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Great for B2B, okay for B2C.
What do you like best about the product?
Being able to make changes to the format of our system, cell types, etc...
What do you dislike about the product?
It's difficult to program unless you're a programmer.
What problems is the product solving and how is that benefiting you?
Hoping to better track sales opportunities and prevent potential jobs from being forgotten over time. So far, our benefits have been in distributing leads to our salespeople and making sure those leads are followed up with in a timely manner.
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Overall really great program - very easy to use
What do you like best about the product?
I like how you are able to look into the opportunity with all of the information and there are different ways to track your contact with that particular opp. As well as setting reminders of when to follow-up
What do you dislike about the product?
- I wish when you mark a meeting as cancelled or no show it goes away from your dashboard. Right now it stays on your dashboard looking like you haven't complete the requested task
_ I would like for there to be a way if you havent followed up with a lead within in certain time frame it would auto populate a friendly reminder - in case you forget to set a reminder
- easier ways to pulled detailed reports- not as user friendly
_ I would like for there to be a way if you havent followed up with a lead within in certain time frame it would auto populate a friendly reminder - in case you forget to set a reminder
- easier ways to pulled detailed reports- not as user friendly
What problems is the product solving and how is that benefiting you?
* keeps me accountable for logging in activity
SugarCRM is indispensable when handling leads
What do you like best about the product?
It has document storage, and an internal chat integration that is really practical. SugarCRM allows you to track the interactions of our contacts, and also allows you to import them and export them completely free. It has tools for prospecting contacts.
What do you dislike about the product?
Its system of calendars and reminders is really confusing because of the user interface. It does not offer the possibility of integrating to social networks, or generating and evaluating leads. It does not allow management of customer knowledge, or follow up on customer assistance.
What problems is the product solving and how is that benefiting you?
Excellent for categorizing online customers, more than average CRM platforms. It is exceptional in the application of forecasting, and in the management of customer databases. Your field sales management is highly customizable, as is your performance metric system.
Recommendations to others considering the product:
It allows you to carry out email marketing, and segment leads in a professional and highly organized manner. It is undoubtedly an excellent tool to manage funnels, and to carry an adequate sales force automation. Fully recommended to do email marketing.
Excellent to manage the sales of any type of company.
What do you like best about the product?
It has a large amount of sales tools and tools to track potential customers. The management of reports is very complete and is completely customizable.
What do you dislike about the product?
The case management tools should be improved. I have noticed certain failures in those functions.
What problems is the product solving and how is that benefiting you?
We are currently in the testing phase of this product and we have been excited about the sales tools that it has, I really like the ability to personalize and the customer service that is exceptional. We have tried other options but SugarCRM is covering all our expectations and we will surely pay a business plan to work comfortably.
Recommendations to others considering the product:
It is a fairly complete tool with some reporting functions that has been very helpful to manage the sales of my company. It has a good price. Excellent.
Sugar CRM offers Versatile Tools for business
What do you like best about the product?
SugarCRM has grown into an exhaustive CRM package that can handle any function this reviewer has ever needed. Yet it is simple to remove unneeded components so you're left with only what you will use.
What do you dislike about the product?
Requires manually removing components that are are not needed.
What problems is the product solving and how is that benefiting you?
Able to completely customize database queries
Recommendations to others considering the product:
Make the commitment... sugar crm is a good decision
Always buggy although very intuitive
What do you like best about the product?
The ability to generate and make your own reporting based on custom metrics and pre-generated reporting. Many functionalities and integrations are available. Very detailed parameters
What do you dislike about the product?
Very laggy and slow. Updating is tedious I hear. The search features are not intelligent. Searching is not straightforward you really need to know what youre searching for to hone in on it. Doing simple things can become tedious if you do not know the most efficient ways to search or display info.
What problems is the product solving and how is that benefiting you?
Very robust ability to catalog based off of many metrics. Can really be a great CRM
Recommendations to others considering the product:
Great open source CRM. Just get to know the ins and outs of the system before freaking out. It takes some time to get used to utilizing it in an efficient manner.
An excellent software
What do you like best about the product?
Helps improve efficiency and increase productivity across an organisation/Enterprise
What do you dislike about the product?
The platform has a chain of units that one has to follow and hence achieve a nice results.lt then requires alot of llitrucy.
What problems is the product solving and how is that benefiting you?
This platform helps employees to relate well with clients,manage time,
Recommendations to others considering the product:
It is a platform necessary to any company with many employees and a wide range of clients to meet.This platform helps in managing time and improving productivity
As sweet as Sugar ;)
What do you like best about the product?
Apart from being able to make sugar related puns, everything about it. It's a VERY easy CRM to use and as a new hire straight out of college it was great to be able to get a grasp of the technology on the first day. It does have a few bugs but most tech does so I wouldn't hold it against it.
What do you dislike about the product?
The search functionality is flawed at the best of times. You can add a lead, work on a contact then close out and come back only for it to tell you that the data doesn't exist, when you know it does. Causes quite a bit of frustration towards the end of the day.. many a tantrum have been thrown
What problems is the product solving and how is that benefiting you?
cashing cheques and snappin'necks - making bank.. that and data management while facilitating cross team collaboration
Recommendations to others considering the product:
Update the search functionality as it's terribly slow at the best of the time. Also, it shows that data isn't in the CRM when in fact the data is there. You could upload a lead, work on it, close the site then reopen and search for that person to be told it's not there
Accomplishes the basics, but surprisingly difficult to navigate.
What do you like best about the product?
SugarCRM has quite a few excellent functions that allow me to setup detailed funnels and attach notes/files to each account.
What do you dislike about the product?
There is very little that SugarCRM has to offer in terms of user-friendly experience. I found that, more often than not, I was forced to do extra busy work to get reports in the format I needed due to the system's lack of compatibility with our other programs.
What problems is the product solving and how is that benefiting you?
SugarCRM has proved helpful when keeping track of long-term relationships with our clients. We are able to make significant notes regarding various meetings, calls, follow-ups, presentations, etc with every individual account to ensure that everyone on the team is on the same page of the account's history.
Recommendations to others considering the product:
It is possible that our company was not utilizing SugarCRM to it's fullest potential, or perhaps were only using a basic version of the system. Perhaps a version with greater capabilities will improve the user experience and increase the efficiency of the CRM.
Good CRM Tool
What do you like best about the product?
Ease of use. Organization and detail in reports.
What do you dislike about the product?
Consistency across other platforms including mobile.
What problems is the product solving and how is that benefiting you?
Successful forecasting of current deals I am working for this and future quarters. Capability to add comments to organize and inform others on the team on steps to closure.
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