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Sugar Sell Advanced

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

690 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Sanyam G.

Great CRM solution for management of customers record and meetings.

  • November 07, 2019
  • Review verified by G2

What do you like best about the product?
Sugar CRM is the most demand-able software in market these days. It supports in accurate account management for sales related works. This tool is handling sales automation as well as marketing automation. It can also manage customer relationship requirements. I am using it daily for customization and automation. Without this tool my works are totally incomplete. It has various features like sales automation, marketing management, call center automation and many more. It has the capacity to support Oracle also. In one-word sugar CRM is one of the best tools for marketing.
What do you dislike about the product?
One drawback which I have found in my experience is it has limited storage facility which sometimes create difficulties for me. Otherwise it plays excellent role in market.
What problems is the product solving and how is that benefiting you?
The best advantage is that Sugar CRM is very easy to use. It has some simple steps to work out. It has centralized storage. We can track the applications here. This tool also helps us in payment schedule of our employees. It can set proper time and date, so we don't have to use another program for time setting. This tool offers multi-currency support. It has a free trial version and less expensive than other software. We can also use it offline on our own server.
Recommendations to others considering the product:
This is an extremely customizable CRM that you can use for many different business solutions. I would recommend this software to others.

    Marketing and Advertising

Good easy CRM

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
its a pretty easy transition coming from a company that was previously using salesforce.
What do you dislike about the product?
I dont know if it was just our company but sugar constantly went down at certain times during the day.
What problems is the product solving and how is that benefiting you?
sugar is a good easy crm software to keep up with new and existing customers.
benefits are that sugar shows the dashboard and is customizable.

    Dairy

Helpful

  • November 02, 2019
  • Review provided by G2

What do you like best about the product?
It was very helpful in regards to our marketing strategy and widening that and giving accessibility to customers
What do you dislike about the product?
Not knowing about it sooner as it has been impactful
What problems is the product solving and how is that benefiting you?
We reach more customers

    Restaurants

A great CRM for the more pro user

  • October 30, 2019
  • Review verified by G2

What do you like best about the product?
I like Sugar because its so easy to use and has a lot of out of the box function, its so simple to set up and get going with
What do you dislike about the product?
I dont like how theirs not a lot customisation to the UI
What problems is the product solving and how is that benefiting you?
SugarSell helped me set up my leads and support cases

    Medical Devices

Sugar used for medical sales

  • October 25, 2019
  • Review verified by G2

What do you like best about the product?
Sugar, when used properly, does have the potential to create a lot of great data and link accounts/products in ways to truly help you analyze your territory. Its a fairly customizable platform that displays what you want where you want.
What do you dislike about the product?
The system does have its fair number of glitches. I oftentimes have trouble filtering my searches or have to reload the page when it freezes or isn't responding. Also compared to what I have seen on platforms such as sales force, this isn't a top-notch platform.
What problems is the product solving and how is that benefiting you?
We use sugar to input all of our sales data, contact information, create leads and opportunities, and then analyze the data to see where we are falling short in sales and where there is an opportunity for new sales. I see a benefit in having the option of linking profiles that are related through a health system, but also able to view each facility's data separately.

    Oil & Energy

Does the job, but there are better options out there.

  • October 25, 2019
  • Review provided by G2

What do you like best about the product?
Allows you to keep up to date with pipeline and to store large amounts of CRM across an enterprise level business.
What do you dislike about the product?
The UI is unfriendly and outdated. The data fields are confusing and it seems to take forever to do anything within the platform.
What problems is the product solving and how is that benefiting you?
Staying up to date with pipeline and coordinating for invoicing.
Recommendations to others considering the product:
Go for something with a more friendly and intuitive UI. There are better options out there.

    Food & Beverages

Excellent product

  • October 18, 2019
  • Review verified by G2

What do you like best about the product?
Ease of use on laptop and mobile application
What do you dislike about the product?
The mobile app doesn’t offer all the same features as full version but it’s close.
What problems is the product solving and how is that benefiting you?
Sugar keeps me wicked organized. I like the reminders as well as all the sections to keep everyone looped in.

    Dennis M.

Efficient sales software but clunky.

  • October 16, 2019
  • Review verified by G2

What do you like best about the product?
I enjoy how easy it is to track calls and accounts, and it directly syncs with my other CRM software my company uses. It makes it easier for customer service to stay in touch with my accounts, and less redundant questions being asked. On top of that, I have found that it's useful to have all my information readily available for audits with companies that I deal with.
What do you dislike about the product?
Outdated and clunky software at times. In addition, not everything syncs over greatly and their helplines are not great either. A lot of questions that we ask aren't getting answered. In addition, our company pays a decent amount for this software, you'd hope that there was more possibilities for integration within our company and this CRM.
What problems is the product solving and how is that benefiting you?
I can keep an accurate account of emails, calls, accounts, prospects, and clients without personally having to log my work. It saves time throughout the day drastically.
Recommendations to others considering the product:
It's a good entry level CRM for a small company, the issues comes when you're dealing with many accounts and multiple CRM softwares at once at it's not connecting well.

    Patrice L.

A solution that can fix your needs and speak you language

  • October 16, 2019
  • Review verified by G2

What do you like best about the product?
Ease of personalisation and intergration to other systems
What do you dislike about the product?
Weakness of the reporting tool for layouts, stacking (3 group bys)
What problems is the product solving and how is that benefiting you?
We track our stores and competition around then to see it's impact as well as plan new store locations.
We track our foot-print on the environmment and through campaigns send each store thier stats.
We provide operations with a 360 store view
We provide the "Corner Store" division a fully intergrated reccrutement process to get new private owners
Recommendations to others considering the product:
Deploy in bit size and involve your super users in growing the solution

    Sandra D.

Everything a sales team needs in one place

  • October 15, 2019
  • Review verified by G2

What do you like best about the product?
We are very happy with the tools and the ability to customize to our specific needs.
What do you dislike about the product?
We cannot see the emails that Sugar sends out. Standard notifications cannot be standarized
What problems is the product solving and how is that benefiting you?
We used to issue excel quotes, and generating reports was a pain. Now we have visibility into our pipeline. We can run reports in a matter of seconds, creating transparency and making the sales team more accountable. Management has dashboards to track KPI's and as a snapshot into our pipeline and sales activities
Recommendations to others considering the product:
Make sure you document what you need before starting. An accurte set up at the beginning with ensure the success of the software

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