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A customer management solution that fits our small business needs
What do you like best about the product?
For a platform geared towards small business, over version of SugarCRM is really powerful and helps us to many a wealth of data and communications. The layout and various pages in the user portal are sleek and easy to navigate. We can store all of the data we need about our customers and track sales pipelines, calls and other communications. The email marketing feature is one of the most effective sales tools we have. There are great templates that let us get emails design and out to leads and clients in very little time. The templates are usually very nicely designed and allow for modifications to help fit our specific requirements.
What do you dislike about the product?
I've seen the list of features of many CRM platforms out there and find that there will usually be certain things that some platforms have that others don't. I've read about a few email marketing features that are more customizable and automated in other CRM platforms that I would like to see in SugarCRM. I still like SugarCRM's email capabilities, but it's probably not as full-featured and intelligent as other CRM platforms that seem to be geared more towards email campaigns.
What problems is the product solving and how is that benefiting you?
The metrics and other feedback information in our SugarCRM account really give us the upper hand when it comes to analyzing our overall sales and marketing efforts. We have access to solid numbers data, along with more textual feedback from clients, that gives us a meaningful picture of our current state with a road map to actual actions. We see a good amount of increased efficiency when it comes to using the SugarCRM platform compared to not using it. It's a platform that isn't extremely confusing to use and can be implemented for almost every type of campaign and product we launch.
Recommendations to others considering the product:
SugarCRM seems to be one of the more powerful CRM platforms that can also be used with comfort by small businesses. By comfort, I mean the usage and pricing aren't beyond what I think most small businesses can handle. Any CRM can likely make your business run more efficiently from many angles, but I think SugarCRM is particularly good for its price and can be a good value for your company.
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sugarCRM is too useful. it is too easy to get any information you want without IT person.
What do you like best about the product?
it is possible to create automated business processes, and develops high values of sales pipeline.
What do you dislike about the product?
for me the cost factor. it is too high for a small organization. they may not afford sugarCRM.
What problems is the product solving and how is that benefiting you?
i am using this software for better customer satisfaction.
SugarCRM is a Perfect tool
What do you like best about the product?
SugarCRM is a very robust tool and very easy to use. Creating and editing reports is very easy, It's UI is very nice an intuitive and navigating throughout the tool is very easy. SugarCRM is highly customizable and can be customized as per our needs.
What do you dislike about the product?
Reporting UI is very outdated and needs a new design.
What problems is the product solving and how is that benefiting you?
We use SugarCRM for tracking converted leads, up-sell opportunities, managing customer journey and account management by our Support Team.
Highly capable system
What do you like best about the product?
Separation of calls vs tasks, notes migrated from one call to another seemlessly, scheduling next contact was simple.
Case management was superb and workflows worked well
Case management was superb and workflows worked well
What do you dislike about the product?
Require a lot of manual entry. Learning curve was a little steep
What problems is the product solving and how is that benefiting you?
Contact, Sales, and case management.
Recommendations to others considering the product:
You will possibly need inhouse developers to customize
SugarCRM has impressed us with its management of pipelines
What do you like best about the product?
It is excellent to check captures of potential clients, as well as to distribute them and segment them to our liking. It has excellent prospecting tools, and allows us to review the follow-up of each interaction with customers according to an organized historical record. We really like your marketing system, with which we can organize different campaigns through the advertising methods that we decide to implement. Another pro for SugarCRM is your good email editor, based on the WYSIWYG system.
What do you dislike about the product?
With regard to the management of budgets and offers, the platform has many limitations. For example, it does not allow lists to be carried, nor does it allow for informative analyzes. SugarCRM does not offer enough models for email marketing, and its tracking of customer referrals is usually very limited. Your landing page management system is slow.
What problems is the product solving and how is that benefiting you?
This platform has given us enormous advantages in the management of our advertising campaigns, and also with the management of social marketing. Its excellent ability to integrate into social networking platforms has made it much faster to work within them, and its client evaluation system allows us to segment them more comfortably than before.
Recommendations to others considering the product:
We are totally pleased with this software. SugarCRM has proven to be versatile, adaptable, and very reliable. We recommend it mainly for the management of sales funnels, since we can add much more information about the funnels than with other platforms.
sweet as honey.
What do you like best about the product?
I love its functions to report where it allows to monitor and monitor the performance of the equipment, with a very nice and comfortable interface that provides the best option to navigate in CRM
What do you dislike about the product?
I have found flaws in the case management functions.
What problems is the product solving and how is that benefiting you?
Thanks to this software we have improved execution of sales processes, financial services, implementing new processes.
Recommendations to others considering the product:
If you need a CRM system this is the ideal, do not hesitate to use it its functions are highly recommended, it gives you a total guarantee.
Easy creating CRM
What do you like best about the product?
Easy to use and create new contents.
Simple architecture, Follow user base,
Simple architecture, Follow user base,
What do you dislike about the product?
Easy to create, but sometimes it is not matched by my request.
What problems is the product solving and how is that benefiting you?
We can create own CRM easily. Smooth response.
SugarCRM review - works great for our business
What do you like best about the product?
I like Sugar's UI, as it's very intuitive, and the user-customisable views, let me set up my screens and dashboards to let me see exactly what I need to see to ensure my customers and opportunities are all on track.
What do you dislike about the product?
While Sugar is great in handling Leads, Contacts, Opps, Accounts, Forecasting, Quotes, COntracts, Projects, Sugar has been a little lacking on the marketing side. It does have automated emails and target lists which we use, but the content (eg template) creation tool is quite basic, which meant you had to cut and past HTML int there. But recently Sugar acquired a Marketing Automation Company called Salesfusion, so I'm guessing thats going to make it much better soon for marketing teams using it.
What problems is the product solving and how is that benefiting you?
We have our sales, customer support, and operations team use Sugar to capture all interactions, and allows us to see what happenning at any time with the customer acrosss the teams. Even emails are catured in the CRM, so all can see the latest conversations going on to be up to speeed when we speak to a customer. We also use it to manage out monthly and annual recurring revenues, which are automated, so clients renewals are sorted easily without input from the sales team unless necessary. Account management plans are also built into Sugar meaning that regular communication is planned and happens when it should to ensure clients are looked after.
Recommendations to others considering the product:
If you need a tool that's flexible and can be configured without developer skiils, and have a budget of more than 10K per year, then definitely trial it before you make your decision.
Great CEM WHICH IS AVAILABLE AS OPENSOURCE
What do you like best about the product?
This one provides a very simple interface which helps easy to navigate throughout the CRM. It keeps your data handy which make you get all the report on time. We can also create a different campaign for different teams which helps your sales and marketing team at the same time. happy to use.
What do you dislike about the product?
It looks like it's it bit slow, not sure its internal problem with us or it's actually slow because of code.
What problems is the product solving and how is that benefiting you?
We were facing challenges to manage sales and marketing campaign, not with the help of this its resolve. Now we can create for both teams and easily manage all the data within CRM only.
Recommendations to others considering the product:
Yes it's well easy to use and cost effective so please go for it and try you will love it
Overall a great program
What do you like best about the product?
It's completely customizable, also has self hosting option which you dont find almost anywhere else
What do you dislike about the product?
The price it is a bit extreme but you get what you way for
What problems is the product solving and how is that benefiting you?
The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales
Recommendations to others considering the product:
Do it. Better your business
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