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A bit clunky
What do you like best about the product?
It gets the job done, and it's mostly stable. Once you get used to it, it works as expected.
What do you dislike about the product?
It usually seems slow and awkward, and it's often not very intuitive to user. Requires paying for an administrator license.
What problems is the product solving and how is that benefiting you?
Managing tech support and inventory
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Affordable, easy to use CRM
What do you like best about the product?
Sugar is affordable and has a lot of the same functionality that I had in Salesforce but for significantly less money.
What do you dislike about the product?
The report set ups can be a little confusing and require a little time to get familiar with the set up.
What problems is the product solving and how is that benefiting you?
SugarCRM allows us sales staff to follow up on opportunities and leads in an easy to use system. It also allows us to send off custom reports regionally for our Reps.
Good for what we use it for
What do you like best about the product?
I like that our sales team can track their customer contacts easily and create opportunities to track for new customers. Our customer service team can track issues easily the API is simple to use and allows us to integrate some things into our other systems.
What do you dislike about the product?
I personally dislike the user interface. It is a bit clunky and very outdated in design. Sometimes it feels like I'm working in Excel 4.0 again.
What problems is the product solving and how is that benefiting you?
When we had nothing else, SugarCRM helped us to track our contacts and issues in a much better way than we were doing previously.
Recommendations to others considering the product:
Try it out, look into existing integration solutions and dive in!
Versatile with Room to Grow
What do you like best about the product?
The easy report features and the ability to quickly click between the account level & contact level.
What do you dislike about the product?
The system has been timing out lately. (500 server error)
What problems is the product solving and how is that benefiting you?
Reporting! We had significant issues with the integrity of the report data in our previous CRM. Sugar has been great for creating and running various reports, whether a one-off report or a daily report.
Great for B2B, okay for B2C.
What do you like best about the product?
Being able to make changes to the format of our system, cell types, etc...
What do you dislike about the product?
It's difficult to program unless you're a programmer.
What problems is the product solving and how is that benefiting you?
Hoping to better track sales opportunities and prevent potential jobs from being forgotten over time. So far, our benefits have been in distributing leads to our salespeople and making sure those leads are followed up with in a timely manner.
Overall really great program - very easy to use
What do you like best about the product?
I like how you are able to look into the opportunity with all of the information and there are different ways to track your contact with that particular opp. As well as setting reminders of when to follow-up
What do you dislike about the product?
- I wish when you mark a meeting as cancelled or no show it goes away from your dashboard. Right now it stays on your dashboard looking like you haven't complete the requested task
_ I would like for there to be a way if you havent followed up with a lead within in certain time frame it would auto populate a friendly reminder - in case you forget to set a reminder
- easier ways to pulled detailed reports- not as user friendly
_ I would like for there to be a way if you havent followed up with a lead within in certain time frame it would auto populate a friendly reminder - in case you forget to set a reminder
- easier ways to pulled detailed reports- not as user friendly
What problems is the product solving and how is that benefiting you?
* keeps me accountable for logging in activity
SugarCRM is indispensable when handling leads
What do you like best about the product?
It has document storage, and an internal chat integration that is really practical. SugarCRM allows you to track the interactions of our contacts, and also allows you to import them and export them completely free. It has tools for prospecting contacts.
What do you dislike about the product?
Its system of calendars and reminders is really confusing because of the user interface. It does not offer the possibility of integrating to social networks, or generating and evaluating leads. It does not allow management of customer knowledge, or follow up on customer assistance.
What problems is the product solving and how is that benefiting you?
Excellent for categorizing online customers, more than average CRM platforms. It is exceptional in the application of forecasting, and in the management of customer databases. Your field sales management is highly customizable, as is your performance metric system.
Recommendations to others considering the product:
It allows you to carry out email marketing, and segment leads in a professional and highly organized manner. It is undoubtedly an excellent tool to manage funnels, and to carry an adequate sales force automation. Fully recommended to do email marketing.
Excellent to manage the sales of any type of company.
What do you like best about the product?
It has a large amount of sales tools and tools to track potential customers. The management of reports is very complete and is completely customizable.
What do you dislike about the product?
The case management tools should be improved. I have noticed certain failures in those functions.
What problems is the product solving and how is that benefiting you?
We are currently in the testing phase of this product and we have been excited about the sales tools that it has, I really like the ability to personalize and the customer service that is exceptional. We have tried other options but SugarCRM is covering all our expectations and we will surely pay a business plan to work comfortably.
Recommendations to others considering the product:
It is a fairly complete tool with some reporting functions that has been very helpful to manage the sales of my company. It has a good price. Excellent.
Sugar CRM offers Versatile Tools for business
What do you like best about the product?
SugarCRM has grown into an exhaustive CRM package that can handle any function this reviewer has ever needed. Yet it is simple to remove unneeded components so you're left with only what you will use.
What do you dislike about the product?
Requires manually removing components that are are not needed.
What problems is the product solving and how is that benefiting you?
Able to completely customize database queries
Recommendations to others considering the product:
Make the commitment... sugar crm is a good decision
Always buggy although very intuitive
What do you like best about the product?
The ability to generate and make your own reporting based on custom metrics and pre-generated reporting. Many functionalities and integrations are available. Very detailed parameters
What do you dislike about the product?
Very laggy and slow. Updating is tedious I hear. The search features are not intelligent. Searching is not straightforward you really need to know what youre searching for to hone in on it. Doing simple things can become tedious if you do not know the most efficient ways to search or display info.
What problems is the product solving and how is that benefiting you?
Very robust ability to catalog based off of many metrics. Can really be a great CRM
Recommendations to others considering the product:
Great open source CRM. Just get to know the ins and outs of the system before freaking out. It takes some time to get used to utilizing it in an efficient manner.
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