiting you?
I primarily use Sugar to run reports and pull mail campaign lists.

    Medical Practice

Sugar

  • March 18, 2019
  • Review provided by G2

What do you like best about the product?
It is easy to use. Gets the job done. Meets bare minimum.
What do you dislike about the product?
Seems primitive. Is not as advanced as Salesforce.
What problems is the product solving and how is that benefiting you?
Maintain clientele. (Sales to providers) organize and graph out sales targets.
Recommendations to others considering the product:
It isn't the most advanced but good if you're on a budget.

    Tara L.

Pros and Cons of Sugar CRM

  • March 08, 2019
  • Review provided by G2

What do you like best about the product?
It is very customize-able so to an extent, you can code it in a way that works best for your company. I also like that there are several categories for touch points so you can prioritize them accordingly.
What do you dislike about the product?
It is not very user friendly or efficient. It often requires several clicks just to make one log. It also does not provide much in the way of analytics.
What problems is the product solving and how is that benefiting you?
Sugar helps me juggle several hundred clients. Their notifications and several different categories for touch points helps me make sure all my clients get the attention they need.
Recommendations to others considering the product:
It takes awhile to get used to, and even longer to learn how to use it most efficiently. But once you get the hang of it, it is an invaluable tool for sales reps.

    Alex S.

SugarCRM Review

  • February 26, 2019
  • Review provided by G2

What do you like best about the product?
Sales tools, lead tracking tools, reporting features are second to none
Module builder is fantastic and very customizable.
Open source roots. Benefits from the rising tide of PHP innovations which let you keep up to date by adding new modules for a very affordable prices. There is a massive community of PHP developers available to help build custom modules for you for cheap prices, if you don't have PHP programming skills.
What do you dislike about the product?
Case management tools are lacking to a high degree, very dated
What problems is the product solving and how is that benefiting you?
Bargain paid open source CRM with lots of power
It can take some time to get used to how to use it. Also, it's too bad the free SugarCRM CE (Community Edition) version 6.5.25 is somewhat outdated, and updated only to fix security bugs. Although, it's about 75% the same features as the paid current version of SugarCRM Pro 7.8.
Recommendations to others considering the product:
Bargain paid open source CRM with lots of power

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