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SugarCRM | 1

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Automotive

Very easy to use

  • July 18, 2019
  • Review provided by G2

What do you like best about the product?
Keeps you updated on leads. Keeps you in the loop.
What do you dislike about the product?
Nothing really. It works great. A little confusing at first but then you get the hang of it.
What problems is the product solving and how is that benefiting you?
Keeping in touch, sales calls
Recommendations to others considering the product:
Know your business


    Kate H.

Sugar CRM is the best tracker for the marketing.

  • July 17, 2019
  • Review provided by G2

What do you like best about the product?
It’s all features are great and easy to use. This is the best marketing software and provide the great platform for our customers. This software is best dealer, we can deal with the regular customer by using this software. The one most important benefit is that software, it is the best reporting software for all functions that we use. It is also a best tracker for the business, and it is very fast software. Its helps for the business to run fast and successful for the business. It’s all the functions are too much easy and all the features are outstanding. It provides the best security of our system and it also gives the best sales price of our customers. This software is mostly use for business because it is very easy to use.
What do you dislike about the product?
This is the best marketing software for business but sometimes it cannot provide the best market price of our customers. The one biggest problem is that software, it’s a very bad connection provider, the bad service cannot provide the best market rates for our customers. This is an expensive software and most of the people can't afford this software. It is very bad consumerization software and it can't provide the more information about this software. But this is very useful for us and easy.
What problems is the product solving and how is that benefiting you?
This software is almost best because it is very easy to use and it's all features are outstanding and easy. It is expensive but it has great ability to provide the best security of our system and deal with the costumer. My all the experience is almost positive, and I always recommended to use this software because it has a great tracker for the marketing.


    Raul G.

SugarCRM me ha impresionado

  • July 15, 2019
  • Review provided by G2

What do you like best about the product?
Para una plataforma orientada a la pequeña empresa, sobre versión de SugarCRM es realmente poderosa y nos ayuda a una gran cantidad de datos y comunicaciones. El diseño y las diversas páginas del portal de usuario son elegantes y fáciles de navegar. Podemos almacenar todos los datos que necesitamos sobre nuestros clientes y hacer un seguimiento de los canales de ventas, llamadas y otras comunicaciones. La función de email marketing es una de las herramientas de ventas más efectivas que tenemos. Hay grandes plantillas que nos permiten obtener el diseño de emails y enviarlos a clientes y clientes en muy poco tiempo. Las plantillas suelen estar muy bien diseñadas y permiten modificaciones para ayudarnos a adaptarlas a nuestros requisitos específicos.
What do you dislike about the product?
He visto la lista de características de muchas plataformas de CRM y he descubierto que normalmente hay ciertas cosas que algunas plataformas tienen y otras no. He leído sobre algunas características del email marketing que son más personalizables y automatizadas en otras plataformas CRM que me gustaría ver en SugarCRM. Todavía me gustan las capacidades de correo electrónico de SugarCRM, pero probablemente no es tan completo e inteligente como otras plataformas de CRM que parecen estar más orientadas a las campañas de correo electrónico.
What problems is the product solving and how is that benefiting you?
Las métricas y otra información de retroalimentación en nuestra cuenta SugarCRM realmente nos dan la ventaja cuando se trata de analizar nuestras ventas y esfuerzos de mercadeo en general. Tenemos acceso a datos de números sólidos, junto con más retroalimentación textual de los clientes, que nos da una imagen significativa de nuestro estado actual con una hoja de ruta para las acciones reales. Vemos una buena cantidad de aumento de la eficiencia cuando se trata de usar la plataforma SugarCRM en comparación con no usarla. Es una plataforma que no es extremadamente confusa de usar y puede ser implementada para casi todos los tipos de campañas y productos que lanzamos.


    Caterina A.

SugarCRM is always provide the great reports and the dashboards.

  • July 13, 2019
  • Review provided by G2

What do you like best about the product?
SugarCRM is one the best platform that offers exceptional flexibility through its highly customizable features. This CRM is very easy to use because of its simple design and easy to use user interface. The most advantage that this software provide us is that it provides the great reports and the dashboards. Moreover, the SugarCRM provide the complete security of data and data information. Hence it is so simple to use and provides amazing results for reports and dashboards, their customer’s support teams are very responsive. We also used the SugarCRM to manage the selling process, it helped keep all contact information in a very efficient way.
What do you dislike about the product?
The one most obvious difficulty that we faced is that there is no great documentation of the SugarCRM. Another disadvantage of this software that it is so hard to make an update and change the exciting functionality. It is not very easy to use for the beginners. But still its features are outstanding such as the contacts management and scheduling is great for sales and customer service to communicate with our friends, colleagues and customers.
What problems is the product solving and how is that benefiting you?
It really helped me to keep to all contacts information save and secure in a more efficient way. SugarCRM also provide the great opportunity to manage the selling purpose. By using this software, it provides the great reports and dashboards which is really very helpful for the medium and large businesses. Moreover, it is very customizable software. I can easily track all the opportunities and have an efficient management of the sales process. I can easily manage the schedule tasks and pull reports in a more efficient way.


    Michael J.

SugarCRM is the great tracker of sales and leads.

  • July 11, 2019
  • Review provided by G2

What do you like best about the product?
The best thing about this software is that SugarCRM can better track of sales and lead. Another best thing about this software is that it has the outstanding features such as the reporting feature and the customizations service. It is the great software for keeping track of client’s data, deal tracking and much more. Hence sugar is the super customizable. It allowed us as a small business of track, bill and market to our customers and the potential customers. I like that the SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provide the complete security of data and information. Hence their customer’s support is very responsive.
What do you dislike about the product?
The one thing that I don’t like about this software is that the small organization cannot afford the CRM and it not take the fully advantage of this efficient software. Another disadvantage of this software is that sometimes the information can blend together and can be difficult to find it if there are long list of things which you are looking for. But to conclude that SugarCRM is the best software for tracking the sales and lead in a more efficient way.
What problems is the product solving and how is that benefiting you?
The one thing that I most like about this software is that SugarCRM can provide the complete security of our data and information. It also allows us as a small business to track, bill and the market to our customer and the potential customer. I like that the SugarCRM which provide the reports and the dashboard which is very easy to understand. Hence, I would recommend this software because it’s customer support is very responsive.


    Timothy S.

SugarCRM The best CRM software in the world.

  • July 06, 2019
  • Review provided by G2

What do you like best about the product?
The SugarCRM software offers my company tools necessary for the absolute control of the relationship with my clients. Establish an integrated database and know all the essential metrics within a simple and usable CRM interface. It offers the essential functionalities for an efficient and centralized management of the three fundamental areas of management and customer acquisition: sales force, customer service and marketing management.
What do you dislike about the product?
The implementation of SugarCRM software in most cases requires assistance or hiring of personnel in systems, which starts to generate extra costs.
What problems is the product solving and how is that benefiting you?
Using the SugarCRM software makes better, smarter and faster decisions in my company. This happens because it provides us with the market intelligence we need to have a complete view of the client and anticipate opportunities. Whether we work in sales, marketing or customer service, the use of SugarCRM software will significantly influence productivity and results.
Recommendations to others considering the product:
I found it very interesting, implement this CRM in the company, because it seems manageable and the best thing is free code. I recommend it.


    Business Supplies and Equipment

Sales Professional

  • June 28, 2019
  • Review provided by G2

What do you like best about the product?
Ease of use it is a CRM solution that can be molded around a companies scope of business.
What do you dislike about the product?
Not well known their is a longer learning curve when new emp start due to the product being not as well known as Sales Force.
What problems is the product solving and how is that benefiting you?
Can be highly customized.
Recommendations to others considering the product:
NO


    Translation and Localization

Full featured but clunky

  • June 23, 2019
  • Review provided by G2

What do you like best about the product?
It’s inexpensive but Definitely not like a more expensive CRM operates. The user interface feels a little bit unsophisticated, certain features and functions such as forecasting deal difficult to understand at first glance, and in general is just does not feel like a very sophisticated CRM like salesforce it gets the job done, but it’s definitely not my preferred product. It
Is a decent CRM, but has most of the functionality that you would expect out of CRM, it’s just and it is a good value
What do you dislike about the product?
Definitely not like a more expensive CRM operates. The user interface feels a little bit unsophisticated, certain features and functions such as forecasting deal difficult to understand at first glance, and in general is just does not feel like a very sophisticated CRM like salesforce it gets the job done, but it’s definitely not my preferred product
What problems is the product solving and how is that benefiting you?
Using this for sales pipeline and forecasting. People enter their sales figures and forecast targets and we calculate quarterly sales on the basis of it.
Recommendations to others considering the product:
It’s definitely a viable alternative to using other more expensive see arms like salesforce, it has plenty of features and functionality, but the user interface is just a little bit clunky feeling and not super intuitive.


    Kevin B.

Great Product

  • June 23, 2019
  • Review provided by G2

What do you like best about the product?
This product is very awesome and it works
What do you dislike about the product?
There are no downsides to this product.
What problems is the product solving and how is that benefiting you?
This has helped our economy
Recommendations to others considering the product:
Use the product


    Ranching

This is the underlying reason for access to instant click tech

  • June 22, 2019
  • Review provided by G2

What do you like best about the product?
I like the fact that it is so convenient and has basically all and any access to the world.
What do you dislike about the product?
The thing that I would have to say that was a negative impact would just be that the natue of it almost practically gets you addicted
What problems is the product solving and how is that benefiting you?
None that I am aware of and its benefits by saving time