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Decent CRM System
What do you like best about the product?
The best things about Sugar (in theory) are the ways to integrate with email and putting together lists. The lead scores generated with the integration with Act-On are also helpful.
What do you dislike about the product?
We got Sugar to use in conjunction with Act-On...but the integrate doesn't really work. The lists don't carry over like they're supposed to. The lists are difficult to put together and edit. The function of filters is not very intuitive.
What problems is the product solving and how is that benefiting you?
We didn't have a great way to organize our contacts, and Sugar's basic functions are easy to navigate. For my colleagues that use the Sugar plug in as well, it's helpful to integrate contact with any contacts with the click of a button.
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All In One CRM Software
What do you like best about the product?
Locating cases is very easy in order to assist clients. Also, I like the fact that you can receive reminders about tickets via email.
What do you dislike about the product?
Its difficult to customize. I have too much items i.e. drop downs which I do not use but cannot remove.
What problems is the product solving and how is that benefiting you?
Expediting our clients issues to be resolved in a timely manner.
Recommendations to others considering the product:
Great product. Easily customizable by admin.
Great Software
What do you like best about the product?
Sugar is great because it allows for a tailored experience
What do you dislike about the product?
There is nothing I dislike about Sugar. No complaints
What problems is the product solving and how is that benefiting you?
Makes it easy to effectively take care of my customers
a good option for managing the relationship and communication with customers.
What do you like best about the product?
It is an excellent tool to effectively track customer data, in addition you can keep track of transactions and thus achieve a practical monitoring of all data thus improving communication are customers.
What do you dislike about the product?
its learning curve can be a bit complex to handle, since it has some functions that are a bit difficult to handle but after using it a few days you manage to handle it in the best way.
What problems is the product solving and how is that benefiting you?
It is a very practical and beneficial tool that allows you to keep track of and manage customer data in an appropriate manner which allows you to improve interpersonal relationships with customers.
Great!
What do you like best about the product?
Excellent CRM, very customizable and we are able to integrate it with other programs.
What do you dislike about the product?
Sometimes I find it challenging to get the integrations to work without some more indepth IT knowledge.
What problems is the product solving and how is that benefiting you?
able to track leads and populate our sales funnel
SugarCRMI project management
What do you like best about the product?
Project Management with categories and filters are gret to use
What do you dislike about the product?
Interface can be more good which can be more user friednly
What problems is the product solving and how is that benefiting you?
Project management for clients servicing projects
Recommendations to others considering the product:
Yes i can recommend yes it is good product
I think that sugar is the best at what it's made for
What do you like best about the product?
I like how easy it is (once set up) to add and edit things. Our company uses Sugar in the marketing and sales dept. in order to track sales, opportunities and keep projects organized. Which means that our logs/entries are forever changing because things need updated. It's extremely easy to jump on and just make the edits and update. We have it linked to Slack (our internal messaging system) and when we update an opportunity, it sends out a message to the whole company to update. So, if we win a large project, the whole company can be informed.
What do you dislike about the product?
The updates that occur can sometimes ruin the calculated fields we have set up. As of recently, when the sugar updates have been occurring, the fields we have in employee sections and some project sections have been incorrect. For example, with the latest update, our employee tenure count won't update automatically now.
What problems is the product solving and how is that benefiting you?
Some benefits that we've seen are more productivity with proposals and keeping opportunities organized. Being that the software is so easy to use, it's keeping our projects and opps. way more organized for others. Now, it's just improving the user, not the software.
Recommendations to others considering the product:
Sugar is great for businesses to start organizing their projects and opportunities and keep things universal and easy to access. Utilize the reports!
Simple to customise once you learn how to navigate
What do you like best about the product?
Dashboards are a great way to help people understand the value of business intelligence.
What do you dislike about the product?
Not all of the modules work in the same way, for example, not being able to mass import to the quotes module, or the lack of sidecar in the documents module. Out of the box dashlets don't provide drill through data so have to create custom reports every time.
What problems is the product solving and how is that benefiting you?
Understanding of pipeline, recording of advice given to customers.
Customised Fund Management Software Use
What do you like best about the product?
SugarCRM's ability to be customised has allowed it to be tailored specifically to our requirements, both in terms of usage and with regards to regulations that must be followed during the course of our work.
What do you dislike about the product?
The reporting feature in SugarCRM is limited in how the data within the system can be represented. Although more complex reports can be written in SQL, the inability to easily lay them out limits their usefulness for users who are not familiar with SQL.
What problems is the product solving and how is that benefiting you?
Managing funding claims requires numerous audit checks and review of spending according to eligibility rules. Our customised SugarCRM installation massively improves the ability of those at the top of the cascade to monitor the progress of claims and check on all management and financial verifications throughout the process.
SugarCRM The best !
What do you like best about the product?
server administration , licenses installation
What do you dislike about the product?
Office integration, Studio and Worklow manager
What problems is the product solving and how is that benefiting you?
CRM ++
Recommendations to others considering the product:
arCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
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